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- Tasks: Be the friendly face of customer service, helping people with their enquiries.
- Company: Join a supportive team in a vibrant community-focused organisation.
- Benefits: Enjoy a competitive salary, job security, and a chance to make a difference.
- Why this job: Make a real impact by assisting customers and enhancing their experience.
- Qualifications: Must have standard grade English and Maths, plus great communication skills.
- Other info: Full UK driving licence required; training as a Registrar included.
The predicted salary is between 30758 - 31935 £ per year.
37 hours per week, Permanent position
£30,758 to £31,935 per annum (inclusive of £2,997 Distant Islands Allowance per annum)
You will be the first point of contact for front-line contacts with customers ranging across a number of Comhairle services. You will be required to display an efficient, effective, professional and sympathetic manner when dealing with customers, and will liaise with other departments and community planning partners, where appropriate, in order to fully resolve customer enquiries.
It is expected that you will also train as a Registrar in addition to covering all aspects of Customer Service work. You must demonstrate knowledge and understanding of effective customer care and understanding of essential elements of office procedures. You must have excellent communication skills and be able to undertake a variety of different tasks.
You will hold the qualifications of standard grade English and Mathematics or equivalent. It is essential that you are IT literate with efficient keyboard skills, and have experience of dealing with customers in a polite, friendly and positive manner. Knowledge of local government services is desirable. A Full UK driving license is essential.
Salary for the above post is inclusive of Distant Islands Allowance. Appointment to the post will be on the first point of the grade. It is vital you read the job description and person specification; in your Experience statement please detail how you meet each of the essential criteria we ask for in the person specification.
Interviews will be conducted in person, providing candidates with the chance to personally meet the team and experience our work environment.
Closing Date: Monday 13 April 2026
Customer Service Officer, Barra - CNS06108 employer: Comhairle nan Eilean Siar
Contact Detail:
Comhairle nan Eilean Siar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer, Barra - CNS06108
✨Tip Number 1
Get to know the company! Research Comhairle services and understand their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, role-play common customer scenarios with a friend. This will boost your confidence and help you respond effectively during the interview.
✨Tip Number 3
Prepare questions to ask at the end of your interview. This shows your enthusiasm and helps you gauge if the role is right for you. Think about what you want to know about the team dynamics or training opportunities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Officer, Barra - CNS06108
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, make sure to read the job description and person specification carefully. This will help us understand what we're looking for and how you can showcase your skills effectively.
Tailor Your Experience Statement: In your experience statement, be specific about how you meet each of the essential criteria. Use examples from your past roles that highlight your customer service skills and IT literacy. We want to see how you fit into our team!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and friendly – just like how you'd interact with customers!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Comhairle nan Eilean Siar
✨Know Your Customer Service Basics
Make sure you brush up on the fundamentals of customer service. Understand what effective customer care looks like and be ready to share examples from your past experiences. This will show that you’re not just familiar with the theory but can apply it in real situations.
✨Familiarise Yourself with Local Government Services
Since knowledge of local government services is desirable, do a bit of research before your interview. Familiarise yourself with the services offered by the Comhairle and think about how they impact the community. This will help you demonstrate your interest and commitment to the role.
✨Practice Your Communication Skills
As communication is key in this role, practice articulating your thoughts clearly and confidently. You might want to rehearse common interview questions with a friend or family member, focusing on maintaining a friendly and professional tone throughout.
✨Prepare Your Experience Statement
Take the time to carefully read the job description and person specification. When crafting your experience statement, make sure to detail how you meet each essential criterion. This tailored approach will help you stand out and show that you’ve done your homework.