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- Tasks: Be the friendly face of customer service, helping with various enquiries daily.
- Company: Join a supportive team on the beautiful Isle of Lewis, dedicated to community service.
- Benefits: Enjoy a competitive salary, training opportunities, and a vibrant work culture.
- Why this job: Make a real impact in your community while developing valuable skills in customer care.
- Qualifications: Standard grade English and Maths or equivalent; IT literacy and customer service experience required.
- Other info: Full UK driving license needed; interviews are in-person for a personal touch.
The predicted salary is between 28652 - 29732 £ per year.
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Customer Services Officer, Isle of Lewis
37 hours per week, Permanent position
£28,652 to £29,732 per annum (inclusive of £2,859 Distant Islands Allowance per annum)
You will be the first point of contact for front-line contacts with customers ranging across a number of Comhairle services. You will be required to display an efficient, effective, professional and sympathetic manner when dealing with customers, and will liaise with other departments and community planning partners, where appropriate, in order to fully resolve customer enquiries.
It is expected that you will also train as a Registrar in addition to covering all aspects of Customer Service work.
You must demonstrate knowledge and understanding of effective customer care and understanding of essential elements of office procedures. You must have excellent communication skills and be able to undertake a variety of different tasks.
You will hold the qualifications of standard grade English and Mathematics or equivalent. It is essential that you are IT literate with efficient keyboard skills, and have experience of dealing with customers in a polite, friendly and positive manner. Knowledge of local government services is desirable.
A Full UK driving license is essential.
Salary for the above post is inclusive of Distant Islands Allowance. Appointment to the post will be on the first point of the grade.
It is vital you read the job description and person specification, in your Experience statement please detail how you meet each of the essential criteria we ask for in the person specification.
Interviews will be conducted in person, providing candidates with the chance to personally meet the team and experience our work environment.
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Customer Service Officer employer: Comhairle nan Eilean Siar
Contact Detail:
Comhairle nan Eilean Siar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer
✨Tip Number 1
Familiarise yourself with the specific services offered by the Comhairle. Understanding the local government services will not only help you answer customer queries effectively but also demonstrate your commitment and knowledge during the interview.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you prepare for the types of customer interactions you might face, allowing you to respond in a professional and sympathetic manner.
✨Tip Number 3
Make sure to highlight any previous experience in customer service roles during your discussions. Share specific examples of how you've resolved customer issues or improved service delivery, as this will showcase your ability to handle the responsibilities of the position.
✨Tip Number 4
Since interviews will be conducted in person, take the time to visit the location if possible. Familiarising yourself with the environment can help ease any nerves and allow you to visualise yourself in the role, making a positive impression on the interviewers.
We think you need these skills to ace Customer Service Officer
Some tips for your application 🫡
Understand the Job Requirements: Carefully read the job description and person specification for the Customer Service Officer role. Make sure you understand the essential criteria and responsibilities, as this will help you tailor your application effectively.
Craft a Tailored Experience Statement: In your experience statement, explicitly detail how you meet each of the essential criteria listed in the person specification. Use specific examples from your past experiences to demonstrate your skills in customer care, communication, and office procedures.
Highlight Relevant Skills: Emphasise your IT literacy, keyboard skills, and any experience you have in dealing with customers. Mention your qualifications in English and Mathematics, and if applicable, any knowledge of local government services that could set you apart.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a customer service role.
How to prepare for a job interview at Comhairle nan Eilean Siar
✨Know the Job Description Inside Out
Make sure you thoroughly understand the job description and person specification. Be prepared to discuss how your skills and experiences align with the requirements, especially in customer care and office procedures.
✨Showcase Your Communication Skills
As a Customer Service Officer, excellent communication is key. Practice articulating your thoughts clearly and confidently. Consider examples from your past experiences where you effectively resolved customer issues.
✨Demonstrate IT Literacy
Since being IT literate is essential for this role, be ready to discuss your experience with various software and tools. You might even want to mention specific systems you've used in previous jobs that relate to customer service.
✨Prepare for In-Person Interaction
Interviews will be conducted in person, so dress professionally and arrive on time. Use this opportunity to engage with the team and show your enthusiasm for the role and the organisation's mission.
