At a Glance
- Tasks: Define and deliver a rationalised voice and UC target state for trading floor requirements.
- Company: Dynamic financial organisation with a focus on innovative communication solutions.
- Benefits: Flexible freelance role with hybrid working options and competitive pay.
- Other info: Opportunity to work on cutting-edge technology in a collaborative team.
- Why this job: Make a real impact by transforming critical voice systems in a fast-paced environment.
- Qualifications: Experience with Cisco CUCM, WebEx, and strong project management skills required.
The predicted salary is between 59400 - 72600 £ per year.
The organisation operates a complex, fragmented voice environment comprising two separate legacy stacks — on‑premises Cisco CUCM, BT trading turret platforms, and disparate voice recording systems. A planned migration to Cisco WebEx cloud was paused due to inadequate change management planning. This role will define and deliver a rationalised voice and UC target state, with particular focus on trading floor voice requirements.
Key Responsibilities
- Assess the current voice and UC estate across both banking entities: CUCM, Cisco Cubes, WebEx, trading turrets, voice recording.
- Define a target‑state voice architecture aligned to the broader infrastructure transformation.
- Develop a structured migration plan to Cisco WebEx (or alternative cloud UC platform), incorporating full change management, user communications, and phased rollout.
- Ensure integration requirements are fully assessed prior to any migration: voice recording, turret integration, adjunct services, front office workflows.
- Manage end‑user impact and change communications — particularly for trading floor users where voice is business‑critical.
- Evaluate and rationalise voice recording platforms, ensuring regulatory compliance requirements are met.
- Work with the network team to ensure QoS, connectivity, and resilience requirements are addressed in the network design.
Technical Requirements
- Cisco Unified Communications Manager (CUCM): design, administration, and migration.
- Cisco WebEx (cloud UC): deployment, migration from on‑premises, integration.
- Cisco Cube (session border controller) configuration and dial plan design.
- Trading turret platforms: BT ITS or equivalent — integration and interoperability.
- Voice recording platforms: Redbox, Verint, NICE, or equivalent — regulatory compliance context.
- SIP trunking, dial plan design, and PSTN gateway architecture.
- QoS for voice and UC across LAN/WAN environments.
- Understanding of MiFID II / FCA voice recording obligations in financial services.
Advantageous
- CCNP Collaboration or equivalent.
- Experience with soft client migration (Java‑based to WebEx or Teams).
- Knowledge of front office / trading floor communication requirements.
- Microsoft Teams voice integration experience.
Soft skills
- Strong project and change management discipline — able to design and execute structured migrations with appropriate user engagement.
- Ability to manage stakeholder expectations across trading floor, IT, and compliance audiences.
- Methodical and risk‑aware, with particular sensitivity to business‑critical voice systems.
Voice & Unified Communications Engineer / Architect - freelance - hybrid, London, UK employer: Comgent
As a freelance Voice & Unified Communications Engineer/Architect in London, you will join a dynamic organisation that values innovation and collaboration. The company fosters a supportive work culture that prioritises employee growth through continuous learning opportunities and hands-on experience with cutting-edge technologies. With a focus on meaningful projects in the financial sector, you will play a crucial role in transforming voice communications while enjoying the flexibility of a hybrid work environment.
