At a Glance
- Tasks: Oversee TikTok Shop operations, ensuring compliance and resolving issues for a seamless customer experience.
- Company: Join Comfrt, a fast-growing brand focused on mental wellness and inclusivity.
- Benefits: Enjoy generous paid time off, health insurance, 401k match, and discounts on products.
- Other info: Be part of a diverse team committed to growth and innovation.
- Why this job: Make a real impact in a supportive, creative environment while working remotely.
- Qualifications: Experience in ecommerce, logistics, and strong problem-solving skills required.
The predicted salary is between 37800 - 46200 £ per year.
- Tik Tok Shop UK Health & Compliance Supervisor
- Remote
About Us
Comfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create.
Our mission goes beyond clothing — we strive to build a community where everyone feels supported and seen.
About the Job
The Tik Tok Shop UK Health & Compliance Supervisor is responsible for monitoring, resolving, and improving all Tik Tok Shop operational issues that affect performance, and seller compliance.
This role owns operational escalations, Tik Tok UK violations, SPS risk management, product review moderation, and the communication workflow with Ops, Product, and Ecom.
This role ensures that all operational inefficiencies are identified early, resolved quickly, and translated into long term improvements that protect the seller account and elevate the customer experience.
Key Responsibilities
- Operational Issues
- Own investigation and resolution of all Tik Tok Shop UK operational issues
- Vendor and partner coordination with Tik Tok, logistics providers, and internal teams to resolve operational issues
- Monitor violation center alerts, flagged orders, and compliance warnings daily.
- Identify recurring operational breakdowns and partner with Ops/Product on root cause solutions.
- Manage all order-related escalations requiring cross-functional involvement.
- Ensure accurate case routing to prevent seller-fault cancellations.
- Monitor SPS components daily: cancellations, disputes, ODR, logistics performance, and violations.
- Identify negative trends and execute corrective actions with Ops, Product, Ecom and CX.
- Implement preventative workflows that directly reduce SPS penalties.
- Report weekly SPS insights to the CX Director of Operations
- Serve as a primary point of operational escalations.
- Prepare evidence packets for disputes and appeals.
- Provide final recommendations for high risk or multi layer operational issues.
- Ensure all escalations are documented, tracked, and resolved within SLA.
- Ops, Product & Logistics Communication
- Own communication loops with Tech/Ops, Product, and Logistics partners (Flexport).
- Surface defect patterns, inventory issues, and fulfillment errors.
- Coordinate operational updates to ensure CX Social team receives accurate and timely information.
- Provide day to day support for the CX & Tik Tok Shop teams on operational questions.
- Partner closely with the Tik Tok Shop team to translate operational issues into updated SOPs.
- Join daily/weekly standups to surface risks and provide operational guidance.
- Assist with QA, training, and performance alignment when issues are operational.
- Provide feedback on customer insights to marketing for CRM / Retention / loyalty and also product & creative.
Skills & Experience
- Proven experience handling complex ecommerce order issues
- Strong knowledge of logistics, fulfillment, supply chain, and marketplace operations
- High proficiency in Tik Tok Seller Center
- Excellent analytical and investigative problem-solving skills
- Ability to interpret platform violations and compliance rules
- Strong communication and documentation abilities
- Experience supporting or mentoring CX team members
- High accuracy and detail orientation
- Calm under pressure; strong judgment in sensitive situations
Why Join Comfrt?
- Be part of a purpose-driven company that’s shaping the future of comfort and mental wellness.
- Work in a supportive, creative environment where your ideas and growth are valued.
- Enjoy Comfrt benefits such as generous paid time off, company-covered health insurance, 5% 401k match, and discounts on all Comfrt products!
- Join a passionate team making an impact on exciting projects, all while enjoying the flexibility and collaborative support of a fully remote environment.
Comfrt is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
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TikTok Shop UK Health & Compliance Supervisor in London employer: Comfrt
Comfrt is an exceptional employer that prioritises mental wellness and inclusivity, creating a supportive and creative environment for its employees. As a TikTok Shop UK Health & Compliance Supervisor, you will enjoy generous benefits including paid time off, comprehensive health insurance, and a 401k match, all while working remotely with a passionate team dedicated to making a positive impact. Join us to grow your career in a company that values your ideas and fosters a culture of collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land TikTok Shop UK Health & Compliance Supervisor in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Comfrt. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Comfrt before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace TikTok Shop UK Health & Compliance Supervisor in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Comfrt:Your cover letter is your chance to shine! Tell us why you want to work at Comfrt specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Comfrt!
How to prepare for a job interview at Comfrt
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
