Senior Stakeholder Engagement Officer

Job Title

Senior Stakeholder Engagement Officer

Division

UK&I Bus & Coach

Reporting to

Director of Corporate Affairs

Department

Corporate Affairs

Location

London

Job summary

Corporate Affairs department in ComfortDelGro UK&I supports the Bus & Coach business in both its external and internal engagement. This team plays a critical role in shaping our brand, protecting our reputation, and ensuring that our narrative is effectively communicated to stakeholders.

The Senior Stakeholder Engagement Officer will play a key role enabling timely and meaningful two-way engagement with decision makers through building relationships and programmes of activity that to increase the profile and reputation of UK&I business with to support business objectives.

They will support the Director of Corporate Affairs in delivering a professional and high-quality public affairs offer for the business, through face-to-face engagement programmes, events, consultation response support, stakeholder mapping, public affairs monitoring and reporting.

Main Responsibilities

· Engage and manage relationships with senior internal and external stakeholders, including government partners.

· Carry out stakeholder mapping, by identifying key individuals, groups, and organizations, understanding their interests and motivations tailor communication accordingly.

· Collect stakeholder feedback, track engagement metrics, and create reports on stakeholder engagement activity and progress.

· Carry out public affairs monitoring to identify relevant policy announcements, consultation opportunities, and reputational issues.

· Co-ordinate and contribute to organisational responses to consultations, public inquiries, and policy developments.

· Prepare briefing materials, draft presentations, and organise events and visits.

· Support delivery of community investment programmes.

· Support the wider work of the corporate affairs team through internal and external research and liaison with partner organisations, including on responses to press enquiries.

· Support crisis and issue responses as part of the wider crisis management team and collaborating with the Director of Corporate Affairs and Group Corporate Affairs team as appropriate.

Essential Criteria

· Over 3 years of experience in stakeholder engagement or public affairs or within a complex, multi-stakeholder organisation/environment.

· Good relationship-building and stakeholder management skills, with the ability to influence diverse audiences.

· Experience in interpreting policy and political developments and assess and communicate their impact.

· Experience in delivering programmes of face-to-face engagement, including operational visits and events.

· Proven ability to produce high-quality written outputs for senior audiences at pace.

· Highly organised, with the ability to manage multiple projects in a fast-paced, changing environment and skilled in managing competing priorities.

Competencies & Skills

· Communication Skills: Excellent written and verbal communication, with the ability to convey complex ideas clearly to diverse audiences.

· Interpersonal Abilities: High emotional intelligence, negotiation skills, and the ability to influence without direct authority.

· Analytical Thinking: Ability to analyse feedback, understand policy developments, and spot potential risks to a project.

· Organisational Skills: Experience planning and managing multiple projects, organising large-scale events, and working to tight deadlines.

Hours of work

38 hours per week, Monday to Friday

Salary

£50,000 pa

Benefits

· Health insurance

· Life cover x 3 of salary

· Free travel on TfL bus and underground plus one person after probation

· Access to counselling EAP

· Free flu jab if wanted

· Specsavers free eye test

· Cycle to work and Electric Vehicle scheme via salary sacrifice

· Employer contributes an extra 2% of pension on top of 3% mandatory