3rd Line Engineer - ML136

As the Senior Network Engineer, you will have a pivotal role in the company and be the go-to expert for any Network and Infrastructure issues, helping to transform our business. You will also be an escalation point for other IT teams. The role will be based at Metroline head office in Cricklewood. However, there may be a requirement to travel to other Company offices or associated company locations.

Main Responsibilities

• Responsible for converged networks and ensuring the stability, availability, and integrity of the Organisations voice, data, video, and wireless network services.
• L2/3 BAU Network support, Network incident diagnostics/resolution.
• Designing, implementing, maintaining, and supporting highly available diverse network, voice and security architectures.
• Responsible for troubleshooting for all LAN/WAN alerts and issues.
• Produce and Maintain documentation and network diagrams related to all systems developed/deployed and to improve the support operations.
• Configure and install various network devices and services (e.g., routers, switches, APs, firewalls, IPS, VPN, QoS,/VoIP) in line with IT security policy.
• Perform network maintenance and system upgrades including, vulnerability fixes/updates/patches and security configurations.
• Monitor system resource utilization, trending, and capacity planning.
• Monitor performance and ensure system availability and reliability.
• Work within established configuration and change management policies to ensure awareness, approval, and success of changes made to the network infrastructure.
• Report network operational status by gathering and prioritizing information and managing projects.
• Maintain regular relationships and escalate and work with vendors.
• Liaise with project management teams, third-line engineers, and service desk engineers on a regular basis.
• Select and implement security tools, policies, and procedures in conjunction with the company’s security team.
• Own network layout, design and implementation of new solutions and improve the resilience/security of the modern surroundings.
• Develop and maintain consistency within the network infrastructure.
• Develop automated methods to mitigate and remediate network events.

The above list is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post.

Essential Criteria

• Proficient level knowledge of networking design and documentation (HLD/LLD).
• A subject matter expert for network architecture and represent network architecture internally and externally.
• Excellent network troubleshooting skills. Must be able to quickly identify and resolve network related issues in smallest possible time.
• Advanced level knowledge of Routing and Switching (e.g., CCNP or CCIE level/certified).
• Experience with WAN circuits and solutions (e.g., MPLS, SDWAN, and VPNs).
• Configuring/Troubleshooting Cisco ASA, IPS, Cisco ISE, Wireless, Cisco AnyConnect, Routing protocols – OSPF, BGP, LAN Switching – VLAN, VTP, STP, EtherChannel, CUCM, Meraki AP.
• Experience building, designing, securing and supporting LANs/WANs.
• Analyzing the outputs of all the tools and making recommendations.
• Good working knowledge of ITIL processes.

Competencies & Skills

• Demonstrate a strong 'can do' attitude and willingness to progress.
• Good team player with the ability to work on their own initiative.
• Well-rounded knowledge of network security, network management tools, and network automation.
• Cybersecurity / InfoSec experience or certification (desirable).
• Expected to deal with clients at all levels and backgrounds by phone, email, and in person.
• Strong interpersonal skills, with the ability to develop strong working relationships.
• Able to explain technical concepts and procedures to non-technical users.
• Being proactive and meet agreed SLA’s and project timelines and budgets.
• Strengths in logical analysis, and an ability to think creatively to deliver solutions.
• Skills in adapting, multi-tasking and troubleshooting.
• Have a professional and patient manner when supporting users.
• Use initiative and independent judgment within established guidelines and procedures.
• Present a professional image when representing Metroline.
• ITIL/Change management or similar process experience.
• Excellent written and spoken English with the ability to communicate clearly and at all levels.
• Excellent attention for detail.
• Ability to operate as a team player.

Hours of work: 38 hours per week, Monday to Friday.

Salary: Competitive.

The Equality Act: Metroline is an equal opportunity employer and all qualified applicants will receive consideration for employment with due regard to legal obligations for protected characteristics i.e. age, disability, marriage and civil partnership, gender reassignment, pregnancy and maternity, race, religion and belief, sex and sexual orientation.