At a Glance
- Tasks: Support vulnerable tenants with housing management and promote their independence.
- Company: A dedicated organisation focused on tenant wellbeing and community support.
- Benefits: Competitive salary, flexible working hours, and opportunities for personal growth.
- Other info: Join a supportive team and help create safe, compliant homes for those in need.
- Why this job: Make a real difference in people's lives while developing your skills in housing management.
- Qualifications: Experience in housing or supported living, especially with vulnerable individuals.
Provide housing management and tenancy sustainment support to vulnerable tenants, ensuring safe, compliant accommodation and promoting independence while maintaining tenancy obligations.
Key Responsibilities
- Manage a caseload of properties and tenants, ensuring tenancies are sustained in line with agreements and company standards.
- Conduct regular property inspections and risk assessments, ensuring health & safety compliance and addressing maintenance issues promptly.
- Monitor rent and service charge payments, proactively managing arrears and supporting tenants to maximise income and access benefits.
- Provide person-centred tenancy support to tenants with complex needs, including mental health, learning and physical disabilities.
- Work collaboratively with social care providers, local authorities, and external agencies to support tenant wellbeing and tenancy stability.
- Manage incidents, complaints, anti-social behaviour, and tenancy breaches in line with company policies, ensuring appropriate action is taken.
- Maintain accurate records, reports, and documentation to meet audit and compliance requirements.
- Support tenant move-ins, move-outs, and void management to ensure properties are maintained and re-let efficiently.
About you
- Experience in housing, supported living, or similar role.
- Experience working with vulnerable individuals (e.g. mental health, learning disabilities).
- Experience managing rent arrears and understanding welfare benefits (e.g. UC, HB, PIP).
- Experience in tenancy or housing management.
- Experience in intensive housing management or supported accommodation.
- Experience liaising with social care professionals and external agencies.
Housing and Support Officer in Reading employer: Comfort Care Services
As a Housing and Support Officer, you will join a dedicated team committed to making a real difference in the lives of vulnerable tenants. Our organisation fosters a supportive work culture that prioritises employee development, offering training and growth opportunities tailored to your career aspirations. Located in a vibrant community, we provide a fulfilling environment where your contributions are valued, and you can truly impact tenant wellbeing and independence.
StudySmarter Expert Advice🤫
We think this is how you could land Housing and Support Officer in Reading
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have a lead or be able to put in a good word for you.
✨Tip Number 2
Get involved in local community events or workshops related to housing and support. This is a great way to meet potential employers and show off your passion for helping vulnerable tenants.
✨Tip Number 3
Don’t just apply through job boards; head over to our website and check out the roles we have available. Applying directly can sometimes give you an edge, as it shows your genuine interest in our organisation.
✨Tip Number 4
Prepare for interviews by brushing up on your knowledge of tenancy sustainment and the challenges faced by vulnerable tenants. Being well-informed will help you stand out and demonstrate your commitment to the role.
We think you need these skills to ace Housing and Support Officer in Reading
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in housing management and working with vulnerable individuals. We want to see how your skills align with the key responsibilities listed in the job description.
Showcase Relevant Experience:When detailing your past roles, focus on your experience with tenancy sustainment and managing rent arrears. We love seeing specific examples of how you've supported tenants and maintained compliance in previous positions.
Be Person-Centred:Since the role involves providing support to tenants with complex needs, emphasise your ability to work collaboratively with social care providers and external agencies. Share any relevant experiences that demonstrate your person-centred approach.
Keep It Professional Yet Friendly:While we appreciate a friendly tone, ensure your application remains professional. Use clear language and structure your application well. Don’t forget to apply through our website for the best chance of being noticed!
How to prepare for a job interview at Comfort Care Services
✨Know Your Stuff
Make sure you understand the key responsibilities of a Housing and Support Officer. Familiarise yourself with tenancy sustainment, property inspections, and how to support vulnerable tenants. This will show that you're not just interested in the role but also prepared to tackle the challenges it brings.
✨Showcase Your Experience
Be ready to discuss your previous experience in housing management or working with vulnerable individuals. Prepare specific examples that highlight your skills in managing rent arrears, conducting risk assessments, and collaborating with social care providers. This will help demonstrate your capability to handle the responsibilities outlined in the job description.
✨Emphasise Soft Skills
As a Housing and Support Officer, you'll need strong communication and empathy skills. Be prepared to talk about how you've successfully supported tenants with complex needs in the past. Share stories that illustrate your ability to build rapport and provide person-centred support.
✨Prepare Questions
Interviews are a two-way street! Think of insightful questions to ask about the company’s approach to tenant wellbeing, their collaboration with external agencies, or how they handle anti-social behaviour. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
