At a Glance
- Tasks: Lead a team to deliver top-notch person-centred care and support services.
- Company: A caring organisation dedicated to improving lives through quality support.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Join a dynamic team focused on continuous improvement and service excellence.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: 1 year of management experience in a care setting and knowledge of CQC regulations.
The predicted salary is between 30000 - 40000 € per year.
The following information provides an overview of the skills, qualities, and qualifications needed for this role. The Team Leader/Service Manager is responsible for delivering person‑centred care through the efficient management of a number of supported living services and the allocation of support assistants to them, ensuring compliance with company processes and procedures.
Basic Job Duties
- Provide leadership to the operations team to ensure that all our services and staff teams provide the right support which leads to positive outcomes for our service users.
- Identify and minimise any risks across operations; ensuring the highest priority is given to safeguarding our service users and ensuring they receive the highest standard of care and support.
- Ensure that the organisation is working in accordance with the CQC single assessment framework and in adherence with all regulatory requirements.
- Ensure that all services are audit ready and review any learning identified with a service improvement plan with clear timescales to be achieved.
- Ensure all our services meet the required standards of cleanliness, quality, security and safety for our service users.
- Proactively identify areas of service improvement across their area of responsibility.
Previous Experience
- Minimum 1 year’s experience at management level within a care setting.
- Must have experience in managing safeguarding matters.
- Ideally have knowledge and understanding of the current CQC regulations and standards, including the Single Assessment Framework.
Education
- Ideally achieved, in progress or willing to work towards Level 3 in health and social care.
Special Attributes / Skills Required
- Driving licence and use of own car.
- Data driven and outcome focused.
- Proficient in MS Office.
- Excellent verbal and written communication skills.
- Ability to communicate at all levels in the organisation and confident to liaise with external stakeholders.
- Able to work on own initiative, self‑motivated and able to motivate others.
Personal Qualities
- Confidence to influence at all levels of the organisation.
- Attention to detail, planning and organisational skills.
- Motivation and resilience.
Team Leader/Service Manager employer: Comfort Care Services Ltd
As a Team Leader/Service Manager, you will thrive in a supportive and dynamic work environment that prioritises person-centred care and employee development. Our company fosters a culture of collaboration and continuous improvement, offering opportunities for professional growth while ensuring compliance with the highest standards of care. Located in a vibrant community, we provide a fulfilling career path where your leadership can make a real difference in the lives of our service users.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader/Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector and let them know you're on the lookout for a Team Leader/Service Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet!
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of CQC regulations and person-centred care. We want you to be able to showcase your expertise and how you can lead a team to deliver top-notch support for service users.
✨Tip Number 3
Don’t forget to highlight your management experience in care settings during interviews. Share specific examples of how you've improved services or handled safeguarding matters, as this will show potential employers that you’re the right fit for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Team Leader/Service Manager
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your leadership experience. We want to see how you've successfully managed teams and delivered person-centred care in the past. Use specific examples to demonstrate your ability to lead and motivate others.
Know Your Regulations:Familiarise yourself with CQC regulations and standards before applying. We’re looking for someone who understands compliance and can ensure our services meet the required standards. Mention any relevant experience you have with these regulations in your application.
Be Data-Driven:Since we value a data-driven approach, include any examples of how you've used data to improve service delivery or outcomes. This shows us that you're not just about gut feelings but also about making informed decisions based on evidence.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and what we stand for.
How to prepare for a job interview at Comfort Care Services Ltd
✨Know Your Stuff
Make sure you brush up on the CQC regulations and standards, especially the Single Assessment Framework. Being able to discuss these confidently will show that you're serious about compliance and quality care.
✨Show Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team or improved service delivery. This will demonstrate your ability to lead operations effectively.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle safeguarding matters or service improvement. Practise your responses to these scenarios so you can showcase your problem-solving skills and attention to detail.
✨Communicate Clearly
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly and concisely. Good verbal and written communication is key, so consider doing mock interviews to refine your skills.
