At a Glance
- Tasks: Lead a team to deliver top-notch person-centred care in supported living services.
- Company: A dedicated organisation focused on providing high-quality care and support.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Join a dynamic team committed to continuous improvement and safeguarding service users.
- Why this job: Make a real difference in people's lives while leading a passionate team.
- Qualifications: 2+ years management experience in care, knowledge of CQC regulations, and relevant qualifications.
The predicted salary is between 30000 - 40000 € per year.
The Service Manager is responsible for delivering person centred care through the efficient management of a number of supported living services and the management of line managers and Support Assistants allocated to them, ensuring compliance with company processes and procedures.
Generic Duties
- Provide leadership to the operations management team to ensure that all our services and staff teams provide the right support which leads to positive outcomes for our service users.
- Identify and minimise any risks across operations; ensuring the highest priority is given to safeguarding our service users and ensuring they receive the highest standard of care and support.
- Ensure that the organisation is working in accordance with the CQC single assessment framework and in adherence with all regulatory requirements.
- Ensure that all services are audit ready and review any learning identified with a service improvement plan with clear timescales to be achieved.
- Ensure all our services meet the required standards of cleanliness, quality, security and safety for our service users.
- Proactively identify areas of service improvement across their area of responsibility.
- Actively engage in all matters relating to staff management and compliance, ensuring that the management team are appropriately supported on all staff related issues.
Qualifications
- Minimum 2 years’ experience at management level within a care setting.
- Must have experience in managing safeguarding matters.
- Knowledge and understanding of the current CQC regulations and standards, including the Single Assessment Framework.
- Relevant management qualification in health and social care - Level 3 or equivalent.
- Ideally working towards the completion of the Level 5 Leadership and Management qualification in Health and Social Care.
Special Attributes/Skills Required
- Competence in the use of Microsoft Office and Internet applications.
- Strong English spoken, listening, writing, communication and presentation skills.
- Strong administration skills.
- Full driving licence and use of own car for general business use and to support Service Users.
Service Manager/Team Lead employer: Comfort Care Services Ltd
As a Service Manager/Team Lead, you will thrive in a supportive and dynamic work environment that prioritises person-centred care and employee development. Our company fosters a culture of collaboration and continuous improvement, offering robust training opportunities and career progression pathways to ensure you can grow alongside our mission of delivering exceptional support to our service users. Located in a vibrant community, we provide a fulfilling workplace where your contributions directly impact the lives of those we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager/Team Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector and let them know you're on the hunt for a Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of CQC regulations and person-centred care. We recommend practising common interview questions with a friend or even in front of the mirror to boost your confidence.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've successfully managed teams and improved service delivery. This will demonstrate your capability to lead and inspire others in a care setting.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Manager/Team Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your management experience in care settings and any relevant qualifications to show us you’re the right fit for the Service Manager role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about person-centred care. Share specific examples of how you've led teams or improved services in the past, so we can see your leadership style in action.
Showcase Your Compliance Knowledge:Since understanding CQC regulations is key for this role, make sure to mention any experience you have with compliance and safeguarding matters. We want to know you can keep our services audit-ready!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Comfort Care Services Ltd
✨Know Your Stuff
Make sure you’re well-versed in the CQC regulations and the Single Assessment Framework. Brush up on your knowledge of person-centred care and how it applies to supported living services. This will show that you’re not just familiar with the role but also genuinely passionate about delivering high-quality care.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you’ve improved service delivery or managed safeguarding issues. Being able to articulate your leadership style and how it aligns with the company’s values will set you apart.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to risk management or staff compliance. Practice responding to these types of questions by outlining your thought process and decision-making strategies. This will demonstrate your ability to think critically and act decisively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to service improvement and staff management. This shows that you’re not only interested in the role but also invested in the organisation's mission. It’s a great way to engage with the interviewers and leave a lasting impression.
