At a Glance
- Tasks: Provide first-line IT support and resolve technical issues for users.
- Company: Join Comex2000, the backbone of the UK's telecom networks.
- Benefits: Gain hands-on experience in a fast-paced environment with growth opportunities.
- Other info: Dynamic team culture with a focus on innovation and continuous improvement.
- Why this job: Be the hero who keeps everyone connected and productive.
- Qualifications: Experience in IT support and strong customer service skills required.
The predicted salary is between 28000 - 35000 £ per year.
We’re the team behind the UK’s telecom networks—designing, building, upgrading, and maintaining the infrastructure that keeps the country connected. From large-scale fibre deployments to next-gen connectivity, Comex2000 delivers with pace, precision, and innovation. We’re looking for a customer-focused and proactive IT Support Specialist to join our team. Acting as the first line of IT support, you’ll play a critical role in keeping our people connected, productive, and supported by resolving technical issues quickly and efficiently. This is a fast-paced, hands‑on role where you’ll work across hardware, software, networks, and user support, ensuring business continuity while delivering an excellent user experience. You’ll also contribute to information security, system maintenance, and continuous improvement initiatives. If you enjoy problem‑solving, supporting end users, and working in a dynamic environment, this is a great opportunity to grow your IT career.
What you’ll do:
- Provide first-line IT support, responding to helpdesk tickets, calls, and emails from end users
- Diagnose and resolve hardware, software, and network issues, escalating where required
- Support users with device setup and configuration, including laptops, desktops, printers, and mobile devices
- Manage incident logging, prioritisation, and resolution through the IT ticketing system
- Perform routine IT tasks such as password resets, access management, and software installation
- Assist with network troubleshooting, including connectivity and VPN issues
- Maintain accurate records of all IT requests, actions, and resolutions
- Set up new starters with equipment and system access, ensuring a smooth onboarding experience
- Maintain IT asset registers and inventory, supporting asset management and reporting
- Support information security processes, including access reviews and incident escalation
- Assist with system maintenance, updates, and compliance with security policies and GDPR
- Provide basic user training and guidance, helping employees use systems effectively
- Contribute to knowledge bases, FAQs, and documentation
- Build strong relationships with internal stakeholders and provide clear communication on IT issues
Requirements:
About you:
- Experience in an IT support, service desk, or technical helpdesk role
- Strong customer service mindset with excellent communication skills
- Able to prioritise and manage multiple requests in a fast‑paced environment
- Knowledge of Microsoft Office 365, email systems, and common business applications
- Basic understanding of networking concepts (e.g. TCP/IP, DNS, VPN, DHCP)
- Experience with Active Directory, user account management, and access controls
- Strong problem‑solving skills with the ability to diagnose and resolve technical issues
- High attention to detail and commitment to delivering quality support
- Resilient, adaptable, and comfortable working under pressure
- Experience with IT systems, asset tracking, and ticketing tools
What you’ll need:
- Previous experience in IT support, customer service, or technical roles
- Familiarity with IT support tools and systems
- Degree in IT, Computing, or related field (desirable) or equivalent experience
IT Support Specialist in Wigan employer: Comex2000uk
At Comex2000, we pride ourselves on being a leading employer in the telecom sector, offering a dynamic work environment that fosters innovation and collaboration. As an IT Support Specialist, you'll benefit from a strong focus on employee development, with opportunities for continuous learning and career advancement while contributing to critical infrastructure projects that keep the UK connected. Our supportive culture encourages teamwork and problem-solving, ensuring you feel valued and empowered in your role.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Specialist in Wigan
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even local tech events. You never know who might have a lead on your next IT Support Specialist role!
✨Tip Number 2
Don’t just wait for job postings to come to you. Be proactive! Reach out to companies you admire, like Comex2000, and express your interest. A friendly email can go a long way in getting your foot in the door.
✨Tip Number 3
Prepare for interviews by brushing up on common IT support scenarios. Think about how you’d handle specific technical issues or user queries. Practising these responses will help you feel more confident and ready to impress.
✨Tip Number 4
Make sure to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team and contributing to keeping the UK connected.
We think you need these skills to ace IT Support Specialist in Wigan
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Support Specialist role. Highlight your customer service mindset and any relevant technical skills, like your experience with Microsoft Office 365 or networking concepts.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about IT support and how you can contribute to our team. Share specific examples of how you've resolved technical issues in the past and your approach to providing excellent user experiences.
Showcase Your Problem-Solving Skills:In your application, don’t just list your skills—demonstrate them! Include instances where you’ve diagnosed and resolved technical issues quickly and efficiently. We love seeing how you tackle challenges head-on!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light possible!
How to prepare for a job interview at Comex2000uk
✨Know Your Tech Basics
Brush up on your knowledge of common IT concepts like TCP/IP, DNS, and VPNs. Being able to discuss these topics confidently will show that you understand the technical side of the role and can communicate effectively with users.
✨Show Off Your Customer Service Skills
Since this role is all about supporting users, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved issues quickly and kept users informed throughout the process.
✨Prepare for Problem-Solving Questions
Expect questions that test your problem-solving abilities. Prepare by thinking of scenarios where you diagnosed and resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Familiarise Yourself with the Company
Research Comex2000 and their services. Understanding their telecom networks and recent projects will help you tailor your responses and demonstrate your enthusiasm for the role. It shows you're genuinely interested in being part of their team.
