At a Glance
- Tasks: Provide first-line IT support and resolve technical issues for users.
- Company: Join Comex 2000, a leader in UK telecom networks.
- Benefits: Gain hands-on experience in a fast-paced environment with growth opportunities.
- Other info: Dynamic team culture with a focus on innovation and user experience.
- Why this job: Be the go-to person for tech support and help keep the country connected.
- Qualifications: Experience in IT support and strong problem-solving skills required.
The predicted salary is between 28000 - 35000 £ per year.
We’re the team behind the UK’s telecom networks—designing, building, upgrading, and maintaining the infrastructure that keeps the country connected. From large-scale fibre deployments to next-gen connectivity, Comex 2000 delivers with pace, precision, and innovation.
We’re looking for a customer-focused and proactive IT Support Specialist to join our team. Acting as the first line of IT support, you’ll play a critical role in keeping our people connected, productive, and supported by resolving technical issues quickly and efficiently.
This is a fast-paced, hands-on role where you’ll work across hardware, software, networks, and user support, ensuring business continuity while delivering an excellent user experience. You’ll also contribute to information security, system maintenance, and continuous improvement initiatives.
If you enjoy problem-solving, supporting end users, and working in a dynamic environment, this is a great opportunity to grow your IT career.
What you’ll do
- Provide first-line IT support, responding to helpdesk tickets, calls, and emails from end users.
- Diagnose and resolve hardware, software, and network issues, escalating where required.
- Support users with device setup and configuration, including laptops, desktops, printers, and mobile devices.
- Manage incident logging, prioritisation, and resolution through the IT ticketing system.
- Perform routine IT tasks such as password resets, access management, and software installation.
- Assist with network troubleshooting, including connectivity and VPN issues.
- Maintain accurate records of all IT requests, actions, and resolutions.
- Set up new starters with equipment and system access, ensuring a smooth onboarding experience.
- Maintain IT asset registers and inventory, supporting asset management and reporting.
- Support information security processes, including access reviews and incident escalation.
- Assist in system maintenance, updates, and compliance with security policies and GDPR.
- Provide basic user training and guidance, helping employees use systems effectively.
- Contribute to knowledge bases, FAQs, and documentation.
- Build strong relationships with internal stakeholders and provide clear communication on IT issues.
About you
- Experience in an IT support, service desk, or technical helpdesk role.
- Strong customer service mindset with excellent communication skills.
- Able to prioritise and manage multiple requests in a fast-paced environment.
- Knowledge of Microsoft Office 365, email systems, and common business applications.
- Basic understanding of networking concepts (e.g. TCP/IP, DNS, VPN, DHCP).
- Experience with Active Directory, user account management, and access controls.
- Strong problem-solving skills with the ability to diagnose and resolve technical issues.
- High attention to detail and commitment to delivering quality support.
- Resilient, adaptable, and comfortable working under pressure.
- Experience with IT systems, asset tracking, and ticketing tools.
What you’ll need
- Previous experience in IT support, customer service, or technical roles.
- Familiarity with IT support tools and systems.
- Degree in IT, Computing, or related field (desirable) or equivalent experience.
- Fluent English.
IT Support Specialist in Wigan employer: Comex 2000 UK
At Comex 2000, we pride ourselves on being a leading employer in the telecom sector, offering a dynamic work environment that fosters innovation and collaboration. As an IT Support Specialist, you'll benefit from a strong focus on employee development, with opportunities for growth and advancement within our fast-paced team. Our commitment to a supportive culture ensures that you will be equipped to thrive while contributing to the vital infrastructure that keeps the UK connected.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Specialist in Wigan
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even just chat with friends who work in IT. You never know who might have a lead on a job or can give you insider info about a company.
✨Tip Number 2
When you land an interview, be ready to showcase your problem-solving skills. Prepare some examples of how you've tackled technical issues in the past. This will show that you're not just book-smart but also practical and ready to jump in.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Check out our website for job openings! We’re always looking for proactive IT Support Specialists like you. Applying directly through our site can sometimes give you an edge, so don’t miss out!
We think you need these skills to ace IT Support Specialist in Wigan
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Support Specialist role. Highlight your customer service experience and any technical skills that align with the job description.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about IT support. Share specific examples of how you've solved problems or helped users in the past, showing us your proactive approach.
Showcase Your Technical Skills:In your application, mention your familiarity with tools like Microsoft Office 365, Active Directory, and any ticketing systems you've used. This will help us see your readiness for the role right away.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Comex 2000 UK
✨Know Your Tech Basics
Brush up on your knowledge of common IT concepts like TCP/IP, DNS, and VPN. Being able to discuss these topics confidently will show that you understand the technical side of the role and can communicate effectively with users.
✨Show Off Your Customer Service Skills
Since this role is all about supporting end users, be ready to share examples of how you've provided excellent customer service in the past. Highlight your communication skills and how you handle difficult situations with patience and professionalism.
✨Prepare for Problem-Solving Questions
Expect questions that test your problem-solving abilities. Think of specific scenarios where you diagnosed and resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Familiarise Yourself with Their Tools
Research the IT support tools and systems commonly used in the industry, especially ticketing systems. If you have experience with any specific tools mentioned in the job description, be sure to mention it during the interview.
