At a Glance
- Tasks: Travel across the UK providing hands-on IT support and infrastructure assessments.
- Company: Join Comex 2000, a leader in telecom network solutions.
- Benefits: Flexible travel, dynamic work environment, and opportunities for professional growth.
- Other info: Inclusive culture that values teamwork and innovation.
- Why this job: Make a real impact by solving complex tech issues and improving IT services.
- Qualifications: Experience in IT support and strong troubleshooting skills required.
The predicted salary is between 46000 - 46000 £ per year.
We’re the team behind the UK’s telecom networks—designing, building, upgrading, and maintaining the infrastructure that keeps the country connected.
From large -scale fibre deployments to next -gen connectivity, Comex 2000 delivers with pace, precision, and innovation.
We're looking for a proactive and technically skilled
IT Field Technician to join our team.
This is a highly visible, field -based role that combines advanced technical support with infrastructure assessment and technology improvement across our operational locations throughout the UK.
As an IT Field Technician, you'll provide hands -on support to users, resolve complex technical issues, and conduct site -based assessments of IT infrastructure and equipment.
You'll investigate recurring problems, identify opportunities for improvement, and make recommendations on whether systems should be repaired, upgraded, optimised, or replaced.
This role will involve regular travel across the UK, including visits to offices, depots, and operational sites.
As such, flexibility and a willingness to travel extensively, including occasional overnight stays, are essential.
This is an excellent opportunity for someone who enjoys troubleshooting, working independently, travelling to different locations, and contributing to the continual improvement of IT services and infrastructure across the business.
What you'll do
- Travel extensively across the UK to provide onsite technical support and infrastructure assessments
- Respond to and resolve escalated technical issues across multiple company locations
- Support users with hardware, software, network, mobile device, and connectivity issues
- Act as an escalation point for complex IT incidents and service requests
- Conduct site visits to assess the condition, effectiveness, and performance of IT infrastructure and equipment
- Investigate recurring technical faults and identify root causes
- Assess whether equipment, systems, or infrastructure require repair, upgrade, optimisation, or replacement
- Produce recommendations and reports to support technology investment decisions
- Support infrastructure improvement plans and technology refresh programmes across company locations
- Log, prioritise, and manage incidents through the IT service management system
- Install, configure, and support Microsoft 365 applications and company -standard software
- Troubleshoot network connectivity issues, including VPN and remote access technologies
- Set up hardware and software for new employees and support equipment deployments
- Maintain IT asset registers and inventory records
- Support system maintenance, endpoint management, software updates, and security compliance activities
- Assist with information security processes, including access reviews and incident investigations
- Deliver basic user training and guidance on IT systems and business applications
- Contribute to knowledge bases, FAQs, and support documentation
- Build strong relationships with stakeholders across multiple business functions and locations
- Ensure all activities are completed in accordance with company policies, procedures, and security standards
About you
- Experience in an IT Support, Infrastructure Support, Field Engineer, or similar technical role
- Strong troubleshooting and diagnostic skills with the ability to investigate and resolve complex issues
- Experience supporting multiple sites and remote users
- Excellent communication and customer service skills
- Able to manage multiple priorities and work effectively in a fast -paced environment
- Strong analytical, investigative, and problem -solving abilities
- Comfortable working independently and managing your own workload
- High attention to detail and commitment to delivering excellent service
- Resilient, adaptable, and comfortable working in a changing environment
- Strong relationship -building skills with stakeholders at all levels
- Proficient in Microsoft Office applications, including Word, Excel, Power Point, and Power BI
Requirements
- What you'll need
- Previous experience in IT support, infrastructure support, field engineering, or a similar technical environment
- Good knowledge of Microsoft 365 and Windows operating systems
- Understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN technologies
- Experience troubleshooting hardware, infrastructure, and connectivity issues
- Ability to identify recurring technical problems and recommend long -term solutions
- Experience supporting multiple sites and geographically dispersed users
- Full UK Driving Licence
- Willingness and ability to travel regularly across the UK, including occasional overnight stays
- Degree in IT, Computing, or related field (desirable) or equivalent experience
- Fluent English
- We Are Comex
At Comex 2000, our people are at the heart of everything we do.
We believe in creating an inclusive, supportive, and collaborative environment where everyone can thrive.
Through innovation, teamwork, and a commitment to excellence, we deliver industry -leading solutions for our customers while providing rewarding careers for our employees.
We celebrate diversity, champion professional development, and empower our teams to make a real difference every day.
IT Field Technician in Wednesbury employer: Comex 2000 UK
At Comex 2000, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As an IT Field Technician, you'll enjoy extensive travel across the UK, hands-on technical challenges, and opportunities for professional growth in a supportive environment that values diversity and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land IT Field Technician in Wednesbury
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Comex 2000 UK values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Comex 2000 UK might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Comex 2000 UK!
✨Direct Apply to Comex 2000 UK
Let's not forget to apply directly through the Comex 2000 UK website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Field Technician in Wednesbury
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Comex 2000 UK.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Comex 2000 UK. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Comex 2000 UK
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
