At a Glance
- Tasks: Provide first-line IT support and resolve technical issues for users.
- Company: Join Comex 2000, the backbone of the UK's telecom networks.
- Benefits: Competitive salary, hands-on experience, and opportunities for career growth.
- Other info: One day a week in Haydock; must be able to drive.
- Why this job: Be part of a dynamic team that keeps the country connected and supports innovation.
- Qualifications: Experience in IT support and strong customer service skills required.
The predicted salary is between 25000 - 35000 £ per year.
We’re the team behind the UK’s telecom networks—designing, building, upgrading, and maintaining the infrastructure that keeps the country connected. From large-scale fibre deployments to next-gen connectivity, Comex 2000 delivers with pace, precision, and innovation.
We’re looking for a customer-focused and proactive IT Support Specialist to join our team. Acting as the first line of IT support, you’ll play a critical role in keeping our people connected, productive, and supported by resolving technical issues quickly and efficiently.
This is a fast-paced, hands-on role where you’ll work across hardware, software, networks, and user support, ensuring business continuity while delivering an excellent user experience. You’ll also contribute to information security, system maintenance, and continuous improvement initiatives.
If you enjoy problem-solving, supporting end users, and working in a dynamic environment, this is a great opportunity to grow your IT career. This role will involve one day a week in Haydock, therefore you must be able to drive.
What you’ll do
- Provide first-line IT support, responding to helpdesk tickets, calls, and emails from end users
- Diagnose and resolve hardware, software, and network issues, escalating where required
- Support users with device setup and configuration, including laptops, desktops, printers, and mobile devices
- Manage incident logging, prioritisation, and resolution through the IT ticketing system
- Perform routine IT tasks such as password resets, access management, and software installation
- Assist with network troubleshooting, including connectivity and VPN issues
- Maintain accurate records of all IT requests, actions, and resolutions
- Set up new starters with equipment and system access, ensuring a smooth onboarding experience
- Maintain IT asset registers and inventory, supporting asset management and reporting
- Support information security processes, including access reviews and incident escalation
- Assist in system maintenance, updates, and compliance with security policies and GDPR
- Provide basic user training and guidance, helping employees use systems effectively
- Contribute to knowledge bases, FAQs, and documentation
- Build strong relationships with internal stakeholders and provide clear communication on IT issues
Requirements
About you
- Experience in an IT support, service desk, or technical helpdesk role
- Strong customer service mindset with excellent communication skills
- Able to prioritise and manage multiple requests in a fast-paced environment
- Knowledge of Microsoft Office 365, email systems, and common business applications
- Basic understanding of networking concepts (e.g. TCP/IP, DNS, VPN, DHCP)
- Experience with Active Directory, user account management, and access controls
- Strong problem-solving skills with the ability to diagnose and resolve technical issues
- High attention to detail and commitment to delivering quality support
- Resilient, adaptable, and comfortable working under pressure
- Experience with IT systems, asset tracking, and ticketing tools
What you’ll need
- Previous experience in IT support, customer service, or technical roles
- Familiarity with IT support tools and systems
- Degree in IT, Computing, or related field (desirable) or equivalent experience
- Fluent English
IT Support Specialist in Walsall employer: Comex 2000 UK
At Comex 2000, we pride ourselves on being an exceptional employer, fostering a collaborative and inclusive work culture that empowers our employees to thrive. As a Junior Web Developer, you'll not only gain hands-on experience in cutting-edge technologies but also benefit from continuous professional development opportunities, all while contributing to meaningful projects that keep the UK connected. Our supportive environment encourages innovation and teamwork, making it an ideal place for early-career professionals to grow and make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Specialist in Walsall
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Comex 2000 UK values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Comex 2000 UK might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Comex 2000 UK!
✨Direct Apply to Comex 2000 UK
Let's not forget to apply directly through the Comex 2000 UK website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Specialist in Walsall
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Comex 2000 UK.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Comex 2000 UK. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Comex 2000 UK
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
