At a Glance
- Tasks: Travel to sites, troubleshoot IT issues, and provide solutions for desktops, laptops, and networks.
- Company: Join a dynamic tech company focused on customer service and innovation.
- Benefits: Competitive pay, travel arrangements, and opportunities for professional growth.
- Other info: A positive attitude and customer-first mindset are key to success here.
- Why this job: Make a real difference by solving tech problems and helping users thrive.
- Qualifications: Experience with Windows, MAC, and troubleshooting various IT systems.
The predicted salary is between 30000 - 40000 € per year.
Responsibilities include:
- Travel to site and assist in general troubleshooting related to Desktop, Laptops, Printers and Network devices.
- Own issues and provide fix or workaround to normalise business operations.
- Update tickets with details of work performed on the ticketing system.
- Prepare detailed report of activity performed at client location and update the same on systems.
- Install software as per the instruction or general guidelines.
- Manage configuration changes of all IT assets.
- Fix issues related to Windows 8 / 10, MAC OSX, Outlook, Wi‑Fi, Printers, Routers, Hard‑drive, logins, software, Office 365, or any IT relevant issues as requested by end user.
- Setup mobile devices and configure the same as per user’s needs.
- Assist technical teams in managing and fixing data‑centre issues.
- Provide remote assistance to users.
Experience (Mandatory):
- Operating System (Installation and Management): Windows 8 / 10, Linux, MAC – OSX 10.4 and above.
- Email Systems (Configuration and Management): Outlook of Windows and MAC – OSX.
- Printers (Fixes, Ink Replacement): MFD Printers (Xerox, HP, Kyocera, Fujitsu), stand‑alone printers, etc.
- Software (Installation and Troubleshooting): Office 365 Suite, Visual Basic, Active Directory, MS Exchange, Virtual Box, iTunes, Anti‑Virus (McAfee, Norton) etc.
- User Management: Active Directory, Windows Credential Manager, MAC User Management.
- Security: Bit locker, Key chain, anti‑virus, defender, firewall, proxy, etc.
- Ticketing Tools: ITIL compliant ticketing tools like service‑now, remedy, manage engine, etc.
- At least, working knowledge of switches, routers, cables, firewall and access points.
Experience (Desirable):
- Knowledge of MS DOS and Linux commands to operate OS.
- Knowledge of BIOS and Drivers troubleshooting.
- Deployment of Office 365 setup.
- Scripting language.
- Image deployment.
- Knowledge of European Language.
Certifications (Desirable):
- MCSA / MCSE (Windows 10 / Office 365 / Active Directory / Exchange, etc)
- CCT / CCNA or above (Datacenter / Routing and Switching)
- ACMT or above.
- ITIL V3 – Foundation.
A smiling face, customer serving philosophy, can-do attitude and positivity will have equal weightage in selection.
Please Note: This role will involve some travelling and arrangements for the same will be made by the company. Should be eligible to work in the UK. No visa sponsorship is available for this position. A driving license will make your job easy but it’s not our selection criteria.
IT Field Engineer employer: Cometiq
As an IT Field Engineer with us, you'll thrive in a dynamic work environment that values innovation and collaboration. We offer competitive benefits, a supportive culture that encourages professional growth, and opportunities to work on diverse projects across various locations. Join our team and be part of a company that prioritises employee satisfaction and development, ensuring you have the tools and resources needed to excel in your role.
StudySmarter Expert Advice🤫
We think this is how you could land IT Field Engineer
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT field. Attend meetups, tech events, or even online webinars. You never know who might have a lead on your next job!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your troubleshooting successes and projects. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Don’t shy away from reaching out directly to companies you’re interested in. A quick email or LinkedIn message expressing your interest can go a long way. We love proactive candidates!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace IT Field Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with the specific operating systems and software mentioned in the job description. We want to see how your skills match up with what we're looking for, so don’t hold back!
Show Off Your Troubleshooting Skills:In your application, give examples of how you've tackled IT issues in the past. We love a good story about fixing a tricky problem, so let us know how you owned those challenges and provided solutions.
Be Clear and Concise:When writing your cover letter or any additional documents, keep it straightforward. We appreciate clarity, so make sure to get straight to the point while still showcasing your personality and enthusiasm for the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Cometiq
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 8/10, MAC OSX, and the various software mentioned in the job description. Be ready to discuss troubleshooting methods for common issues like Wi-Fi connectivity or printer problems. The more confident you are with these systems, the better you'll impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved IT issues. Whether it was fixing a network problem or managing a ticketing system, having specific stories ready will demonstrate your ability to own and resolve issues effectively.
✨Familiarise Yourself with Ticketing Tools
Since the role involves updating tickets and using ITIL compliant tools, make sure you know how these systems work. If you have experience with ServiceNow or similar platforms, be prepared to talk about it. If not, do a bit of research to understand their functionalities.
✨Emphasise Your Customer Service Skills
This role values a smiling face and a can-do attitude, so be sure to highlight your customer service experience. Share instances where you went above and beyond to help users, as this will show that you align with the company’s philosophy of positivity and service.
