At a Glance
- Tasks: Travel to sites, troubleshoot IT issues, and provide solutions for desktops, laptops, and networks.
- Company: Join a dynamic tech team focused on customer service and problem-solving.
- Benefits: Competitive pay, travel arrangements, and opportunities for skill development.
- Other info: A positive attitude and customer-first mindset are key to success in this role.
- Why this job: Make a real difference by helping users solve their tech problems every day.
- Qualifications: Experience with Windows, MAC, and troubleshooting various IT devices.
The predicted salary is between 30000 - 40000 € per year.
Responsibilities:
- Travel to site and assist in general troubleshooting related to Desktop, Laptops, Printers and Network devices.
- Own issues and provide fix or workaround to normalise business operations.
- Update tickets with details of work performed on the ticketing system.
- Prepare detailed report of activity performed at client location and update the same on systems.
- Install software as per the instruction or general guidelines.
- Manage configuration changes of all IT assets.
- Fix issues related to Windows 8 / 10, MAC OSX, Outlook, Wi‑Fi, Printers, Routers, Hard‑drive, logins, software, Office 365, or any IT relevant issues as requested by end user.
- Setup mobile devices and configure the same as per user’s needs.
- Assist technical teams in managing and fixing data‑centre issues.
- Provide remote assistance to users.
Experience (Mandatory):
- Operating System (Installation and Management): Windows 8 / 10, Linux, MAC – OSX 10.4 and above.
- Email Systems (Configuration and Management): Outlook of Windows and MAC – OSX.
- Printers (Fixes, Ink Replacement): MFD Printers (Xerox, HP, Kyocera, Fujitsu), stand‑alone printers, etc.
- Software (Installation and Troubleshooting): Office 365 Suite, Visual Basic, Active Directory, MS Exchange, Virtual Box, iTunes, Anti‑Virus (McAfee, Norton) etc.
- User Management: Active Directory, Windows Credential Manager, MAC User Management.
- Security: Bit locker, Key chain, anti‑virus, defender, firewall, proxy, etc.
- Ticketing Tools: ITIL compliant ticketing tools like service‑now, remedy, manage engine, etc.
- At least, working knowledge of switches, routers, cables, firewall and access points.
Experience (Desirable):
- Knowledge of MS DOS and Linux commands to operate OS.
- Knowledge of BIOS and Drivers troubleshooting.
- Deployment of Office 365 setup.
- Scripting language.
- Image deployment.
- Knowledge of European Language.
Certifications (Desirable):
- MCSA / MCSE (Windows 10 / Office 365 / Active Directory / Exchange, etc)
- CCT / CCNA or above (Datacenter / Routing and Switching)
- ACMT or above.
- ITIL V3 – Foundation.
A smiling face, customer serving philosophy, can-do attitude and positivity will have equal weightage in selection.
Please Note: This role will involve some travelling and arrangements for the same will be made by the company. Should be eligible to work in the UK. No visa sponsorship is available for this position. A driving license will make your job easy but it’s not our selection criteria.
IT Field Engineer in Birmingham employer: Cometiq
As an IT Field Engineer with us, you'll thrive in a dynamic work environment that prioritises employee growth and development. We offer competitive benefits, a supportive team culture, and opportunities for continuous learning, all while working on diverse IT challenges across various client sites in the UK. Join us to be part of a company that values a customer-centric approach and fosters a positive, can-do attitude among its employees.
StudySmarter Expert Advice🤫
We think this is how you could land IT Field Engineer in Birmingham
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT field. Attend meetups, tech events, or even online webinars. You never know who might have a lead on your next job!
✨Tip Number 2
Show off your skills! If you’ve got a knack for troubleshooting, consider creating a portfolio of your past projects or issues you've resolved. This can really set you apart when chatting with potential employers.
✨Tip Number 3
Don’t just apply blindly! Tailor your approach for each company. Research their tech stack and mention how your experience with Windows, MAC, or any relevant tools can help them specifically. It shows you care!
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it’s a great way to ensure your application gets into the right hands. Let’s get you that IT Field Engineer role!
We think you need these skills to ace IT Field Engineer in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with the specific technologies mentioned in the job description. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the IT Field Engineer role. Share your passion for tech and customer service, and let us know how you can contribute to our team.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We love candidates who can own problems and find solutions, so share those success stories that demonstrate your troubleshooting prowess!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Cometiq
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 8/10, MAC OSX, and the various software mentioned in the job description. Be ready to discuss troubleshooting methods for common issues like Wi-Fi connectivity or printer problems. The more confident you are with these systems, the better you'll impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've owned issues in the past and provided fixes or workarounds. Think of specific scenarios where you turned a challenging situation into a success story. This will demonstrate your can-do attitude and customer service philosophy, which are key traits for this role.
✨Familiarise Yourself with Ticketing Tools
Since the role involves updating tickets and using ITIL compliant tools, it’s a good idea to familiarise yourself with ticketing systems like ServiceNow or Remedy. If you have experience with these tools, be sure to mention it during the interview, as it shows you're ready to hit the ground running.
✨Prepare for Practical Questions
Expect some practical questions or scenarios during the interview. They might ask you how you would handle a specific technical issue or how you would manage configuration changes. Practising these types of questions can help you articulate your thought process clearly and effectively.
