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- Tasks: Lead and support teams in delivering top-notch COMET products and services.
- Company: Join a responsible company that values employee wellbeing and inclusivity.
- Benefits: Enjoy performance bonuses, comprehensive benefits, and gym membership.
- Why this job: Make a real impact while growing your career in a supportive environment.
- Qualifications: Strong interpersonal, leadership, and analytical skills required.
- Other info: Opportunity for national and international travel while working with a dynamic team.
The predicted salary is between 36000 - 60000 £ per year.
Location: Aberdeen, Scotland
Travel: National and international travel expected
Reporting to: Director – COMET Customer Experience
Who we are: COMET helps companies improve business performance and prevent repeat failure. We combine smart, data-driven software with real-world expertise to identify causes of operational risk and help organisations learn, improve and stay safe. We are a responsible company; we look after our people like they are our family. We care about employee wellbeing, and we are strong advocates of equality, diversity, and inclusion.
Role Purpose: The Operations Lead supports the company’s Investigation & RCA workstreams and ensures the implementation, ongoing support, and continuous improvement of the COMET family of products & services. They are responsible for delivering the highest standards of customer care through the deployment of experienced, knowledgeable staff and partner resources, and ensuring the day-to-day operation and delivery of COMET is of the highest standards.
Key Duties and Responsibilities:
- Provide day-to-day leadership and support to the staff & contractor resources involved in the delivery of COMET products & services.
- Lead the company’s ongoing account management processes to ensure high customer satisfaction and retention.
- Play a key role in delivering and implementing COMET products & services through client driven training & coaching, becoming an expert on all products.
- Utilise an investigation skill set and experience (COMET domain expertise) to deliver on all of the above, including supporting live client investigations alongside the Head of Investigations.
- Create great relationships with existing customers and help secure new customers in accordance with the company’s growth ambitions.
- Form effective working relationships with COMET product software development, marketing & design teams.
- Develop and implement operational policies and procedures.
- Contribute to the company’s equity, diversity, and inclusion ambitions.
- Represent the company at functions, public meetings, and industry events.
- Create an environment that promotes great performance and positive morale.
- Work with the managing partners to determine plans for short and long-term goals.
Experience and Skills:
- Interpersonal skills: form good relationships with other directors and key staff in the company and get significant input from the organisation so that there is little pushback regarding strategic decisions and direction.
- Experience of delivering training, coaching and working in a client facing environment.
- Investigation/RCA domain expertise: utilise experience and skills of leading HSEQ investigations to support the development & delivery of all COMET products and services.
- Analytical skills: able to participate in evaluating the success of the Investigation workstream in reaching its goals. They must make sure that operational goals are measurable.
- Leadership skills: must be able to demonstrate the leadership necessary to make the operational goals a success. This includes providing direction, attracting followers, and all other aspects of successful leadership.
- Management skills: able to create a culture of learning to help enhance and grow the skills and abilities of employees and delivery partners. When significant talent continues to learn and grow the organisation truly succeeds.
- Business skills: able to create opportunity for growth and increased profitability. This includes work winning, customer expansion and product development.
What we offer:
- Performance and yearly bonuses
- Comprehensive benefits package including pension, private medical & dental insurance
- Gym membership
- Supportive work environment with growth opportunities
Interested in joining our growing team? We would love to hear from you!
*No recruitment agencies please
Locations
Operations Lead in Aberdeen, Scotland employer: COMET
Contact Detail:
COMET Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Lead in Aberdeen, Scotland
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand COMET’s mission and values, and think about how your skills can contribute to their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your leadership and analytical skills, as these are key for the Operations Lead role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at COMET.
We think you need these skills to ace Operations Lead in Aberdeen, Scotland
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Operations Lead role. We want to see how you can contribute to our mission at COMET!
Showcase Your Leadership Skills: Since this role involves leading teams and managing client relationships, be sure to include examples of your leadership experience. We love to see how you've motivated others and driven success in previous roles.
Highlight Your Investigation Expertise: Given the focus on investigation and RCA workstreams, share any relevant experience you have in this area. We’re looking for someone who can bring their domain expertise to help us improve our products and services.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensure you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at COMET
✨Know Your COMET Inside Out
Before the interview, make sure you thoroughly understand COMET's products and services. Familiarise yourself with their features, benefits, and how they help improve business performance. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As an Operations Lead, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or project. Highlight how you motivated others, resolved conflicts, and achieved goals, as this will resonate well with the interviewers.
✨Emphasise Relationship Building
Building great relationships is key in this role. Think of specific instances where you've developed strong connections with clients or colleagues. Be ready to discuss how you approach relationship management and how it has positively impacted your previous work environments.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and analytical skills. Practice responding to hypothetical situations related to operational challenges or client interactions. This will help you articulate your thought process and demonstrate your expertise in investigation and RCA.