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- Tasks: Coordinate after-sales support for new homeowners and manage snagging processes.
- Company: Dynamic property development company on the stunning Costa Del Sol.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Be the hero for new homeowners, ensuring their transition is smooth and stress-free.
- Qualifications: Fluent in English and Spanish, with strong organisational and communication skills.
- Other info: Join a vibrant team dedicated to excellence in customer care.
The predicted salary is between 36000 - 60000 £ per year.
Location: Costa Del Sol - Mijas to Alcaidesa
The After Sales Coordinator (fluent in English and Spanish) is the primary point of contact for new homeowners once a property purchase is finalised. Your mission is to ensure a seamless transition from "sold" to "settled," managing the snagging process, coordinating repairs, and maintaining the developer’s reputation for excellence.
Responsibilities
- Relationship Management: Act as the dedicated liaison between homeowners, site managers, and sub-contractors and our own internal staff.
- The "Snag" Master: Coordinate and track the completion list of minor defects, ensuring all issues are resolved in a timely manner and keeping all stakeholders informed.
- Handover Coordination: Organise and occasionally lead home demonstrations, ensuring owners understand how to operate their new home’s systems.
- Administrative Excellence: Maintain an impeccable database of homeowner records and maintenance schedules.
- Contractor Liaison: Schedule and oversee remedial works, ensuring contractors are briefed and work is completed to a high standard.
- Feedback Loop: Collect and analyse customer satisfaction data to help the construction team improve future builds.
Qualifications & Skills
- The "Organiser" DNA: You live for a well-maintained spreadsheet. You can juggle 20+ moving parts without dropping the ball.
- Experience: Previous experience in property development, estate agency, or high-end hospitality is highly preferred.
- Communication: Exceptional verbal and written skills. You can deliver bad news (like a delay) with empathy and professionalism.
- Technical Literacy: Familiarity with property management software or an enthusiasm to learn.
- Problem-Solving: A proactive "get it done" attitude when a contractor doesn’t show up or a pipe leaks.
After Sales & Customer Care Coordinator-Mijas and Alcaidesa in London employer: Comet Capital
Contact Detail:
Comet Capital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After Sales & Customer Care Coordinator-Mijas and Alcaidesa in London
✨Tip Number 1
Network like a pro! Reach out to people in the property development and customer care sectors. Attend local events or join online groups where you can connect with industry professionals. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your organisational prowess and problem-solving abilities. Share specific examples of how you've managed multiple tasks or resolved issues in previous roles.
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly through our website and express your interest. A well-timed email can make all the difference!
✨Tip Number 4
Follow up after interviews! A quick thank-you note can keep you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
We think you need these skills to ace After Sales & Customer Care Coordinator-Mijas and Alcaidesa in London
Some tips for your application 🫡
Show Your Organiser DNA: Make sure to highlight your organisational skills in your application. We want to see how you manage multiple tasks and keep everything running smoothly, just like a well-maintained spreadsheet!
Communicate Like a Pro: Since communication is key in this role, use your application to showcase your exceptional verbal and written skills. We love seeing examples of how you've handled tricky conversations with empathy and professionalism.
Tailor Your Experience: If you've got experience in property development, estate agency, or high-end hospitality, make it shine! We want to know how your background makes you the perfect fit for our After Sales & Customer Care Coordinator role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Comet Capital
✨Know Your Stuff
Make sure you understand the role inside out. Familiarise yourself with the responsibilities of an After Sales & Customer Care Coordinator, especially around relationship management and snagging processes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires juggling multiple tasks, prepare examples from your past experiences where you've successfully managed several moving parts. Bring along a well-organised portfolio or a sample spreadsheet to demonstrate your organisational prowess.
✨Practice Empathy in Communication
You’ll need to deliver news that might not always be great. Think about how you would communicate a delay or issue to a homeowner. Practising these scenarios can help you convey bad news with professionalism and empathy during the interview.
✨Be Ready to Problem-Solve
Prepare for situational questions that test your problem-solving skills. Think of times when you had to deal with unexpected issues, like a contractor not showing up. Show them your proactive attitude and how you tackled those challenges head-on.
