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- Tasks: Coordinate after-sales support for new homeowners and manage snagging processes.
- Company: Dynamic property development company on the stunning Costa Del Sol.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Be the hero for new homeowners, ensuring their transition is smooth and stress-free.
- Qualifications: Fluent in English and Spanish, with strong organisational and communication skills.
- Other info: Join a vibrant team dedicated to excellence in customer care.
The predicted salary is between 36000 - 60000 £ per year.
Location: Costa Del Sol - Mijas to Alcaidesa
The After Sales Coordinator (fluent in English and Spanish) is the primary point of contact for new homeowners once a property purchase is finalised. Your mission is to ensure a seamless transition from "sold" to "settled," managing the snagging process, coordinating repairs, and maintaining the developer’s reputation for excellence.
Responsibilities
- Relationship Management: Act as the dedicated liaison between homeowners, site managers, and sub-contractors and our own internal staff.
- The "Snag" Master: Coordinate and track the completion list of minor defects, ensuring all issues are resolved in a timely manner and keeping all stakeholders informed.
- Handover Coordination: Organise and occasionally lead home demonstrations, ensuring owners understand how to operate their new home’s systems.
- Administrative Excellence: Maintain an impeccable database of homeowner records and maintenance schedules.
- Contractor Liaison: Schedule and oversee remedial works, ensuring contractors are briefed and work is completed to a high standard.
- Feedback Loop: Collect and analyse customer satisfaction data to help the construction team improve future builds.
Qualifications & Skills
- The "Organiser" DNA: You live for a well-maintained spreadsheet. You can juggle 20+ moving parts without dropping the ball.
- Experience: Previous experience in property development, estate agency, or high-end hospitality is highly preferred.
- Communication: Exceptional verbal and written skills. You can deliver bad news (like a delay) with empathy and professionalism.
- Technical Literacy: Familiarity with property management software or an enthusiasm to learn.
- Problem-Solving: A proactive "get it done" attitude when a contractor doesn’t show up or a pipe leaks.
After Sales & Customer Care Coordinator-Mijas and Alcaidesa employer: Comet Capital
Contact Detail:
Comet Capital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After Sales & Customer Care Coordinator-Mijas and Alcaidesa
✨Tip Number 1
Network like a pro! Reach out to people in the property development and customer care sectors. Attend local events or join online groups where you can connect with industry professionals. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your organisational prowess and problem-solving abilities. Share specific examples of how you've managed multiple tasks or resolved issues in previous roles.
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly and express your interest in working with them. Tailor your message to show how your skills align with their needs, especially in after sales and customer care.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for positions that suit your skills. Plus, it shows you're genuinely interested in joining our team. Don’t miss out on the opportunity to be part of something great!
We think you need these skills to ace After Sales & Customer Care Coordinator-Mijas and Alcaidesa
Some tips for your application 🫡
Show Your Organiser DNA: Make sure to highlight your organisational skills in your application. We want to see how you manage multiple tasks and keep everything running smoothly, just like a well-maintained spreadsheet!
Communicate Like a Pro: Since communication is key in this role, use your application to showcase your exceptional verbal and written skills. Don’t shy away from sharing examples of how you've handled tricky conversations with empathy and professionalism.
Tailor Your Experience: If you've got experience in property development, estate agency, or high-end hospitality, make it shine! We love seeing relevant experience that aligns with the After Sales & Customer Care Coordinator role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at Comet Capital
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the After Sales & Customer Care Coordinator. Familiarise yourself with the snagging process and how to manage relationships between homeowners and contractors. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role requires juggling multiple tasks, be prepared to discuss your organisational strategies. Bring examples of how you've managed complex projects or maintained detailed records in previous roles. Highlighting your ability to keep everything on track will impress the interviewers.
✨Demonstrate Your Communication Skills
As a liaison between various parties, strong communication is key. Practice articulating how you would handle difficult conversations, like delivering bad news to homeowners. Use specific examples from your past experiences to illustrate your empathy and professionalism in challenging situations.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of times when you faced unexpected challenges, like a contractor not showing up or a maintenance issue arising. Be ready to explain how you approached these situations and what the outcomes were, showcasing your proactive attitude.
