At a Glance
- Tasks: Lead customer onboarding and implementation for hospitals, ensuring smooth content deployment.
- Company: Eolas Medical, a pioneering healthcare tech company focused on improving patient outcomes.
- Benefits: Be part of a growing team with opportunities to shape the future of healthcare technology.
- Other info: Join a dynamic team and help build scalable systems that transform healthcare delivery.
- Why this job: Make a real impact in healthcare by defining customer success and scaling innovative solutions.
- Qualifications: Experience in customer success or implementation, especially in tech or healthcare environments.
The predicted salary is between 60000 - 80000 € per year.
The Opportunity
We are hiring our first Customer Success Lead, with a core focus on content implementation and onboarding at scale. You will own the end-to-end process of getting hospitals and healthcare teams live on Eolas: working directly with hospital departments and system level stakeholders to ingest, structure, and deploy their internal content onto the platform as quickly and smoothly as possible. Initially, this is a very hands-on role. You will be uploading content, creating team spaces, working directly with customers, and solving messy real-world problems. Over time, you will design and build the repeatable systems, tooling, and playbooks that allow us to scale this process to millions of departments globally. If you enjoy building something from scratch, working closely with customers, and turning complexity into simple, scalable processes, this role is for you.
What You’ll Do
- Customer Onboarding & Implementation
- Lead the onboarding and implementation of Eolas for new hospital customers
- Work directly with hospital departments and central teams to collect, upload, and organise policies, procedures, and internal content
- Configure team spaces, access controls, and content structures to reflect real clinical workflows
- Act as the primary point of contact during the implementation phase, ensuring customers go live quickly and confidently
- Content Operations & Management
- Upload, manage, and maintain large volumes of clinical and operational content
- Ensure content is structured, searchable, and aligned with best practices for discoverability and safety
- Help customers rationalise and improve their content where needed, not just migrate it
- Support ongoing updates, governance, and content lifecycle management post go-live
- Building Scalable Systems
- Design and document repeatable onboarding and content ingestion processes
- Identify bottlenecks, manual steps, and opportunities for automation
- Work closely with product and engineering to improve tooling for content ingestion, management, and governance
- Build playbooks, templates, and frameworks that allow Customer Success to scale globally
- Customer Success Leadership
- Be the founding member of the Customer Success function
- Shape how we define success, onboarding metrics, and implementation timelines
- Influence future hires, team structure, and long-term Customer Success strategy
- Act as the voice of the customer internally, feeding insights back into product and roadmap decisions
Who We’re Looking For
You don’t need to tick every box, but most of these should sound like you.
- Experience
- Significant experience in customer success, implementation, onboarding, or professional services roles
- Technology focused - you’re technology obsessed and recognise the value AI has to streamline processes and you’re actively using AI tooling in your day to day workflows
- Proven track record of implementing complex SaaS platforms
- Experience working with content-heavy systems (knowledge bases, document management systems, CMS, intranets, or similar)
- Experience working with healthcare organisations, hospitals, or regulated environments is a strong advantage
- Skills & Attributes
- Comfortable being hands-on and detail-oriented while also thinking strategically
- Able to manage complex stakeholders and guide customers through change
- Strong organisational skills with the ability to manage multiple implementations in parallel
- Process-driven mindset with a passion for building scalable systems
- Clear communicator who can work effectively with clinicians, administrators, engineers, and founders
- Enjoys ambiguity and early-stage environments where you help define the role as you go
How to Apply
If you’re excited by the challenge of scaling complex implementations, enjoy working directly with customers, and want to build something that truly matters in healthcare, we’d love to hear from you, please apply directly on our website here.
Why join Eolas Medical
This is not a normal customer success role. You will help define how AI is safely used in front line healthcare. You will work with a small team of clinicians and engineers who care deeply about both product quality and patient outcomes. You will join at the moment we move from a lean, scrappy team of seven to a scaled organisation with real resources behind it. You will be the person who shapes how Eolas Medical builds the CX function for years to come.
Customer Success and Implementation Lead at Eolas Medical in London employer: Come join us
Eolas Medical is an exceptional employer that offers a unique opportunity to shape the future of customer success in healthcare. With a strong focus on innovation and collaboration, employees are empowered to build scalable systems while working closely with a passionate team dedicated to improving patient outcomes. The company fosters a dynamic work culture that values creativity and initiative, providing ample opportunities for professional growth as it transitions from a small team to a larger organisation with significant resources.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success and Implementation Lead at Eolas Medical in London
✨Tip Number 1
Get to know the company inside out! Research Eolas Medical, their mission, and how they use AI in healthcare. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions related to customer success and implementation. Think about your past experiences and how they align with the role at Eolas. Be ready to share specific examples of how you've tackled challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and ready to dive into the exciting work at Eolas Medical.
We think you need these skills to ace Customer Success and Implementation Lead at Eolas Medical in London
Some tips for your application 🫡
Show Your Passion for Customer Success:When writing your application, let us see your enthusiasm for customer success and implementation. Share specific examples of how you've helped customers in the past and how you can bring that experience to Eolas Medical.
Be Hands-On in Your Approach:Since this role is very hands-on, make sure to highlight any relevant experience where you've been directly involved in onboarding or implementing systems. We want to know how you've tackled real-world problems and made a difference for your clients.
Demonstrate Your Tech Savvy:We're looking for someone who's technology obsessed! Mention any AI tools or tech solutions you've used to streamline processes in your previous roles. Show us how you can leverage technology to enhance customer experiences.
Tailor Your Application to Us:Make your application stand out by tailoring it specifically to Eolas Medical. Use our job description language and focus on how your skills align with what we're looking for. And remember, apply directly through our website for the best chance!
How to prepare for a job interview at Come join us
✨Know Your Stuff
Before the interview, dive deep into Eolas Medical's mission and values. Familiarise yourself with their platform and how it impacts healthcare. Being able to discuss specific features or recent updates will show your genuine interest and understanding of the role.
✨Showcase Your Experience
Prepare examples from your past roles that highlight your experience in customer success and implementation. Focus on situations where you’ve managed complex stakeholders or streamlined processes, especially in healthcare settings. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Hands-On and Detail-Oriented
Since this role is very hands-on, be ready to discuss how you approach detailed tasks like content management and onboarding. Share specific strategies you've used to ensure smooth implementations and how you handle challenges when they arise.
✨Embrace the Ambiguity
Eolas Medical is looking for someone who thrives in early-stage environments. Be prepared to talk about times when you've navigated uncertainty or helped define processes from scratch. Highlight your adaptability and willingness to shape the future of the Customer Success function.
