At a Glance
- Tasks: Help customers succeed in the TV advertising ecosystem through problem-solving and education.
- Company: Join a leading global support team at FreeWheel, a pioneer in video advertising.
- Benefits: Competitive pay, bonuses, and comprehensive benefits tailored to your needs.
- Other info: Collaborative team environment with opportunities for growth and learning new technologies.
- Why this job: Make a real impact by empowering clients and driving success in a dynamic industry.
- Qualifications: Bachelor’s degree or equivalent experience; client-facing skills preferred.
The predicted salary is between 30000 - 40000 £ per year.
FreeWheel Global Support is the service delivery leader in the advertising management industry for premium video. Support Engineers help customers drive success in the new TV ecosystem. The team’s contribution is white glove service and our product is knowledgeable, empowered customers who champion the FreeWheel brand.
Excellent customer experience is delivered through problem solving, customer education and continuous service improvement in a changing and time‑sensitive environment. The team supports premium video advertising delivery across TV, mobile, set top box, and web platforms for clients across the globe as part of a ‘follow‑the‑sun’ global support model. To do so, Support Engineers must communicate with clients possessing a variety of skill levels. Support Engineers are thorough, deconstructing complex problems and building comprehensive solutions. Using customer requirements, the team develops use cases for engineering improvements, contributes to product documentation, and continuously improves support processes to provide best‑in‑class service. For the right candidate, this position will allow for tremendous growth and the opportunity to deliver enterprise‑level customer value to industry leaders in the TV ecosystem. Some travel may be needed.
- Grow into a Subject Matter Expert in market‑leading technologies
- Advocate for customer success throughout the organization
- Enable customers to succeed on the FreeWheel platform
You will be working in a diverse, collaborative direct team that values good team players with strong interpersonal skills, enthusiasm, and a good sense of humour. The ideal candidate will be able to work comfortably with stakeholders throughout the organization and at all levels and therefore will have an adaptive communication style in order to work with clients possessing a variety of skill levels. The organization values the ability to quickly adapt and learn new technology.
Requirements
- A Bachelor’s Degree or equivalent expertise
- Experience in a client‑facing environment is preferred
- Ability to prioritize work and manage deadlines effectively
- Proactive and self‑driven, taking initiative to solve problems
Preferred Qualifications
- Demonstrable experience learning technical tools (such as SQL and Excel) to solve complex problems
- Knowledge of the premium video or video advertising industry
Education
Bachelor’s Degree. While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
2-5 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Benefits
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non‑sales positions are eligible for a Bonus. Additionally, Comcast provides best‑in‑class benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always‑on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Support Engineer - FreeWheel employer: Comcast
At FreeWheel, we pride ourselves on being an exceptional employer that fosters a collaborative and inclusive work culture. Our Support Engineers play a crucial role in delivering top-notch customer experiences in the dynamic advertising management industry, with ample opportunities for professional growth and development. With a focus on employee well-being, we offer comprehensive benefits tailored to support our team members both personally and professionally, making FreeWheel a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer - FreeWheel
✨Tip Number 1
Network like a pro! Reach out to current or former employees at FreeWheel on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer support and problem-solving. We should also think of examples from our past experiences that showcase our skills in these areas.
✨Tip Number 3
Show off our tech-savviness! Brush up on tools like SQL and Excel, and be ready to discuss how we've used them to solve problems. This will demonstrate our ability to adapt and learn new technologies.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, we can tailor our application to highlight how we fit the Support Engineer role perfectly.
We think you need these skills to ace Support Engineer - FreeWheel
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Support Engineer role. Highlight your experience in client-facing environments and any technical skills that relate to the job description. We want to see how you can bring value to our team!
Showcase Problem-Solving Skills:In your application, give examples of how you've tackled complex problems in the past. We love candidates who can deconstruct issues and come up with comprehensive solutions, so don’t hold back on sharing your success stories!
Communicate Clearly:Since you'll be working with clients of varying skill levels, it's crucial to demonstrate your communication skills. Use clear and concise language in your application to show us that you can adapt your style to suit different audiences.
Apply Through Our Website:We encourage you to submit your application through our careers site. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're proactive – a quality we really value!
How to prepare for a job interview at Comcast
✨Know Your Stuff
Make sure you brush up on the technical tools mentioned in the job description, like SQL and Excel. Being able to demonstrate your knowledge of these tools during the interview will show that you're proactive and ready to tackle complex problems.
✨Showcase Your Customer Skills
Since this role is all about delivering excellent customer experience, prepare examples from your past experiences where you've successfully solved client issues or educated customers. This will highlight your ability to communicate effectively with clients of varying skill levels.
✨Be Adaptable
The job requires a flexible communication style, so think about how you can adapt your approach based on who you're speaking to. During the interview, be ready to discuss how you've adjusted your communication in previous roles to meet different stakeholder needs.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss specific instances where you've deconstructed complex problems and built comprehensive solutions. This will not only showcase your analytical skills but also align with the company's focus on continuous service improvement.
