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- Tasks: Drive project success by ensuring timely service delivery and building strong client relationships.
- Company: Join Comcast, a Fortune 50 leader in media and technology, driving innovation and entertainment.
- Benefits: Enjoy competitive pay, flexible work options, and comprehensive benefits tailored to your needs.
- Why this job: Be part of a dynamic team that values creativity, teamwork, and making a real impact.
- Qualifications: Bachelor's degree preferred; relevant experience can substitute for formal education.
- Other info: Opportunities for growth and development in a fast-paced, inclusive environment.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Project Development Professional role at Comcast
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Join to apply for the Project Development Professional role at Comcast
Comcast brings together the best in media and technology. We drive innovation to create the world\’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
Responsible for enabling revenue growth and product penetration in assigned complex large scale multi-dwelling properties/communities by working cross-functionally with internal teams to ensure service is available to every customer moving into a new development prior to their move-in date. Building partnerships with developers, builders and sales agents and leveraging these partnerships to ensure projects get delivered on time and achieve the goals set in the business case to open marketing channels to these new residents with the ultimate goal of selling them Company services. Oversees Company\’s presence at all new build (single family unit & multi-dwelling unit) projects in the Company serviceable area. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as resource for colleagues with less experience.
Job Description
Core Responsibilities:
- Ensures we deliver our network to the project on time.
- Provides exemplary customer service in order to build and maintain strong relationships between customers and the Company.
- Addresses complaints quickly, provides prompt follow up and advises management of any situation outside position\’s scope of authority.
- Leads the preparation of project status reports; maintains accurate sales/service records and customer activity records.
- Coordinates with other work streams, projects and initiatives which may impact successful completion of project.
- Manages multi-dwelling unit special product buildouts like Wi-Fi Ready, Self Install Kit ready and Connected Communities.
- Responsible for activation of Company services of both residential and business passing\’s in mixed use properties.
- Makes outreach to understand clients\’ project profiles and timelines.
- Keeps current regarding developments within the industry. Monitors and evaluates competitive services and products.
- Makes presentations to managers and developers and attends meetings and social functions to maintain a high level of visibility for the Company.
- Captures all new build/win-back leads.
- Manages project status and information in the form of formal briefings, project update meetings and written, electronic and graphic reports.
- Educates clients on Company\’s wiring specs; build processes, timeline expectations etc., for successful project delivery.
- Works with local construction points of contact to pull statement of work and project bids.
- Tracks projects through pre-construction through activation.
- Fosters strong developer relationships so the Company is favored at new build locations.
- Drives timely communications with clients and Company partners.
- Prepares weekly/monthly/quarterly/yearly reports on build-out.
- Manages VIP client buildouts and communications.
- Creates and delivers face-to-face sales presentations that demonstrate knowledge of the latest Company products and services.
- Stays abreast of competitive landscape and emerging technologies to best position business services in the marketplace.
- Retains customer base by delivering on the Company credo, ensuring a superior customer experience.
- Attends out-of-the-office meetings with customers on a regular basis and demonstrates excellent verbal and written skills in presenting, persuading and negotiating.
- Effectively hands off ownership to team member as appropriate.
- Researches the local market to understand and identify new real estate development and construction opportunities.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Employees At All Levels Are Expected To
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff – be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team – make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what\’s right for each other, our customers, investors and our communities.
Disclaimer
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills
Customer Experience (CX); Project Management; Teamwork; Taking Initiative
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor\’s Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Industries
IT Services and IT Consulting, Technology, Information and Internet, and Telecommunications
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Project Development Professional employer: Comcast
Contact Detail:
Comcast Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Development Professional
✨Tip Number 1
Network with professionals in the media and technology sectors. Attend industry events or join relevant online forums to connect with individuals who work at Comcast or similar companies. Building these relationships can provide you with insider knowledge and potentially lead to referrals.
✨Tip Number 2
Familiarise yourself with Comcast's latest products and services. Understanding their offerings will not only help you during interviews but also demonstrate your genuine interest in the company and its mission to innovate in the media and technology space.
✨Tip Number 3
Prepare for potential interview questions by researching common project management scenarios. Be ready to discuss how you've successfully managed projects in the past, particularly in multi-dwelling unit environments, as this is a key aspect of the role.
✨Tip Number 4
Stay updated on industry trends and competitive landscapes. Being knowledgeable about emerging technologies and market shifts will allow you to speak confidently about how you can contribute to Comcast's goals and adapt to changes in the industry.
We think you need these skills to ace Project Development Professional
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in project management and customer service. Use specific examples that demonstrate your ability to manage complex projects and build strong relationships with clients.
Craft a Compelling Cover Letter: In your cover letter, express your passion for media and technology. Mention how your skills align with Comcast's goals and values, particularly in driving innovation and enhancing customer experiences.
Showcase Relevant Skills: Emphasise skills such as teamwork, initiative, and customer experience. Provide concrete examples of how you've successfully applied these skills in previous roles, especially in managing multi-dwelling unit projects.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This can help keep you on the radar of the hiring team at Comcast.
How to prepare for a job interview at Comcast
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Project Development Professional. Familiarise yourself with Comcast's services and how they relate to multi-dwelling properties. This will help you articulate how your skills align with their needs.
✨Showcase Your Customer Service Skills
Given the emphasis on customer experience in the job description, be prepared to discuss specific examples where you've successfully managed client relationships or resolved complaints. Highlight your ability to build strong partnerships, as this is crucial for the role.
✨Demonstrate Project Management Experience
Be ready to talk about your project management experience, especially in coordinating complex projects. Discuss how you've tracked project statuses, managed timelines, and collaborated with various teams to ensure successful outcomes.
✨Stay Informed About Industry Trends
Research current trends in media and technology, particularly those affecting telecommunications and construction. Being knowledgeable about the competitive landscape will show your enthusiasm for the industry and your commitment to staying ahead of the curve.
