FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we're making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world. Job SummaryWe seek an experienced, passionate, and highly motivated Client Solutions Engineer based in London to bring our technology to life each day, establishing and exemplifying best practices in product activation. Acting as a key technical expert in the execution of FreeWheel's, and our clients', most strategically important implementations, Solution Engineers are a key part of the Global Client Services organization tasked with illuminating client usage in support of improving FreeWheel's offerings. Solutions Engineers are expected to draw upon their experience and creativity to ensure the success of FreeWheel's most demanding client initiatives, often addressing requirements which have never before been asked of FreeWheel by our customers and sales prospects. Job DescriptionAs the hub of configuration design and product usage, this position is also tasked with developing and sharing best practices across FreeWheel and providing support to Client Services, standardizing proven solutions for the improvement of team performance, and acting as a trusted expert both internally and externally. As such, other key elements and duties of a successful Solutions Engineer include: Develop and document business and technical solutions for client project execution Execute standard ferature enablement and client onboardings Assist in complex implementations, and clarify appropriate resolution paths for new or unclear use cases working with Senior and Lead SEs Provides timely, technical support and problem resolution for escalated field service questions from support team Act as primary liaison between the client, account team, engineering and product management teams, providing guidance and feedback on product usage and gaps or needs Provide advice to Marketing, Product Marketing and Revenue Development on "story", materials, and product features Provide primary technical expertise in FreeWheel's most highly strategic pre-sales efforts in case a prospect needs deep technical insight into FreeWheel's technology Provide training to our internal teams, and occasionally to our clientsAbout you: BA/BS degree and experience with video technologies and/or online advertising a plusWilling and able to be extremely "hands-on", in both technical and non-technical aspects when dealing with clients and teammatesYou have strong communication skills – this position requires significant amount of client interaction. Being a Solutions Engineer is all about explaining how the technology solves the business problem. You have solid skills with web/mobile technologies: JavaScript, HTML5, CSS, ActionScript 3, Objective C, XML, etc. You should have working knowledge of database structures and SQLYou think creatively and solve problems actively. Incredibly smart and excited about learning......but are ego-free and know when to seek guidance or inputSelf-motivated, comfortable working independently, and thrive in a small companyOptimistic with a strong sense of humorGenuinely intrigued by the opportunity to help reshape television as we know itWe believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. SummaryLocation: Great Britain - London, 1 St Giles High StType: Full time
Technology Solutions Engineer in London employer: Comcast
At FreeWheel, a Comcast company, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and satisfaction. As an Account Manager in our vibrant office, you'll benefit from comprehensive training, competitive compensation, and a robust benefits package designed to support your well-being. Join us in a fast-paced environment where innovation thrives, and your contributions directly impact the future of advertising technology.
