At a Glance
- Tasks: Provide technical support and collaborate with teams to troubleshoot product issues.
- Company: Join FreeWheel, a dynamic Comcast company revolutionising ad platforms globally.
- Benefits: Enjoy competitive pay, flexible hours, and comprehensive support for your well-being.
- Other info: Be part of a diverse team with opportunities for growth and learning.
- Why this job: Make a real impact by helping customers navigate cutting-edge advertising technology.
- Qualifications: Bachelor's degree preferred; experience in tech support is a plus.
The predicted salary is between 30000 - 40000 £ per year.
FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.
Job Summary
This job provides technical product support to support customer solutions and sales initiatives through detailed analysis and recommendations. It requires collaborating with field teams to evaluate product modifications and troubleshoot technical issues. The job delivers product demonstrations and documentation while developing validation procedures under moderate guidance. Works with moderate guidance in own area of knowledge.
Core Responsibilities
- Supporting business operations by troubleshooting product issues and providing detailed technical recommendations under moderate supervision.
- Collaborating with Sales teams to evaluate product modification requests and contribute engineering insights for customization projects.
- Conducting product demonstrations and technical presentations to customers with guidance from experienced team members.
- Developing test procedures and executing validation plans for standard product configurations following established protocols.
- Documenting technical specifications and product capabilities to assist customers in making informed purchasing decisions.
- Participating in cross-functional product review meetings to provide technical input on customer requirements and solution feasibility.
- Maintaining technical product knowledge through ongoing training and applying expertise to support customer application needs.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's Degree. While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience 2-5 Years.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Support Engineer - FreeWheel in London employer: Comcast
FreeWheel, a Comcast company, is an exceptional employer that fosters a collaborative and inclusive work culture, empowering Support Engineers to thrive through continuous learning and professional development. With a commitment to employee well-being, we offer comprehensive benefits tailored to support your physical, financial, and emotional needs, ensuring you can focus on delivering outstanding customer experiences. Join us in a dynamic environment where innovation meets teamwork, and make a meaningful impact in the world of advertising technology.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer - FreeWheel in London
✨Tip Number 1
Get to know the company inside out! Research FreeWheel's products and services, and understand their core values. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can boost your chances of landing that Support Engineer role.
✨Tip Number 3
Practice your technical skills! Since this role involves troubleshooting and providing recommendations, brush up on relevant technologies and problem-solving techniques. You might even want to prepare for common technical questions that could come up during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining the FreeWheel team.
We think you need these skills to ace Support Engineer - FreeWheel in London
Some tips for your application 🫡
Show Your Technical Skills:When you're writing your application, make sure to highlight your technical expertise. We want to see how you can troubleshoot and provide recommendations, so share specific examples of your past experiences that demonstrate these skills.
Collaborate Like a Pro:Since this role involves working with sales teams and other departments, it’s important to showcase your collaborative spirit. Mention any projects where you’ve worked with others to achieve a common goal, and how you contributed to the team’s success.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on delivering your message effectively. This will help us understand your qualifications without getting lost in unnecessary details.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position right there!
How to prepare for a job interview at Comcast
✨Know Your Product Inside Out
Before the interview, make sure you understand FreeWheel's ad platforms and how they work. Familiarise yourself with their features, benefits, and any recent updates. This will help you answer technical questions confidently and show your enthusiasm for the role.
✨Prepare for Technical Scenarios
Think about common technical issues that customers might face and how you would troubleshoot them. Be ready to discuss specific examples from your past experience where you've successfully resolved similar problems. This will demonstrate your problem-solving skills and technical knowledge.
✨Practice Your Presentation Skills
Since the role involves conducting product demonstrations, practice explaining complex concepts in simple terms. You might even want to prepare a mini-demo of a product feature. This will showcase your ability to communicate effectively and engage with customers.
✨Show Your Team Spirit
FreeWheel values collaboration, so be prepared to discuss how you've worked with teams in the past. Share examples of how you've contributed to group projects or supported colleagues. This will highlight your ability to work well in a team environment and align with their company culture.
