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- Tasks: Lead and manage a dynamic support engineering team across EMEA.
- Company: Join FreeWheel, a leader in innovative media technology.
- Benefits: Competitive salary, flexible working options, and career development opportunities.
- Why this job: Shape the future of customer support in a fast-paced tech environment.
- Qualifications: Experience in technical support management and strong leadership skills.
- Other info: Collaborate globally to enhance customer service standards.
The predicted salary is between 54000 - 84000 £ per year.
As the Senior Manager of Support Engineering - EMEA, you will be responsible for building, leading, and managing the FreeWheel support functions in EMEA within the Global Client Services organization. Your team is a technical support team of approximately 12‑15 ranging from entry‑level resources through senior platform experts located in the UK and France.
You will initially have two managers directly reporting to you responsible for the performance management of most of the individual contributors on your team, and you will also have a few senior individual contributors reporting to you. You will partner very closely with our head of Support in the US to ensure processes and standards are maintained and improved globally.
This leader must be able to understand the business value and technical architecture of FreeWheel’s evolving product set to ensure the team is best structured and trained to support our customers. As the Support team is responsible for most of FreeWheel’s customer interactions, maintaining superior customer service standards is the expectation for the role.
You will be a key partner for our Product Management.
Senior Manager, Support Engineering EMEA - FreeWheel in London employer: Comcast
Contact Detail:
Comcast Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager, Support Engineering EMEA - FreeWheel in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at FreeWheel on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding FreeWheel’s products inside out. Show us that you know how to support their tech and improve customer service. We love candidates who can connect the dots between our offerings and client needs!
✨Tip Number 3
Practice your leadership stories! As a Senior Manager, you’ll need to demonstrate how you’ve built and led teams before. Share specific examples of how you’ve improved processes or mentored team members to show us you’re the right fit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining the FreeWheel family.
We think you need these skills to ace Senior Manager, Support Engineering EMEA - FreeWheel in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Manager role. Highlight your leadership experience and technical knowledge, as these are key for us at FreeWheel.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about support engineering and how you can contribute to our team. Be specific about your achievements and how they relate to the role.
Showcase Your Team Management Skills: Since you'll be leading a team, it's important to demonstrate your management style and successes in previous roles. Share examples of how you've built and motivated teams to achieve great results.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Comcast
✨Know Your Stuff
Make sure you have a solid understanding of FreeWheel’s products and services. Brush up on the technical architecture and business value they provide. This will help you demonstrate your ability to lead a support engineering team effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Highlight your experience in performance management and how you've fostered a culture of superior customer service. This is crucial for a Senior Manager role.
✨Understand the EMEA Market
Familiarise yourself with the specific challenges and opportunities within the EMEA region. Be ready to discuss how you would tailor support strategies to meet the diverse needs of customers across different countries.
✨Build a Partnership Mindset
Since you'll be working closely with the head of Support in the US, think about how you can foster collaboration. Prepare to discuss how you would maintain and improve processes and standards globally while ensuring local needs are met.