At a Glance
- Tasks: Lead complex enterprise delivery programs and ensure seamless implementation of advanced solutions.
- Company: Join Comcast Business, a leading tech provider for global organisations.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Be part of a collaborative team focused on operational excellence and continuous improvement.
- Why this job: Make a real impact by enhancing customer experiences and driving innovation.
- Qualifications: Experience in managing large-scale projects and strong communication skills required.
The predicted salary is between 80000 - 100000 £ per year.
Overview
Comcast Business offers a suite of connectivity, communications, networking, cybersecurity, wireless, and managed solutions to help global organizations prepare for what's next.
Powered by a national Gig-speed broadband network with 24/7 customer support, Comcast Business is a leading technology provider to small businesses and enterprise customers.
The Executive Director, Program Management leads the end-to-end delivery strategy and execution for Comcast Business' most complex, high‑value enterprise customer programs.
This role ensures seamless implementation of multi-site, multi-product solutions across connectivity, advanced networking, cybersecurity, and managed services, delivering a differentiated, best-in-class customer experience at scale.
The role operates as the senior delivery leader for strategic accounts at the intersection of Sales, Engineering, Operations, and Customer Experience to meet commitments with precision, speed, and quality, protecting and accelerating enterprise revenue growth.
Responsibilities
- Own end-to-end implementation, deployment, and lifecycle refresh programs for Comcast Business' largest and most complex enterprise customers, including multi-location and multi-product solutions.
- Serve as the single point of executive accountability for delivery performance, including timelines, quality, risk management, and overall customer outcomes.
- Ensure onboarding and activation of advanced enterprise solutions such as Ethernet, SD-WAN, Dedicated Internet, Managed Network Services, Security Edge/Cybersecurity offerings, and emerging edge/cloud capabilities.
- Lead coordinated execution across Technical Program Managers, Technical Account Managers, Engineering, and Operations to drive predictable, high-quality delivery across large-scale programs.
- Establish governance frameworks, milestone management, and risk mitigation strategies to deliver consistent and scalable outcomes.
- Drive standardization of implementation playbooks while maintaining flexibility for bespoke deployments.
- Elevate the delivery experience for top enterprise accounts through proactive communication, executive engagement, and white-glove service models.
- Act as a trusted advisor to customers and internal stakeholders, ensuring alignment between commercial commitments and operational execution.
- Identify opportunities to enhance customer satisfaction, reduce deployment friction, and strengthen long-term retention.
- Collaborate with Sales, Product, Engineering, and Field Operations to align delivery strategies with enterprise needs and growth priorities.
- Protect and enable revenue by ensuring timely delivery of contracted solutions and minimizing delays, escalations, or revenue leakage.
- Provide executive-level visibility into program health, risks, and performance metrics to senior leadership.
- Lead and scale a high-performing program management organization, including recruitment, development, and retention of talent.
- Foster accountability, operational excellence, and continuous improvement across the organization.
- Define and evolve program management processes, tools, and governance models to support a dynamic enterprise business.
- Oversee budgets, resource planning, and capacity management to ensure optimal utilization and scalability.
- Identify and implement process improvements to enhance speed, quality, and efficiency across the delivery lifecycle.
- Maintain strong awareness of industry trends to inform delivery strategy and innovation; promote modern PM methodologies and automation to improve execution and customer experience.
Qualifications & Experience
- Strong experience leading large, complex enterprise delivery programs (multi-site, multi-product).
- Proven ability to coordinate across Sales, Engineering, and Operations to deliver end-to-end projects.
- Deep understanding of enterprise networking, SD-WAN, connectivity, and/or cybersecurity solutions.
- Adaptable with a track record of delivering programs on time, managing risks, and achieving high customer satisfaction.
- Strong stakeholder management and executive communication skills, internally and with customers.
- Experience leading and developing high-performing program management teams.
- Ability to build processes, governance, and scalable delivery models for complex programs.
- Commercial awareness with a focus on protecting revenue and improving customer retention.
- Bachelor's Degree preferred; Comcast may consider candidates with related experience or substantial relevant coursework.
- Operating Principles
- Understand our operating principles and use them as guidelines for how you perform your job.
- Own the customer experience by putting customers first and enabling seamless digital options at every touchpoint.
- Know your stuff; be an enthusiastic learner and advocate of our technology and services.
- Win as a team by collaborating and embracing new ideas.
- Engage in the Net Promoter System by seeking feedback and elevating opportunities to improve for customers.
- Drive results and growth while supporting an inclusive culture.
- Do what’s right for colleagues, customers, investors, and communities.
- Disclaimer
This information is intended to describe the general nature and level of work performed by employees in this role.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.
#J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Executive Director, Program Management - Enterprise Customer Delivery - Comcast Business in London
✨Get Involved in Industry Events
Jumping into industry events or leadership conferences can really help boost your visibility. Not only will you meet potential employers, but you’ll also get the chance to connect with other leaders in corporate management. Look for local or even virtual events that focus on leadership—every connection counts!
✨Engage in Professional Networks
Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like Comcast.
✨Showcase Your Leadership Skills
When reaching out to potential employers, particularly for leadership roles, demonstrate your leadership capabilities with real examples. Share stories from your previous positions that illustrate how you handled challenges and drove results. This will help you stand out when you apply to places like Comcast.
✨Tailor Your LinkedIn Presence
Ensure your LinkedIn profile is specifically tailored to corporate leadership. Highlight achievements, showcase relevant content and engage with posts in management groups. This not only builds your credibility but keeps you on the radar of companies looking for candidates like you as they post full-time opportunities.
We think you need these skills to ace Executive Director, Program Management - Enterprise Customer Delivery - Comcast Business in London
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to Comcast.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of Comcast. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at Comcast
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with Comcast, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at Comcast, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for Comcast could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at Comcast as they’re likely seeking a candidate who can enhance their workplace culture.
