At a Glance
- Tasks: Troubleshoot and resolve complex technical issues while supporting customer success.
- Company: Join Comcast, a Fortune 50 leader in media and technology innovation.
- Benefits: Enjoy competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic team environment with excellent career advancement opportunities.
- Why this job: Make a real impact by helping customers maximise the value of our platforms.
- Qualifications: Experience in web technologies and coding, especially with Python.
The predicted salary is between 49500 - 60500 £ per year.
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
At CTS, there are significant opportunities to develop your skills, broaden your technical expertise and grow your career. Dedicated Support Engineers play a critical role in customer success, acting as trusted technical advisors who help customers overcome challenges, maximise the value of our platforms and ensure a consistently high-quality service experience.
Key Responsibilities
- Apply deep knowledge of CTS services and customer integrations to investigate, troubleshoot and resolve complex or high-priority incidents, coordinating escalations and customer communications as required.
- Identify valuable technical insights from support cases and contribute to the continuous improvement of team documentation, knowledge bases and operational processes.
- Highlight recurring customer issues, product gaps and service deficiencies to Service Delivery, Product Management and Engineering teams to drive product and platform improvements.
- Lead and support operational readiness activities for new customer onboarding, product launches, platform enhancements and custom customer integrations, ensuring monitoring, alerting, documentation, support procedures, maintenance requirements and team readiness are established prior to production deployment and successful transition into operational support.
- Develop and maintain automation, utility and monitoring solutions using technologies such as Python, AWS, Datadog and Splunk.
- Participate in a 24/7 on-call rota and respond effectively to critical customer incidents.
- Troubleshoot and resolve all but the most complex technical issues with minimal supervision. Lead technical outage bridges, coordinate cross-functional resources, and drive escalated customer issues through to resolution by partnering with Product Engineering, Professional Services, Service Delivery and other internal teams.
- Act as the customer advocate throughout the escalation process, ensuring appropriate ownership, prioritisation and follow-through while providing timely updates and driving issues to a successful resolution.
- Act as a trusted operational representative during customer meetings, service reviews and incident discussions, providing clear and confident updates on active issues, root cause investigations, service performance and remediation plans while building trust in CTS's support and operational capabilities.
- Monitor, analyse and report on operational performance, identifying trends, risks and opportunities for improvement through data-driven insights.
- Serve as a technical contributor to cross-functional projects and initiatives, ensuring successful delivery and execution.
- Provide technical input into the design and evolution of new products, platforms and architectural changes.
- Analyse issues relating to system design, configuration, data flow and data integrity across complex, multi-product environments.
- Plan, execute and validate routine maintenance activities to minimise customer impact and ensure service stability.
- Identify opportunities to improve service reliability, operational efficiency and supportability through automation, process improvement and proactive problem management.
- Mentor and support less experienced team members through knowledge sharing, coaching and technical guidance.
- Maintain professional development through ongoing training and relevant industry certifications.
- Exercise sound judgement and make informed decisions independently on matters of operational and technical significance.
Essential Skills & Experience
- Solid understanding of web technologies, including HTTP, APIs and related protocols.
- Professional coding experience with Python or a similar programming language, with the ability to develop automation, tooling and operational solutions.
- Experience using Git and modern source control practices such as Gitflow.
- Strong troubleshooting, analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Proven commitment to delivering outstanding customer experiences.
- Ability to communicate technical issues clearly and confidently to both technical and non-technical audiences.
- Willingness to participate in a 24/7 on-call support rotation.
Desirable Skills & Experience
- Experience deploying, configuring and supporting workloads within Amazon Web Services (AWS), including S3, Lambda and DynamoDB.
- Familiarity with containerisation technologies such as Docker.
- Experience with observability and monitoring platforms such as Datadog and Splunk.
- Experience working within SaaS, cloud-native or large-scale distributed environments.
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's Degree. While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
5-7 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Summary
Location: Great Britain - London, 1 St Giles High St
Type: Full time
Dedicated Support Engineer - Comcast Technology Solutions in London employer: Comcast
At FreeWheel, a Comcast company, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and satisfaction. As an Account Manager in our vibrant office, you'll benefit from comprehensive training, competitive compensation, and a robust benefits package designed to support your well-being. Join us in a fast-paced environment where innovation thrives, and your contributions directly impact the future of advertising technology.
StudySmarter Expert Advice🤫
We think this is how you could land Dedicated Support Engineer - Comcast Technology Solutions in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Comcast values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Comcast might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Comcast!
✨Direct Apply to Comcast
Let's not forget to apply directly through the Comcast website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Dedicated Support Engineer - Comcast Technology Solutions in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Comcast.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Comcast. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Comcast
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
