Overview
In this role you will translate FreeWheel’s technology into practical client solutions, guiding highly strategic implementations and sharing best practices across the Global Client Services team. You’ll serve as a technical expert in both pre-sales and post-sale delivery, collaborating with clients, engineering, and product teams to resolve complex use cases. You will train colleagues and clients, standardize proven approaches, and help shape product usage and feedback. This hands-on role blends technical depth with clear, client-focused communication in a fast-paced, global environment.
Responsibilities
- Design, document, and deliver business and technical solutions for client projects
- Lead standard feature enablement and client onboarding activities
- Assist in complex implementations and define resolution paths for new or unclear use cases
- Provide timely technical support for escalated client questions
- Act as primary liaison between client, account team, engineering, and product management
- Advise Marketing, Product Marketing, and Revenue Development on messages and product features
- Provide primary technical expertise in high-priority pre-sales efforts
- Deliver training to internal teams and occasionally to clients
Key requirements
- BA/BS degree and experience with video technologies and/or online advertising preferred
- Hands-on, capable of handling technical and non-technical client interactions
- Strong communication skills with ability to explain technology to diverse audiences
- Proficiency with web/mobile technologies: JavaScript, HTML5, CSS, ActionScript 3, Objective C, XML
- Working knowledge of database structures and SQL
- Experience in programmatic ad serving (DSP/SSP) is a plus
- 2-5 years of relevant work experience
- excellent communication
- self-motivated and independent
- humour and optimism
- JavaScript
- HTML5
- CSS
Client Solutions Engineer - FreeWheel in London employer: Comcast
At FreeWheel, a Comcast company, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and satisfaction. As an Account Manager in our vibrant office, you'll benefit from comprehensive training, competitive compensation, and a robust benefits package designed to support your well-being. Join us in a fast-paced environment where innovation thrives, and your contributions directly impact the future of advertising technology.
