Demand Account Manager Adops (Deutschsprachig/German speaking) - FreeWheel

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.

As the Demand Account Manager, you will be responsible for delivering services towards agencies and trading desks based in Germany such as trafficking, monitoring delivery and troubleshooting programmatic campaigns. You will be part of Demand Account Management team, working closely with Demand Sales (first business contact) and other internal stakeholders (DSP team and Supply team).

Responsibilities:

• Work closely with the German Demand Sales to ensure client’s budgets are delivered in a timely manner with excellent operational execution.
• Be the first operational point of contact for agencies and trading desks in Germany, providing technical insights and troubleshooting RTB campaigns.
• Ensure client’s goals are achieved by optimizing pacing/performance on a regular basis.
• Identify technical constraints and debug creative issues before those have an impact on campaign delivery.
• Monitor actively programmatic campaigns daily, flag impression and performance discrepancies with buyers and escalate more complex issues with internal tech teams when necessary.
• Provide best in class service to clients by fully understanding FreeWheel’s adserving technology and its media products.
• Interact with all relevant FW teams to guarantee supply volumes are secure and steady within the adserving platform.
• Analyse RTB bidding behaviours to suggest accurate pricing recommendations for clients and achieve best campaign results.
• Collaborate and/or coordinate clients meetings/calls, build strong connections with buyers in Germany, upsell and promote FW products when possible.
• Participate in international team meetings/calls, document technical learnings and share knowledge with your peers across all European Freewheel offices.
• Coordinate and oversee day-to-day tasks of one junior team member.
• Provide technical support and help setting out daily/weekly priorities to ensure tasks are managed in a timely manner.

About You:

• 4 to 5 years of experience in account management/trafficking/adops experience in the programmatic industry.
• Experience working for a trading desk, agency or publisher.
• Proficient in German and English, with the ability to communicate with clients in a clear and professional manner.
• Robust knowledge in Programmatic either Buy side or Sell side.
• True technical skills, debugging creative tags, ability to read programmatic Ad requests.
• Committed to go the extra mile to achieve best results for FreeWheel clients.
• Be proactive and foresee problems before they turn into issues.
• Capable of managing daily workload efficiently based on team’s priorities and goals.
• Ability to learn fast in an always changing tech environment.
• Bonus: Strong analytical skills, confident working with large data sets, building campaign dashboards and reports with Excel and Power BI tools will be considered.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what’s right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the compensation and benefits summary on our careers site for more details.

Education: Bachelor’s Degree. While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience: 5-7 Years