At a Glance
- Tasks: Support customers in achieving their goals on the Buyer Cloud platform and optimise their campaigns.
- Company: Join FreeWheel, a Comcast Company, and be part of an innovative team.
- Benefits: Competitive salary, diverse workplace, and opportunities for professional growth.
- Other info: Dynamic role with a focus on collaboration and customer satisfaction.
- Why this job: Make a real impact by helping clients succeed with cutting-edge programmatic technology.
- Qualifications: 4+ years in ad operations, strong communication skills, and a passion for tech.
The predicted salary is between 60000 - 80000 £ per year.
You will work with our customers to ensure they achieve their business objectives on the Buyer Cloud platform. You'll be the day‑to‑day contact for existing customers and maintain a strong relationship on all things commercial and strategic, providing tactical guidance on campaign set up, optimization, inventory curation and best practices for running self‑service media campaigns. You will manage a book of accounts and own optimization, adoption, education and satisfaction efforts while collaborating with internal teams to provide market feedback.
This opportunity is at FreeWheel, a Comcast Company, and will be dedicated to FreeWheel Buyer Cloud, our Demand Side Platform (DSP) programmatic offering. The Account Management team serves as the primary point of contact for self‑serve buyers on the Buyer Cloud platform.
What You'll Be Doing
- Be the primary day‑to‑day contact for our buy‑side customers
- Train customers on new and existing platform features and guide conversations around upsells
- Consult customers on best practices for running their self‑service campaigns using programmatic knowledge
- Make proactive recommendations of feature usage and optimizations to help customers scale on the platform
- Liaise with cross‑functional Buyer Cloud teams to ensure sustained value and delivery against customer goals
- Assist in triaging and troubleshooting issues alongside support
Who You Are
- 4+ years of experience in ad operations or trading at an agency and managing media and/or tech accounts such as publishers and data providers
- Ability to learn and teach technical concepts to both technical and non‑technical contacts
- Strong organizational, presentation and communication skills
- Experience working with cross‑functional teams
- Dependable and accountable
Education
- Bachelor’s Degree. While possessing the stated degree is preferred, Comcast may consider applicants who have a combination of coursework and experience or extensive related professional experience.
Relevant Work Experience
- 2–5 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Account Manager - FreeWheel Buyer Cloud employer: Comcast
Comcast is an exceptional employer that fosters a collaborative and innovative work culture, where Finance professionals can thrive and make a meaningful impact. With a strong emphasis on employee growth, the company offers ample opportunities for professional development and advancement, all within a dynamic environment that values teamwork and effective decision-making. Located in a vibrant area, employees benefit from a supportive atmosphere that encourages creativity and process improvement.
