Lead Solution Engineer - UK Enterprise account

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.

Job Summary

Responsible for providing subject matter expertise on the design and implementation of complex ad-serving platforms that enable customers to stream, track, and monetize their content online including new customer deployments, expansion projects, and internal initiatives. Works as a collaborative member of the sales team to market and sell the Company’s product lines. Provides insight to customers on current network solutions and configuration design. Works closely with sales executives on presentations and the technical design of new sales. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise.

Core Responsibilities:

• Lead a group of 2-3 Solution Engineers - acting as team representative to execute portfolio implementations, delegating tasks to individuals for the Enterprise Account POD stretching across the UK and two other European regions.
• Serve as primary technical client account POC and work in tandem with Revenue, Product Solutions, Product Management, and Product Commercialization teams to support the implementation and scaling of new or existing products.
• Educate other Solution Engineers within the Enterprise Account POD on best practices of use case and requirements gathering, solution design, implementation process and documentation, to ensure integrations meet success criteria and mitigate deployment risk with cross-functional testing.
• Oversee and recommend changes in operational strategies, policies, and procedures to improve efficiency (Peer review, Process improvement and operational governance).
• Own one or more initiatives, working across the International and/or global organizations.
• Act as a team escalation point for non-managerial issues.
• Assist Client Solution management team in talent acquisition and interview process.
• Develop talents within the Client Solution team through training, coaching and mentoring.
• Assist your manager with feedback about the Solution Engineers working within your POD during performance measurement process.
• Consult clients and partners on viable opportunities in alignment with their current technology architecture.
• Assist the Client Success and Commercial teams in the preparation and execution of materials for client renewal opportunities, product upsells, business reviews, account plans and presales process.
• Provide trusted expertise and feedback within internal projects to improve product usage or customer service.
• Provide timely, technical support and problem resolution for escalated field service questions from Services team.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what’s right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Education

Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years