At a Glance
- Tasks: Support customers by troubleshooting and resolving technical issues while enhancing service quality.
- Company: Join Comcast, a Fortune 50 leader in media and technology innovation.
- Benefits: Enjoy competitive pay, comprehensive benefits, and opportunities for professional growth.
- Other info: Dynamic team environment with mentorship and career advancement opportunities.
- Why this job: Make a real impact by helping customers succeed with cutting-edge technology.
- Qualifications: Experience in software development, strong problem-solving skills, and excellent communication.
The predicted salary is between 56700 - 69300 £ per year.
At CTS, there are significant opportunities to develop your skills, broaden your technical expertise and grow your career.
Dedicated Support Engineers play a critical role in customer success, acting as trusted technical advisors who help customers overcome challenges, maximise the value of our platforms and ensure a consistently high-quality service experience.,
- Apply deep knowledge of CTS services and customer integrations to investigate, troubleshoot and resolve complex or high-priority incidents, coordinating escalations and customer communications as required.
- Identify valuable technical insights from support cases and contribute to the continuous improvement of team documentation, knowledge bases and operational processes.
- Highlight recurring customer issues, product gaps and service deficiencies to Service Delivery, Product Management and Engineering teams to drive product and platform improvements.
- Lead and support operational readiness activities for new customer onboarding, product launches, platform enhancements and custom customer integrations, ensuring monitoring, alerting, documentation, support procedures, maintenance requirements and team readiness are established prior to production deployment and successful transition into operational support.
- Develop and maintain automation, utility and monitoring solutions using technologies such as Python, AWS, Datadog and Splunk.
- Participate in a 24×7 on‑call rota and respond effectively to critical customer incidents.
- Troubleshoot and resolve all but the most complex technical issues with minimal supervision.
Lead technical outage bridges, coordinate cross-functional resources, and drive escalated customer issues through to resolution by partnering with Product Engineering, Professional Services, Service Delivery and other internal teams.
- Act as the customer advocate throughout the escalation process, ensuring appropriate ownership, prioritisation and follow‑through while providing timely updates and driving issues to a successful resolution.
- Act as a trusted operational representative during customer meetings, service reviews and incident discussions, providing clear and confident updates on active issues, root cause investigations, service performance and remediation plans while building trust in CTS's support and operational capabilities.
- Monitor, analyse and report on operational performance, identifying trends, risks and opportunities for improvement through data‑driven insights.
- Serve as a technical contributor to cross‑functional projects and initiatives, ensuring successful delivery and execution.
- Provide technical input into the design and evolution of new products, platforms and architectural changes.
- Analyse issues relating to system design, configuration, data flow and data integrity across complex, multi‑product environments.
- Plan, execute and validate routine maintenance activities to minimise customer impact and ensure service stability.
- Identify opportunities to improve service reliability, operational efficiency and supportability through automation, process improvement and proactive problem management.
- Mentor and support less experienced team members through knowledge sharing, coaching and technical guidance.
- Maintain professional development through ongoing training and relevant industry certifications.
- Exercise sound judgement and make informed decisions independently on matters of operational and technical significance.
Professional coding experience with Python or a similar programming language, with the ability to develop automation, tooling and operational solutions.
- Experience using Git and modern source control practices such as Gitflow.
- Strong troubleshooting, analytical and problem‑solving skills.
- Excellent written and verbal communication skills.
- Proven commitment to delivering outstanding customer experiences.
- Ability to communicate technical issues clearly and confidently to both technical and non‑technical audiences.
- Willingness to participate in a 24×7 on‑call support rotation.
Desirable Skills & Experience
- Experience deploying, configuring and supporting workloads within Amazon Web Services (AWS), including S3, Lambda and Dynamo DB.
- Familiarity with containerisation technologies such as Docker.
- Experience with observability and monitoring platforms such as Datadog and Splunk.
- Experience working within Saa S, cloud‑native or large‑scale distributed environments., Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience 5-7 Years
Comcast brings together the best in media and technology.
We drive innovation to create the world's best entertainment and online experiences.
As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines.
We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting‑edge products and services to life for millions of customers every day.
If you share in our passion for teamwork, our vision to revolutionise industries and our goal to lead the future in media and technology, we want you to fast‑forward your career at Comcast.
- Base pay and Total Rewards
- Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.
Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non‑sales positions are eligible for a Bonus.
- Additionally, Comcast provides best-in‑class Benefits to eligible employees.
- We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.
- That's why we provide an array of options, expert guidance and always‑on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life.
- Please visit the compensation and benefits summary ( on our careers site for more details.
Dedicated Support Engineer - Comcast Technology Solutions in City of Westminster employer: Comcast Corporation
At FreeWheel, a Comcast company, we pride ourselves on fostering a dynamic work culture that champions innovation and collaboration. As a Global Financial Operations & Compliance Leader, you will not only drive financial strategy but also benefit from our commitment to employee growth through continuous learning opportunities and a supportive environment. Located in a vibrant area, our team enjoys a balance of professional development and personal well-being, making FreeWheel an exceptional place to advance your career while contributing to meaningful financial governance.
StudySmarter Expert Advice🤫
We think this is how you could land Dedicated Support Engineer - Comcast Technology Solutions in City of Westminster
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Comcast Corporation or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Comcast Corporation.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Comcast Corporation.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Comcast Corporation that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Dedicated Support Engineer - Comcast Technology Solutions in City of Westminster
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Comcast Corporation.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Comcast Corporation and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Comcast Corporation
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Comcast Corporation uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
