At a Glance
- Tasks: Join our Planning Team to schedule and manage job orders efficiently.
- Company: CFM, a leading NI Facilities management company with a strong workforce.
- Benefits: Enjoy competitive salary, health support, and employee discounts.
- Other info: Opportunities for ongoing training and clear career progression.
- Why this job: Be part of a fast-paced environment and make a real impact on customer service.
- Qualifications: IT literate with scheduling experience and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Castledawson, Deerpark Road
Hours of Work: 8am-5pm, Monday-Friday
We are seeking a talented individual to join our Planning Team.
About us: CFM are a leading NI Facilities management company delivering total integrated building service solutions throughout the public and private sector. The business has grown rapidly over the last 5 years and currently has a 350 strong all trade workforce.
Your new opportunity: This role operates within a fast-paced environment and is responsible for the planning and scheduling of job orders, ensuring efficiency and cost-effectiveness whilst providing a first-class service to our customers. This role will require teamwork and liaise closely with all stakeholders in the business and assist daily in managing targets and workflows effectively.
Key Responsibilities:
- Be the initial point of contact for tenants for urgent, routine and adaption works
- Scheduling customer appointments and creating events
- Notifying customers on planned arrival of workers
- Assigning jobs to relevant trade/department within the required job category via computer communication whilst considering cost, customer service and resource availability
- Raising survey events on new COTs, Adaptions and Response jobs
- Monitoring progress of all jobs to ensure all scheduled works are completed and PDAs completed correctly
- Liaise with administration team, supervisor and management to answer queries and review works in progress
- Liaise daily with client district maintenance officers/administrators
- Monitoring of required completion dates, ensuring they are met, or extension requested where required
- Dealing with queries and complaint resolution
- Maintaining standards and processes to reach KPI targets
- Support other planning areas when required as part of a cross-functional team environment
- Review KPI prior to monthly meeting and prepare any documents needed for any possible challenges
- Prioritise customer orders by due date to support the company in meeting target deadline KPI
- Escalate issues promptly to management and help resolve problems in a timely fashion
Our requirements:
Essential:
- IT literate, proficient in Microsoft Office
- Previous experience of scheduling/logistics
- Experience in customer service and customer excellence
Preferred:
- Experience operating within a fast-paced construction industry with a focus toward housing maintenance
- A Degree / HND in a related discipline
Competencies:
- Excellent communication skills with the ability to manage client relationships
- Strong planning and organisation skills
- Ability to work on own initiative and as part of a cross-functional team
- Ability to work accurately under pressure and meet deadlines & targets
- Good understanding of operating costs and productivity levels
- Knowledge of construction and the skills of the team members
- Good customer service/customer care skills
- The ability to deal with the unexpected and good problem-solving skills
Benefits:
- Competitive salary
- Life assurance for added peace of mind
- Health and wellbeing support, including an Employee Assistance Programme
- Healthcare Cash Plan - helping with the cost of dental, optical, physio and other everyday healthcare expenses
- Employee retail discounts with a wide range of national brands
- Ongoing training, learning and development opportunities
- Clear career progression and internal promotion opportunities
Planner in Castledawson employer: Combined Facilities Management
CFM is an exceptional employer located in Castledawson, offering a dynamic work environment where teamwork and collaboration are at the forefront. With a strong focus on employee growth, CFM provides ongoing training and clear career progression opportunities, alongside competitive benefits such as health and wellbeing support and retail discounts. Join a rapidly growing company that values its workforce and is committed to delivering first-class service in the facilities management sector.
Contact Details:
Combined Facilities Management Recruitment Team
