At a Glance
- Tasks: Support and improve ICT infrastructure, cloud services, and end-user technologies.
- Company: Join a forward-thinking organisation focused on digital transformation.
- Benefits: Competitive salary, health support, life assurance, and employee discounts.
- Other info: Great opportunities for training, career progression, and personal development.
- Why this job: Make a real impact by ensuring secure and reliable IT services.
- Qualifications: Experience in technical support and strong knowledge of Microsoft 365 and Azure.
The predicted salary is between 50310 - 61490 £ per year.
The Technical Services Engineer is responsible for maintaining, supporting, and improving the organisation's ICT infrastructure, cloud services, business applications, and end-user technologies. The role focuses on ensuring secure, reliable, and high-performing IT services while supporting digital transformation and continuous improvement initiatives.
Key Responsibilities
- Provide 2nd/3rd line support across infrastructure, applications, networks, and end-user devices.
- Administer and support Microsoft 365, Entra ID, SharePoint, Teams, Intune, Windows Server, and Hyper-V environments.
- Manage and maintain network infrastructure, including switching, VPNs, firewalls, and Wi-Fi services.
- Monitor system performance, security, backups, patching, and availability to ensure service continuity.
- Act as technical lead for business-critical systems, managing configurations, upgrades, integrations, and user support.
- Deliver ICT projects, including requirements gathering, testing, implementation, and post-deployment support.
- Support cybersecurity initiatives, vulnerability management, access controls, and compliance activities.
- Work with external vendors and managed service providers to resolve incidents and deliver technology improvements.
- Develop technical documentation, system procedures, and knowledge resources.
- Deliver training and support user adoption of digital systems and platforms.
Essential Skills & Experience
- Experience in an Infrastructure Engineer, Systems Administrator, Technical Support Engineer, or similar role.
- Strong knowledge of the Microsoft 365 platform, Windows Server, Active Directory/Entra ID, Hyper-V, and endpoint management.
- Demonstrable experience driving the adoption of AI technologies while managing associated security, privacy, compliance, and operational risks.
- Experience supporting networks, VPNs, firewalls, and cloud-based services.
- Familiarity with ITIL-based service management and ITSM platforms.
- Strong troubleshooting, analytical, and problem-solving skills.
- Required Experience with Microsoft Azure services.
- Experience with Microsoft Power Platform (Power Automate, Power Apps, Power BI).
- Knowledge of cyber security frameworks and best practices.
- Experience supporting VOIP/Unified Communications platforms.
- Experience with API integrations and data workflows.
- Exposure to ISO27001, Cyber Essentials Plus.
- Experience managing third-party vendors and managed service providers.
Key Competencies
- Technical and analytical mindset.
- Continuous improvement focus.
- Strong customer service and communication skills.
- Ability to manage multiple priorities and projects.
- Commitment to delivering secure, reliable, and high-quality ICT services.
Benefits
- Competitive salary
- Life assurance for added peace of mind
- Health and wellbeing support, including an Employee Assistance Programme
- Healthcare Cash Plan- helping with the cost of dental, optical, physio and other everyday healthcare expenses
- Employee retail discounts with a wide range of national brands
- Ongoing training, learning and development opportunities
- Clear career progression and internal promotion opportunities
Technical Services Engineer employer: Combined Facilities Management Ltd
CFM is an exceptional employer, renowned for its commitment to employee development and a collaborative work culture in the heart of Northern Ireland's construction sector. With a focus on health, safety, quality, and environmental standards, employees benefit from ongoing training, clear career progression, and a supportive environment that values innovation and reliability. The comprehensive benefits package, including health and wellbeing support, life assurance, and retail discounts, further enhances the rewarding experience of working at CFM.
Contact Details:
Combined Facilities Management Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Services Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Combined Facilities Management Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Combined Facilities Management Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Combined Facilities Management Ltd!
✨Direct Apply to Combined Facilities Management Ltd
Let's not forget to apply directly through the Combined Facilities Management Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Services Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Combined Facilities Management Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Combined Facilities Management Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Combined Facilities Management Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
