At a Glance
- Tasks: Plan and schedule job orders while ensuring top-notch customer service.
- Company: Join CFM, a leading facilities management company in Northern Ireland with a dynamic workforce.
- Benefits: Enjoy a fast-paced work environment with opportunities for teamwork and professional growth.
- Other info: Ideal for those looking to thrive in a cross-functional team and tackle challenges head-on.
- Why this job: Be part of a growing company that values efficiency, customer satisfaction, and teamwork.
- Qualifications: IT literate with scheduling experience; customer service skills are essential.
The predicted salary is between 28800 - 43200 £ per year.
About us: CFM are a leading NI Facilities management company delivering total integrated building service solutions throughout the public and private sector. The business has grown rapidly over the last 5 years and currently has a 350 strong all trade workforce, Your new opportunity: This role operates within a fast-paced environment and is responsible for the planning and scheduling of job orders, ensuring efficiency and cost-effectiveness whilst providing a first-class service to our customers. This role will require teamwork and liaise closely with all stakeholders in the business and assist daily in managing targets and workflows effectively Key Responsibilities: Be the initial point of contact for tenants for urgent, routine and adaption works Scheduling customer appointments and creating events Notifying customers on planned arrival of workers Assigning jobs to relevant trade/department within the required job category via computer communication whilst considering cost, customer service and resource availability Raising survey events on new COTs, Adaptions and Response jobs Monitoring progress of all jobs to ensure all scheduled works are completed and PDAs completed correctly Liaise with administration team, supervisor and management to answer queries and review works in progress. Liaise daily with client district maintenance officers/administrators Monitoring of required completion dates, ensuring they are meet, or extension requested were required Dealing with queries and complaint resolution Maintaining standards and processes to reach KPI targets. Support other planning areas when required as part of a cross-functional team environment Review KPI prior to monthly meeting and prepare any documents needed for any possible challenges. Prioritise customer orders by due date to support the company in meeting target deadline KPI Escalate issues promptly to management and help resolve problems in a timely fashion Our requirements: Essential IT literate, proficient in Microsoft Office Previous experience of scheduling/ logistics Experience in customer service and customer excellence Preferred Experience operating within a face paced construction industry with a focus toward housing maintenance A Degree / HND in a related discipline Competencies Excellent communication skills with the ability to manage client relationships Strong planning and organisation skills. Ability to work on own initiative and as part of a cross functional team Ability to work accurately under pressure and meet deadlines & targets Good understanding of operating costs and productivity levels Knowledge of construction and the skills off the team members. Good customer service/customer care skills The ability to deal with the unexpected and good problem-solving skills Skills: Planning & Organising Excellent customer service Scheduling experience ADZN1_NI41bf1e1f-b16b-4260-a40a-17c77a06fd15
Planner in Newtownabbey employer: Combined Facilities Management Ltd
CFM is an exceptional employer, renowned for its commitment to employee development and a collaborative work culture in the heart of Northern Ireland's construction sector. With a focus on health, safety, quality, and environmental standards, employees benefit from ongoing training, clear career progression, and a supportive environment that values innovation and reliability. The comprehensive benefits package, including health and wellbeing support, life assurance, and retail discounts, further enhances the rewarding experience of working at CFM.
Contact Details:
Combined Facilities Management Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Planner in Newtownabbey
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Combined Facilities Management Ltd, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Planner at Combined Facilities Management Ltd.
We think you need these skills to ace Planner in Newtownabbey
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Combined Facilities Management Ltd
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
