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- Tasks: Plan and schedule job orders in a fast-paced environment, ensuring efficiency and top-notch service.
- Company: Leading NI Facilities management company with a rapidly growing workforce.
- Benefits: Competitive salary, dynamic work culture, and opportunities for career advancement.
- Other info: Collaborative environment with excellent growth potential and cross-functional teamwork.
- Why this job: Join a vibrant team and make a real difference in customer service and project delivery.
- Qualifications: Experience in scheduling/logistics and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
About us: CFM are a leading NI Facilities management company delivering total integrated building service solutions throughout the public and private sector. The business has grown rapidly over the last 5 years and currently has a 350 strong all trade workforce.
Your new opportunity: This role operates within a fast-paced environment and is responsible for the planning and scheduling of job orders, ensuring efficiency and cost-effectiveness whilst providing a first-class service to our customers. This role will require teamwork and liaise closely with all stakeholders in the business and assist daily in managing targets and workflows effectively.
Key Responsibilities:- Be the initial point of contact for tenants for urgent, routine and adaption works.
- Scheduling customer appointments and creating events.
- Notifying customers on planned arrival of workers.
- Assigning jobs to relevant trade/department within the required job category via computer communication whilst considering cost, customer service and resource availability.
- Raising survey events on new COTs, Adaptions and Response jobs.
- Monitoring progress of all jobs to ensure all scheduled works are completed and PDAs completed correctly.
- Liaise with administration team, supervisor and management to answer queries and review works in progress.
- Liaise daily with client district maintenance officers/administrators.
- Monitoring of required completion dates, ensuring they are met, or extension requested where required.
- Dealing with queries and complaint resolution.
- Maintaining standards and processes to reach KPI targets.
- Support other planning areas when required as part of a cross-functional team environment.
- Review KPI prior to monthly meeting and prepare any documents needed for any possible challenges.
- Prioritise customer orders by due date to support the company in meeting target deadline KPI.
- Escalate issues promptly to management and help resolve problems in a timely fashion.
- Essential IT literate, proficient in Microsoft Office.
- Previous experience of scheduling/logistics.
- Experience in customer service and customer excellence.
- Preferred Experience operating within a fast-paced construction industry with a focus toward housing maintenance.
- A Degree / HND in a related discipline.
- Excellent communication skills with the ability to manage client relationships.
- Strong planning and organisation skills.
- Ability to work on own initiative and as part of a cross-functional team.
- Ability to work accurately under pressure and meet deadlines.
Planner TLNT1_NI in Newtownabbey employer: Combined Facilities Management Ltd
Contact Detail:
Combined Facilities Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planner TLNT1_NI in Newtownabbey
✨Tip Number 1
Get to know the company inside out! Research CFM's values, recent projects, and their approach to customer service. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at CFM. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to planning and scheduling. Think about how you can demonstrate your organisational skills and ability to work under pressure. We want to see you shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the CFM team. Good luck!
We think you need these skills to ace Planner TLNT1_NI in Newtownabbey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Planner role. Highlight your previous scheduling or logistics experience, and don’t forget to mention any customer service achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this fast-paced environment. Mention how your planning and organisation skills can help us meet our targets and keep our customers happy.
Showcase Your IT Skills: Since being IT literate is essential, make sure to list your proficiency in Microsoft Office clearly. If you have experience with any scheduling software, definitely include that too!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Combined Facilities Management Ltd
✨Know Your Stuff
Make sure you understand the role of a Planner in facilities management. Brush up on scheduling, logistics, and customer service principles. Familiarise yourself with CFM's services and how they operate to show that you're genuinely interested.
✨Showcase Your Communication Skills
Since this role involves liaising with various stakeholders, be prepared to demonstrate your communication skills. Think of examples where you've effectively managed client relationships or resolved complaints. This will highlight your ability to work well under pressure.
✨Be Ready for Scenario Questions
Expect questions about how you'd handle specific situations, like prioritising urgent job orders or dealing with a dissatisfied customer. Prepare some scenarios from your past experience that showcase your problem-solving skills and ability to meet deadlines.
✨Highlight Teamwork Experience
This role requires working closely with a cross-functional team. Be ready to discuss times when you've collaborated with others to achieve a common goal. Emphasise your ability to support colleagues and contribute to a positive team environment.