M&E Contracts Manager in Newtownabbey

Job description This is a permanent full-time, Northern Ireland based role with occasional travel to other CFM/ client sites. On offer is a competitive salary in line with experience, van, fuel card and benefits package, including Healthcare Cash Plan, Life Assurance, Family Friendly policies, \"Perks which offers exclusive member discounts, great deals and cashback on shopping, travel restaurants and much more! About the Role: The Contracts Manager will support the M&E Operations Manager in the service & delivery of maintenance & improvement contracts for the relevant area. They will have oversight & support the management of Sub-Contractors, Direct Labour, Stores, & Supply Chain Partners. Key component of role is the management and coordination of the self deliver MTC works. Success in the role is to deliver all contract Response and Servicing works in line with client KPI requirement and internal targets while ensuring staff understand their roles while providing adequate resources, organizing the work & closely monitoring to ensure works are being completed safely, on time, to specification, and within cost. Managing the CFM and Client relationship is very important to the role, ensuring transparency and good channels of communication exist and are maintained. What we offer: We are a multi-award-winning company with a very exciting 10-year vision and at the heart of this vision is our People and our desire to create a positive impact in all that we do. As a business we are committed to encourage and inspire in all that we do, motivating our teams to reach their full potential through a collaborative approach focused on building the skills needed for the future. Key Responsibilities: To assist in the management of KPIs for contracts set by our clients. Attend Huddles and utilize dashboards to assist in contract delivery. Drive H&S Compliance in all work practices. Monitor this through H&S Inspections carried out on site visits. Deliver required H&S review targets internally and externally. Assist the team (inclusive of Supply chain) to fully comply with all work processes using the IT systems and PDAs in place to manage the high volumes of work & ensure strong compliance across all workstreams. Have a overview of the work with the supply chain/ CFM Teams, advising and coaching staff to ensure CFM operates as efficiently as possible with each contractor/ trade maximizing productivity. Assist with performance management of supply chain, ensuring supply chain delivery mirrors CFMs. including compliance, quality, certification, and adherence to agreed schedules. Liaise with Client and assist with service delivery matters, responding to queries, complaints, and assisting with PLIC claims for Contracts within the M&E department. Liaise with Tenants regarding project commencement dates, access arrangements and general queries around works being carried out by CFM. Assist in resolving any Tenant Complaints Liaise with the Stores Personnel to ensure all Materials are available to keep work streams operating according to the Planned Schedules. Ensure communication of any materials shortages is highlighted promptly & communication with clients is clear and timely to manage expectations. Assist with and champion Continuous Improvement and LEAN initiatives within the department by identifying more efficient ways of doing things. Act as deputy for M&E Operations Manager as required for general duties during absence, including the attendance of key meetings, client point of contacts and assist team members with their duties when necessary to maintain service delivery. Attend client meetings representing CFM in the best possible light. To perform the job in accordance with the companys policies and procedures. Liaise daily and as required with M&E Manager, Administration, Planning and QSs on updates and ongoing works Managing and develop sub-contractor relations and performance ensuring excellent service delivery of the contract is being achieved Providing support, guidance and training to direct labour & sub-contractor staff ensuring operatives clearly understand their roles, contract compliance and achieve high levels of satisfaction Carry out thorough Pre & Post Inspection Surveys ensuring the information added to the job details is adequate with an accurate list of details relating to materials & works to be carried out so that the job can be planned properly and carried out efficiently & profitably Central field operations point of contact for Senior management and administration personnel for all work relating to the relevant Radius contracts Ensuring authorisation is sought on all variations and appropriate sign off is achieved Carryout quality site inspections while operatives are on site ensuring quality control of work and again at post inspection prior to completion being notified to client Assist in the induction of all new staff ensuring they receive adequate training and advice on job role and company processes, prior to them commencing work Responsible for oversight of all jobs progress ensuring completions are achieved and where this isnt possible EOTs are requested from client To perform any other duties as may be reasonably required. Our Requirements: Essential Criteria Experienced in Facilities Management Industry Good written & verbal communication skills A valid UK Drivers Licence Desirable Criteria CSR Supervisor Card or NVQ equivalent Previous experience in a Leadership Role IT Skills & knowledge of Microsoft applications (Outlook, Word, Excel,) Previous experience in working on Housing Associations contracts Previous Experience working on heating maintenance contracts Knowledge of M&E Specialist systems. Competencies Be personally organised at all times Good communication & interpersonal skills Be able to foster a team ethic with colleagues Ability to focus & remain calm under pressure Ability to keep track of multiple tasks or projects & manage their own time effectively Ability to problem solve and make quick decisions regarding H&S, executing work & disciplinary issues. Ability to think outside the box regarding improvements to efficiencies Skills: Mechanical41bf1e1f-b16b-4260-a40a-17c77a06fd15