At a Glance
- Tasks: Join our Planning Team to schedule and manage job orders efficiently.
- Company: CFM, a leading NI Facilities management company with rapid growth.
- Benefits: Competitive salary, supportive team environment, and career development opportunities.
- Other info: Dynamic workplace with opportunities for cross-functional teamwork and problem-solving.
- Why this job: Make a real impact in a fast-paced role while enhancing customer service.
- Qualifications: IT literate, experience in scheduling/logistics, and strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Location: Castledawson, Deerpark Road
Hours of Work: 8am-5pm, Monday-Friday
We are seeking a talented individual to join our Planning Team.
About us: CFM are a leading NI Facilities management company delivering total integrated building service solutions throughout the public and private sector. The business has grown rapidly over the last 5 years and currently has a 350 strong all trade workforce.
Your new opportunity: This role operates within a fast-paced environment and is responsible for the planning and scheduling of job orders, ensuring efficiency and cost-effectiveness whilst providing a first-class service to our customers. This role will require teamwork and liaise closely with all stakeholders in the business and assist daily in managing targets and workflows effectively.
Key Responsibilities:
- Be the initial point of contact for tenants for urgent, routine and adaption works
- Scheduling customer appointments and creating events
- Notifying customers on planned arrival of workers
- Assigning jobs to relevant trade/department within the required job category via computer communication whilst considering cost, customer service and resource availability
- Raising survey events on new COTs, Adaptions and Response jobs
- Monitoring progress of all jobs to ensure all scheduled works are completed and PDAs completed correctly
- Liaise with administration team, supervisor and management to answer queries and review works in progress
- Liaise daily with client district maintenance officers/administrators
- Monitoring of required completion dates, ensuring they are met, or extension requested where required
- Dealing with queries and complaint resolution
- Maintaining standards and processes to reach KPI targets
- Support other planning areas when required as part of a cross-functional team environment
- Review KPI prior to monthly meeting and prepare any documents needed for any possible challenges
- Prioritise customer orders by due date to support the company in meeting target deadline KPI
- Escalate issues promptly to management and help resolve problems in a timely fashion
Our requirements:
- Essential IT literate, proficient in Microsoft Office
- Previous experience of scheduling/logistics
- Experience in customer service and customer excellence
- Preferred Experience operating within a fast-paced construction industry with a focus toward housing maintenance
- A Degree / HND in a related discipline
Competencies:
- Excellent communication skills with the ability to manage client relationships
- Strong planning and organisation skills
- Ability to work on own initiative and as part of a cross-functional team
- Ability to work accurately under pressure and meet deadlines & targets
- Good understanding of operating costs and productivity levels
- Knowledge of construction and the skills of the team members
- Good customer service/customer care skills
- The ability to deal with the unexpected and good problem-solving skills
Skills:
- Excel
- Call handling
- Planning & Organising
Planner TLNT1_NI in Magherafelt employer: Combined Facilities Management Ltd
CFM is an exceptional employer located in Castledawson, offering a dynamic work environment where teamwork and collaboration are at the forefront. With a strong focus on employee growth and development, CFM provides comprehensive training opportunities and encourages innovation within its rapidly expanding workforce. The company values its employees by fostering a supportive culture that prioritises customer service excellence and operational efficiency, making it an ideal place for those seeking meaningful and rewarding careers in facilities management.
Contact Details:
Combined Facilities Management Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Planner TLNT1_NI in Magherafelt
✨Tip Number 1
Get to know the company inside out! Research CFM and understand their values, services, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their Planning Team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at CFM. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to planning and scheduling. Think about how your previous experience aligns with the responsibilities listed in the job description. We want to see how you can bring value to the team!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Planner TLNT1_NI in Magherafelt
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Planner role. Highlight your scheduling experience and customer service skills, as these are key for us at CFM. Use specific examples that showcase how you've managed workflows and met targets in previous jobs.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about planning and how you can contribute to our team. Mention any relevant experience in the construction industry and your ability to work under pressure.
Showcase Your IT Skills:Since we're looking for someone who's IT literate, make sure to mention your proficiency in Microsoft Office, especially Excel. If you've used any scheduling software or tools, give us the details – we love to see tech-savvy candidates!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Combined Facilities Management Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Planner role and its responsibilities. Familiarise yourself with the key tasks like scheduling, liaising with stakeholders, and managing workflows. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with clients, be prepared to discuss your previous customer service experiences. Think of specific examples where you resolved issues or improved client satisfaction. This will demonstrate your ability to handle queries and complaints effectively.
✨Demonstrate Your Planning Prowess
Highlight your organisational skills by discussing how you've successfully managed schedules or logistics in past roles. Be ready to share examples of how you prioritised tasks and met deadlines, especially in fast-paced environments. This will show that you can thrive under pressure.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
