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- Tasks: Join our Planning Team to schedule and manage job orders efficiently.
- Company: CFM, a leading NI Facilities management company with a dynamic workforce.
- Benefits: Competitive salary, supportive team environment, and opportunities for career growth.
- Why this job: Make a real impact by ensuring top-notch service and efficiency in a fast-paced setting.
- Qualifications: Experience in scheduling/logistics and strong customer service skills required.
- Other info: Collaborative culture with a focus on meeting targets and resolving challenges.
The predicted salary is between 28800 - 43200 £ per year.
Location: Castledawson, Deerpark Road
Hours of Work: 8am-5pm, Monday-Friday
We are seeking a talented individual to join our Planning Team.
About us: CFM are a leading NI Facilities management company delivering total integrated building service solutions throughout the public and private sector. The business has grown rapidly over the last 5 years and currently has a 350 strong all trade workforce.
Your new opportunity: This role operates within a fast-paced environment and is responsible for the planning and scheduling of job orders, ensuring efficiency and cost-effectiveness whilst providing a first-class service to our customers. This role will require teamwork and liaise closely with all stakeholders in the business and assist daily in managing targets and workflows effectively.
Key Responsibilities:
- Be the initial point of contact for tenants for urgent, routine and adaption works
- Scheduling customer appointments and creating events
- Notifying customers on planned arrival of workers
- Assigning jobs to relevant trade/department within the required job category via computer communication whilst considering cost, customer service and resource availability
- Raising survey events on new COTs, Adaptions and Response jobs
- Monitoring progress of all jobs to ensure all scheduled works are completed and PDAs completed correctly
- Liaise with administration team, supervisor and management to answer queries and review works in progress
- Liaise daily with client district maintenance officers/administrators
- Monitoring of required completion dates, ensuring they are met, or extension requested where required
- Dealing with queries and complaint resolution
- Maintaining standards and processes to reach KPI targets
- Support other planning areas when required as part of a cross-functional team environment
- Review KPI prior to monthly meeting and prepare any documents needed for any possible challenges
- Prioritise customer orders by due date to support the company in meeting target deadline KPI
- Escalate issues promptly to management and help resolve problems in a timely fashion
Our requirements:
- Essential IT literate, proficient in Microsoft Office
- Previous experience of scheduling/logistics
- Experience in customer service and customer excellence
- Preferred Experience operating within a fast-paced construction industry with a focus toward housing maintenance
- A Degree / HND in a related discipline
Competencies:
- Excellent communication skills with the ability to manage client relationships
- Strong planning and organisation skills
- Ability to work on own initiative and as part of a cross-functional team
- Ability to work accurately under pressure and meet deadlines & targets
- Good understanding of operating costs and productivity levels
- Knowledge of construction and the skills of the team members
- Good customer service/customer care skills
- The ability to deal with the unexpected and good problem-solving skills
Skills:
- Excel
- Call handling
- Planning & Organising
Planner in Magherafelt employer: Combined Facilities Management Ltd
Contact Detail:
Combined Facilities Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planner in Magherafelt
✨Tip Number 1
Get to know the company inside out! Research CFM and understand their values, services, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their Planning Team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at CFM. Plus, it could give you an edge if they put in a good word for you!
✨Tip Number 3
Prepare for the interview by practising common questions related to planning and scheduling. Think about how you can demonstrate your customer service skills and problem-solving abilities. We want to see how you handle pressure and meet deadlines!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance of getting noticed!
We think you need these skills to ace Planner in Magherafelt
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Planner role. Highlight your scheduling experience and customer service skills, as these are key for us at CFM.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Planning Team. Mention specific examples of how you've handled similar responsibilities in the past.
Showcase Your IT Skills: Since we value IT literacy, especially in Microsoft Office, don’t forget to mention any relevant software skills. If you’ve used scheduling tools or logistics software, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Combined Facilities Management Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Planner in a facilities management context. Brush up on your knowledge of scheduling, logistics, and customer service. Familiarise yourself with CFM's operations and how they deliver integrated building services.
✨Showcase Your Communication Skills
Since this role involves liaising with various stakeholders, be prepared to demonstrate your excellent communication skills. Think of examples where you've successfully managed client relationships or resolved complaints, as these will highlight your ability to handle the unexpected.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Prepare to discuss specific situations where you had to think on your feet, especially in a fast-paced environment. This will show that you can maintain efficiency while managing multiple priorities.
✨Highlight Your Teamwork Experience
This role requires working closely with a cross-functional team. Share examples of how you've collaborated with others to achieve common goals. Emphasise your ability to work both independently and as part of a team, showcasing your planning and organisational skills.