At a Glance
- Tasks: Deliver top-notch customer service and manage repair requests efficiently.
- Company: Join a dynamic team focused on customer success in a fast-paced environment.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work culture.
- Other info: Opportunity for growth and learning in a collaborative team setting.
- Why this job: Make a real difference by helping customers and ensuring smooth operations.
- Qualifications: Experience in customer support and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Reporting To: Customer Success Manager
Hours of Work: Mon-Fri 09:00-17:00
Role Overview: Operating within a fast-paced environment, this role is responsible for delivering response maintenance repairs contracts for the Client, ensuring repair requests are carried out efficiently, cost-effectively and seeing the job process through from start to completion whilst delivering a first-class service to our customer. This role will require teamwork, autonomy and for the successful applicant to liaise closely with all stakeholders within the business. The successful applicant will also assist daily in the effective management of targets and workflows and the completion and coding of completed works.
Key Activities / Responsibilities:
- Act as the first point of contact, providing support for all customer queries
- Provide an exceptional level of customer service, communicating to customers in a professional manner
- Responsible for the administration for a specific contract(s)
- Triage/pass all new repair requests and assign to relevant departments, supervisors or subcontractors for action.
- Work as part of a team to prioritise and manage the workload
- Ensure customers are kept up to date, ensuring any issues are escalated to management
- Monitoring of target dates for jobs, tracking updates and job status
- Liaising with internal stakeholders regularly providing accurate and detailed information, preparing reports as and when required
- Job completions and updating and reviewing system/data input
- Inputting codes on completions readying them for invoicing
- Maintaining standards and processes to reach KPI targets
- Attend internal/external meetings as and when required
- To perform the job in accordance with the company’s policies and procedures
- To perform any other duties as may be reasonably required
Education / Experience:
Essential:
- Three years recent experience in a busy office environment
- 1+ years' experience providing customer support
- Minimum of Grade C or above in GCSE or equivalent (English and Maths)
- Data input experience.
- IT literate, proficient in Microsoft Office
Preferred:
- Experience in social housing sector
- Experience and knowledge of Schedule of Rates
Skills/Competencies:
- Demonstrate reliability, flexibility, and adaptability
- Effectively manage time in order to meet deadlines
- Excellent team working skills
- Excellent communication skills with the ability to manage client relationships
- Strong planning and organisation skills
- Ability to work on own initiative and as part of a cross-functional team
- Ability to work accurately under pressure and meet deadlines
Customer Success Administrator TLNT1_NI in Magherafelt employer: Combined Facilities Management Ltd
As a Customer Success Administrator at our company, you will thrive in a dynamic and supportive work environment that prioritises teamwork and professional growth. We offer competitive benefits, a commitment to employee development, and the opportunity to make a meaningful impact by delivering exceptional service to our clients. Join us in a role where your contributions are valued, and enjoy the unique advantage of working in a location that fosters collaboration and innovation.
Contact Details:
Combined Facilities Management Ltd Recruitment Team
