At a Glance
- Tasks: Support customers and manage repair requests in a fast-paced environment.
- Company: Dynamic company focused on delivering exceptional customer service.
- Benefits: Competitive salary, supportive team, and opportunities for growth.
- Other info: Great opportunity for career advancement in a collaborative setting.
- Why this job: Join a team that values your input and helps you develop essential skills.
- Qualifications: Experience in customer support and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Reporting To: Customer Success Manager
Hours of Work: Mon - Fri 09:00 - 17:00
Role Overview: Operating within a fast-paced environment, this role is responsible for delivering response maintenance repairs contracts for the Client, ensuring repair requests are carried out efficiently and cost-effectively, seeing the job process through from start to completion whilst delivering a first-class service to our customer. This role will require teamwork, autonomy, and for the successful applicant to liaise closely with all stakeholders within the business. The successful applicant will also assist daily in the effective management of targets and workflows and the completion and coding of completed works.
Key Activities / Responsibilities:
- Act as the first point of contact, providing support for all customer queries
- Provide an exceptional level of customer service, communicating to customers in a professional manner
- Responsible for the administration for a specific contract(s)
- Triage/pass all new repair requests and assign to relevant departments, supervisors or subcontractors for action
- Work as part of a team to prioritise and manage the workload
- Ensure customers are kept up to date, ensuring any issues are escalated to management
- Monitoring of target dates for jobs, tracking updates and job status
- Liaising with internal stakeholders regularly providing accurate and detailed information, preparing reports as and when required
- Job completions and updating and reviewing system/data input
- Inputting codes on completions readying them for invoicing
- Maintaining standards and processes to reach KPI targets
- Attend internal/external meetings as and when required
- To perform the job in accordance with the company’s policies and procedures
- To perform any other duties as may be reasonably required
Education / Experience:
- Essential:
- Three years recent experience in a busy office environment
- 1+ years' experience providing customer support
- Minimum of Grade C or above in GCSE or equivalent (English and Maths)
- Data input experience
- IT literate, proficient in Microsoft Office
- Preferred:
- Experience in social housing sector
- Experience and knowledge of Schedule of Rates
Skills/Competencies:
- Demonstrate reliability, flexibility, and adaptability
- Effectively manage time in order to meet deadlines
- Excellent team working skills
- Excellent communication skills with the ability to manage client relationships
- Strong planning and organisation skills
- Ability to work on own initiative and as part of a cross-functional team
- Ability to work accurately under pressure and meet deadlines & targets
Customer Success Administrator in Magherafelt employer: Combined Facilities Management Ltd
As a Customer Success Administrator, you will thrive in a dynamic and supportive work environment that prioritises teamwork and professional growth. Our company is dedicated to delivering exceptional customer service while fostering a culture of collaboration and innovation, ensuring that every employee has the opportunity to develop their skills and advance their career. Located in a vibrant area, we offer a range of benefits including flexible working hours, comprehensive training programmes, and a commitment to maintaining a healthy work-life balance.
Contact Details:
Combined Facilities Management Ltd Recruitment Team
