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- Tasks: Plan and schedule job orders in a fast-paced environment, ensuring efficiency and top-notch service.
- Company: Leading NI Facilities management company with a strong workforce and rapid growth.
- Benefits: Competitive salary, dynamic work culture, and opportunities for career advancement.
- Other info: Collaborative environment with opportunities to support cross-functional teams.
- Why this job: Join a vibrant team and make a real difference in customer service and project management.
- Qualifications: Experience in scheduling/logistics and excellent customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
About us: CFM are a leading NI Facilities management company delivering total integrated building service solutions throughout the public and private sector. The business has grown rapidly over the last 5 years and currently has a 350 strong all trade workforce.
Your new opportunity: This role operates within a fast-paced environment and is responsible for the planning and scheduling of job orders, ensuring efficiency and cost-effectiveness whilst providing a first-class service to our customers. This role will require teamwork and liaise closely with all stakeholders in the business and assist daily in managing targets and workflows effectively.
Key Responsibilities:- Be the initial point of contact for tenants for urgent, routine and adaption works.
- Scheduling customer appointments and creating events.
- Notifying customers on planned arrival of workers.
- Assigning jobs to relevant trade/department within the required job category via computer communication whilst considering cost, customer service and resource availability.
- Raising survey events on new COTs, Adaptions and Response jobs.
- Monitoring progress of all jobs to ensure all scheduled works are completed and PDAs completed correctly.
- Liaise with administration team, supervisor and management to answer queries and review works in progress.
- Liaise daily with client district maintenance officers/administrators.
- Monitoring of required completion dates, ensuring they are met, or extension requested where required.
- Dealing with queries and complaint resolution.
- Maintaining standards and processes to reach KPI targets.
- Support other planning areas when required as part of a cross-functional team environment.
- Review KPI prior to monthly meeting and prepare any documents needed for any possible challenges.
- Prioritise customer orders by due date to support the company in meeting target deadline KPI.
- Escalate issues promptly to management and help resolve problems in a timely fashion.
- Essential IT literate, proficient in Microsoft Office.
- Previous experience of scheduling/logistics.
- Experience in customer service and customer excellence.
- Preferred Experience operating within a fast-paced construction industry with a focus toward housing maintenance.
- A Degree / HND in a related discipline.
- Excellent communication skills with the ability to manage client relationships.
- Strong planning and organisation skills.
- Ability to work on own initiative and as part of a cross-functional team.
- Ability to work accurately under pressure and meet deadlines & targets.
- Good understanding of operating costs and productivity levels.
- Knowledge of construction and the skills of the team members.
- Good customer service/customer care skills.
- The ability to deal with the unexpected and good problem-solving skills.
- Planning & Organising.
- Excellent customer service.
- Scheduling experience.
Planner in Derry employer: Combined Facilities Management Ltd
Contact Detail:
Combined Facilities Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planner in Derry
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job opening at CFM or elsewhere.
✨Tip Number 2
Prepare for interviews by researching common questions related to planning and scheduling roles. Think about how your previous experience aligns with the responsibilities listed in the job description, especially around customer service and teamwork.
✨Tip Number 3
Showcase your skills! Bring examples of how you've successfully managed schedules or resolved customer issues in the past. This will help you stand out as someone who can hit the ground running in a fast-paced environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at CFM.
We think you need these skills to ace Planner in Derry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Planner role. Highlight your scheduling experience and customer service skills, as these are key for us at CFM.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for the job. Share specific examples of how you've successfully managed planning and logistics in previous roles.
Showcase Your IT Skills: Since being IT literate is essential, mention your proficiency in Microsoft Office and any other relevant software. We want to see how tech-savvy you are!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us.
How to prepare for a job interview at Combined Facilities Management Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Planner in facilities management. Brush up on your scheduling and logistics skills, and be ready to discuss how you've successfully managed similar tasks in the past.
✨Show Off Your Communication Skills
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with clients or team members to resolve issues or improve processes.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've had to deal with unexpected challenges. Be ready to share how you approached these situations, what solutions you implemented, and the outcomes. This will show your potential employer that you can handle the fast-paced environment.
✨Be Customer-Centric
Highlight your customer service experience during the interview. Discuss how you've prioritised customer needs in previous roles and how you plan to maintain high standards of service in this position. Remember, it's all about providing a first-class service!