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- Tasks: Plan and schedule job orders in a fast-paced environment, ensuring efficiency and top-notch service.
- Company: Leading NI Facilities management company with a strong workforce and rapid growth.
- Benefits: Competitive salary, dynamic work culture, and opportunities for career advancement.
- Other info: Collaborative environment with a focus on meeting targets and resolving challenges.
- Why this job: Join a vibrant team and make a real difference in customer service and project management.
- Qualifications: Experience in scheduling/logistics and excellent customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
About us: CFM are a leading NI Facilities management company delivering total integrated building service solutions throughout the public and private sector. The business has grown rapidly over the last 5 years and currently has a 350 strong all trade workforce.
Your new opportunity: This role operates within a fast-paced environment and is responsible for the planning and scheduling of job orders, ensuring efficiency and cost-effectiveness whilst providing a first-class service to our customers. This role will require teamwork and liaise closely with all stakeholders in the business and assist daily in managing targets and workflows effectively.
Key Responsibilities:- Be the initial point of contact for tenants for urgent, routine and adaption works.
- Scheduling customer appointments and creating events.
- Notifying customers on planned arrival of workers.
- Assigning jobs to relevant trade/department within the required job category via computer communication whilst considering cost, customer service and resource availability.
- Raising survey events on new COTs, Adaptions and Response jobs.
- Monitoring progress of all jobs to ensure all scheduled works are completed and PDAs completed correctly.
- Liaise with administration team, supervisor and management to answer queries and review works in progress.
- Liaise daily with client district maintenance officers/administrators.
- Monitoring of required completion dates, ensuring they are met, or extension requested where required.
- Dealing with queries and complaint resolution.
- Maintaining standards and processes to reach KPI targets.
- Support other planning areas when required as part of a cross-functional team environment.
- Review KPI prior to monthly meeting and prepare any documents needed for any possible challenges.
- Prioritise customer orders by due date to support the company in meeting target deadline KPI.
- Escalate issues promptly to management and help resolve problems in a timely fashion.
- Essential IT literate, proficient in Microsoft Office.
- Previous experience of scheduling/logistics.
- Experience in customer service and customer excellence.
- Preferred Experience operating within a fast-paced construction industry with a focus toward housing maintenance.
- A Degree / HND in a related discipline.
- Excellent communication skills with the ability to manage client relationships.
- Strong planning and organisation skills.
- Ability to work on own initiative and as part of a cross-functional team.
- Ability to work accurately under pressure and meet deadlines & targets.
- Good understanding of operating costs and productivity levels.
- Knowledge of construction and the skills of the team members.
- Good customer service/customer care skills.
- The ability to deal with the unexpected and good problem-solving skills.
- Planning & Organising.
- Excellent customer service.
- Scheduling experience.
Planner in Belfast employer: Combined Facilities Management Ltd
Contact Detail:
Combined Facilities Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planner in Belfast
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their goals. This will help you stand out as someone who genuinely cares about the position.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with various stakeholders, being able to articulate your thoughts clearly and confidently is key. Consider mock interviews with friends or family.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Planner in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Planner role. Highlight your scheduling experience and customer service skills, as these are key for us at CFM.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this fast-paced environment. Share specific examples of how you've successfully managed workflows and met targets in previous roles.
Showcase Your IT Skills: Since being IT literate is essential, mention your proficiency in Microsoft Office and any other relevant software. We want to see how you can leverage technology to enhance efficiency in planning.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Combined Facilities Management Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Planner in facilities management. Brush up on your scheduling and logistics skills, and be ready to discuss how you've successfully managed similar tasks in the past.
✨Showcase Your Communication Skills
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with clients or team members to resolve issues or improve processes.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss specific challenges you've faced in previous roles and how you overcame them. Highlight your ability to think on your feet and adapt to unexpected situations, as this is crucial in a fast-paced environment.
✨Familiarise Yourself with KPIs
Understand the key performance indicators relevant to the role. Be ready to talk about how you've monitored and achieved KPIs in the past, and how you plan to contribute to meeting targets in this new position.