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- Tasks: Support ICT applications and software, ensuring seamless operations across all departments.
- Company: Join an industry-leading team committed to excellence and innovation in technology.
- Benefits: Enjoy opportunities for remote work, training, and professional development.
- Why this job: Be at the forefront of tech innovation while making a real impact on daily operations.
- Qualifications: BSc in IT or Computer Science; experience in technical support roles is essential.
- Other info: Ideal for tech enthusiasts eager to enhance their skills and drive efficiency.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a Technical Services Engineer who embodies excellence and innovation to join our industry leading team. Your role is pivotal in ensuring that our Information and Communication Technology (ICT) applications and software are seamlessly supported across all departments and locations, contributing to our daily operations. You will be at the forefront of our commitment to cutting-edge technology and service excellence.
Key Activities / Responsibilities:
- IT Excellence: Provide technical support for CFM, spanning software, hardware, and general ICT infrastructure. Be a pillar of support for all staff, ensuring their IT issues and requirements are addressed promptly and efficiently.
- Process Innovation: Collaborate on documenting CFM's ICT processes, aligning them with our Integrated Management System (IMS). Your contributions will set industry standards, become valuable training materials, and empower our team with best practices.
- External Partnerships: Serve as the first point of contact with external providers, addressing day-to-day system issues. This critical role ensures uninterrupted operations by raising necessary tickets to our vendors.
- Software Enhancement: Manage client interfaces within our AccuServ System, partnering with Third Party personnel to optimise system efficiency. Ensure a fully functioning VOIP Phone System, enabling seamless communication across our business locations and with clients, enhancing the reporting capabilities.
- Infrastructure Stewardship: Oversee CFM's ICT Infrastructure, maintaining cloud platforms per SLA, and ensuring managed services are aligned with business needs. Optimise the lifespan of hardware and maximise the value of our investment.
- Cost Control: Monitor costs related to third party support, ensuring they align with approved budgets and contractual agreements.
- Innovative Projects: Collaborate on ICT projects and development, including requirement analysis, user acceptance testing, rollouts, regression testing, and continuous monitoring and improvement.
- Application Maximisation: Champion the strategic development of our platform products, assisting departments in driving efficiency utilising the full Microsoft stack of products including, but not limited to, Power Automate & Power Apps.
- Training & Impactful On-Boarding: Support ongoing projects and contract mobilizations, ensuring timely delivery of our ICT Program. Develop an ICT Integrated Management System (IMS) that standardizes application training across all departments. Manage sub-contractor rollouts and general training for the AccuServ & AccuMobile job management systems. Provide continuous coaching and training to departments on using our IMS built on SharePoint for maximum efficiency. Play a crucial role in the IT mobilisation of new clients or contracts, focusing on software and hardware requirements and training. Drive the usage of CFM systems throughout the business by providing training to operators on its functionality to maximise system usage.
Education / Experience:
- Qualifications: BSc degree in Information Technology, Computer Science or relevant field-based experience. Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role. Hands-on experience with Windows Server and Desktop operating systems – setting up, configuring and troubleshooting issues. Excellent understanding of computer systems, mobile devices and other tech products. Ability to diagnose and troubleshoot complex technical issues. Ability to work independently and as part of a team. Industry certifications e.g., Microsoft or CompTIA+ (Desirable).
Skills/Competencies:
- Commitment to excellence and continuous improvement.
- Exceptional problem-solving and analytical skills.
- Strong communication and collaboration abilities.
- Proficiency in Microsoft Office 365 Administration platform and applications.
- Management of L2/L3 network switching, VPN & managed firewall devices.
- Experience with Microsoft Server & Hyper-V management.
- A passion for staying at the forefront of technology and innovation.
- SharePoint, Power Apps & Power Automate (Desirable).
Technical Services Engineer employer: Combined Facilities Management (CFM) Ltd
Contact Detail:
Combined Facilities Management (CFM) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, Microsoft Office 365, and SharePoint. Having hands-on experience or even personal projects showcasing your skills with these tools can set you apart during the interview.
✨Tip Number 2
Network with current or former employees of StudySmarter on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare to discuss your problem-solving approach in detail. Given the role's focus on troubleshooting and technical support, having specific examples ready that demonstrate your analytical skills and how you've resolved complex issues will impress the interviewers.
✨Tip Number 4
Showcase your commitment to continuous improvement by discussing any relevant certifications or training you've pursued. Highlighting your proactive approach to learning new technologies can resonate well with our values at StudySmarter.
We think you need these skills to ace Technical Services Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Technical Services Engineer role. Focus on your technical support experience, familiarity with ICT applications, and any specific projects that demonstrate your problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and innovation. Mention specific examples of how you've contributed to IT excellence in previous roles and how you can bring that expertise to the company.
Highlight Relevant Qualifications: Clearly list your educational background and any industry certifications, such as Microsoft or CompTIA+. Emphasise your hands-on experience with Windows Server and Desktop operating systems, as well as your ability to troubleshoot complex technical issues.
Showcase Communication Skills: Since the role involves collaboration and training, highlight your strong communication and collaboration abilities. Provide examples of how you've successfully trained others or worked as part of a team to achieve IT goals.
How to prepare for a job interview at Combined Facilities Management (CFM) Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with Windows Server, Desktop operating systems, and any relevant certifications. Highlight specific examples of how you've diagnosed and resolved complex technical issues in previous roles.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to tackle hypothetical scenarios or case studies that test your problem-solving skills. Explain your thought process clearly and how you would approach troubleshooting various ICT challenges.
✨Emphasise Communication Skills
As a Technical Services Engineer, you'll need to communicate effectively with both technical and non-technical staff. Practice explaining technical concepts in simple terms and be prepared to discuss how you've collaborated with teams in the past.
✨Research the Company and Its Technology
Familiarise yourself with the company's ICT applications and software. Understanding their current technology stack and any recent innovations will allow you to ask insightful questions and demonstrate your genuine interest in the role.
