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- Tasks: Be the go-to person for scheduling and managing customer service requests.
- Company: Join CFM, a top facilities management company in Northern Ireland with a dynamic workforce.
- Benefits: Enjoy a full-time role with opportunities for growth in a supportive environment.
- Why this job: Make a real impact by ensuring smooth operations and excellent customer experiences.
- Qualifications: IT savvy with experience in customer service; degree preferred but not essential.
- Other info: Perfect for those looking to kickstart their career in a fast-paced industry.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Planner role at Combined Facilities Management (CFM) Ltd .
About us: CFM is a leading NI Facilities management company delivering total integrated building service solutions throughout the public and private sector. The business has grown rapidly over the last 5 years and currently has a 350-strong all-trade workforce.
Key Responsibilities:
- Be the initial point of contact for tenants for urgent, routine, and adaption works.
- Schedule customer appointments and create events.
- Notify customers on planned arrival of workers.
- Assign jobs to relevant trades/departments within the required job category via computer communication, considering cost, customer service, and resource availability.
- Raise survey events on new COTs, Adaptations, and Response jobs.
- Monitor progress of all jobs to ensure scheduled works are completed and PDAs are correctly filled out.
- Liaise with administration team, supervisor, and management to answer queries and review ongoing works.
- Coordinate daily with client district maintenance officers/administrators.
- Monitor required completion dates, ensuring they are met or extensions are requested if needed.
- Handle queries and resolve complaints.
- Maintain standards and processes to reach KPI targets.
- Support other planning areas as part of a cross-functional team.
- Review KPI prior to monthly meetings and prepare necessary documentation.
- Prioritize customer orders by due date to support meeting target deadlines.
- Escalate issues promptly to management and help resolve problems efficiently.
Requirements:
- IT literate, proficient in Microsoft Office.
- Experience in scheduling/logistics and customer service.
- Preferred experience in a fast-paced construction environment focused on housing maintenance.
- Degree or HND in a related discipline is advantageous.
Competencies:
- Excellent communication skills for managing client relationships.
- Strong planning and organizational skills.
- Ability to work independently and within a team.
- Accuracy under pressure and meeting deadlines.
- Understanding of operating costs and productivity.
- Knowledge of construction and team skills.
- Customer service and problem-solving skills.
Skills: Planning & Organising, Customer Service, Scheduling Experience.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
Industries
- Construction
This job posting is active and not expired.
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Locations
Planner employer: Combined Facilities Management (CFM) Ltd
Contact Detail:
Combined Facilities Management (CFM) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planner
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Planner role at CFM. Understanding the specific tasks, such as scheduling customer appointments and liaising with maintenance officers, will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Highlight your experience in customer service and scheduling/logistics when networking. Connect with professionals in the facilities management sector on platforms like LinkedIn to gain insights and potentially get referrals for the Planner position.
✨Tip Number 3
Brush up on your Microsoft Office skills, particularly Excel, as it’s crucial for managing schedules and tracking job progress. Consider taking a quick online course if you feel you need a refresher before applying.
✨Tip Number 4
Prepare to discuss how you handle pressure and meet deadlines in a fast-paced environment. Think of specific examples from your past experiences that showcase your planning and organisational skills, as these are key competencies for the role.
We think you need these skills to ace Planner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in scheduling, logistics, and customer service. Use specific examples from previous roles that demonstrate your planning and organisational skills.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Planner role. Mention your understanding of the construction industry and how your skills align with CFM's needs, particularly in managing client relationships and meeting deadlines.
Showcase Relevant Skills: In your application, emphasise your IT literacy and proficiency in Microsoft Office. If you have experience in a fast-paced construction environment, make sure to highlight this as it is preferred by CFM.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Planner role.
How to prepare for a job interview at Combined Facilities Management (CFM) Ltd
✨Research the Company
Before your interview, take some time to learn about Combined Facilities Management (CFM) Ltd. Understand their services, values, and recent developments. This knowledge will help you tailor your answers and show genuine interest in the role.
✨Demonstrate Your Organisational Skills
As a Planner, strong planning and organisational skills are crucial. Be prepared to discuss specific examples from your past experiences where you successfully managed schedules or coordinated tasks, especially in a fast-paced environment.
✨Showcase Your Customer Service Experience
Since the role involves liaising with tenants and resolving complaints, highlight your customer service experience. Share instances where you effectively handled difficult situations or improved client relationships.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Prepare for scenarios related to scheduling conflicts or urgent requests, and think through how you would prioritise tasks and communicate with clients.
