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For Companies At a Glance
- Tasks: Plan and schedule job orders in a fast-paced environment, ensuring efficiency and top-notch service.
- Company: Join CFM, a leading facilities management company in Northern Ireland.
- Benefits: Full-time role with opportunities for growth and development.
- Why this job: Be the key contact for customers and make a real difference in service delivery.
- Qualifications: IT skills, scheduling experience, and a knack for customer service.
- Other info: Dynamic team environment with excellent career progression opportunities.
The predicted salary is between 21600 - 36000 £ per year.
Overview
CFM are a leading NI Facilities management company delivering total integrated building service solutions throughout the public and private sector. The business has grown rapidly over the last 5 years and currently has a 350 strong all trade workforce.
Your New Opportunity This role operates within a fast-paced environment and is responsible for the planning and scheduling of job orders, ensuring efficiency and cost-effectiveness whilst providing a first-class service to our customers. This role will require teamwork and liaise closely with all stakeholders in the business and assist daily in managing targets and workflows effectively.
Key Responsibilities
- Be the initial point of contact for tenants for urgent, routine and adaptation works
- Scheduling customer appointments and creating events
- Notifying customers on planned arrival of workers; assigning jobs to relevant trade/department within the required job category via computer communication while considering cost, customer service and resource availability
- Raising survey events on new COTs, Adaptations and Response jobs
- Monitoring progress of all jobs to ensure all scheduled works are completed and PDAs completed correctly
- Liaise with administration team, supervisor and management to answer queries and review works in progress
- Liaise daily with client district maintenance officers/administrators
- Monitoring of required completion dates, ensuring they are met, or extension requested where required
- Dealing with queries and complaint resolution
- Maintaining standards and processes to reach KPI targets
- Support other planning areas when required as part of a cross-functional team environment
- Review KPI prior to monthly meeting and prepare any documents needed for any possible challenges
- Prioritise customer orders by due date to support the company in meeting target deadline KPI
- Escalate issues promptly to management and help resolve problems in a timely fashion
Essential
- IT literate, proficient in Microsoft Office
- Previous experience of scheduling/logistics
- Experience in customer service and customer excellence
Preferred
- Experience operating within a fast-paced construction industry with a focus toward housing maintenance
- A Degree / HND in a related discipline
Competencies
- Excellent communication skills with the ability to manage client relationships
- Strong planning and organisation skills
- Ability to work on own initiative and as part of a cross-functional team
- Ability to work accurately under pressure and meet deadlines & targets
- Good understanding of operating costs and productivity levels
- Knowledge of construction and the skills of the team members
- Good customer service/customer care skills
- The ability to deal with the unexpected and good problem-solving skills
Skills
- Planning & Organising
- Excellent customer service
- Scheduling experience
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Planner employer: Combined Facilities Management (CFM) Ltd
Contact Detail:
Combined Facilities Management (CFM) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planner
✨Tip Number 1
Get to know the company! Research Combined Facilities Management and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to planning and scheduling. Think about how your past experiences align with the role's requirements, especially around customer service and teamwork.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about landing that Planner role.
We think you need these skills to ace Planner
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Planner role. Highlight your scheduling experience and customer service skills, as these are key for us at CFM.
Showcase Your Skills: Don’t just list your qualifications; demonstrate how your planning and organisational skills have made a difference in previous roles. We love seeing real examples!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your relevant experience and achievements.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates!
How to prepare for a job interview at Combined Facilities Management (CFM) Ltd
✨Know Your Role
Before the interview, make sure you understand the Planner role inside out. Familiarise yourself with the key responsibilities like scheduling job orders and liaising with stakeholders. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Highlight your IT literacy and experience with Microsoft Office during the interview. Be ready to discuss specific examples of how you've used these skills in previous roles, especially in scheduling or logistics. This will demonstrate your capability to handle the fast-paced environment at CFM.
✨Prepare for Customer Scenarios
Since customer service is a big part of the job, think of examples where you've successfully dealt with customer queries or complaints. Prepare to discuss how you resolved issues and maintained high standards of service, as this will show your potential to excel in the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how success is measured in the role, or what challenges the company is currently facing. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
