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- Tasks: Plan and schedule job orders in a fast-paced environment, ensuring efficiency and top-notch service.
- Company: Join CFM, a leading facilities management company with a strong team culture.
- Benefits: Enjoy a competitive salary, supportive work environment, and opportunities for growth.
- Why this job: Be the key contact for customers and make a real difference in service delivery.
- Qualifications: IT savvy, with experience in scheduling and customer service.
- Other info: Dynamic role with excellent career progression in a rapidly growing company.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Hours of Work: 8am-5pm, Monday-Friday
About Us: CFM are a leading NI Facilities management company delivering total integrated building service solutions throughout the public and private sector. The business has grown rapidly over the last 5 years and currently has a 350 strong all‑trade workforce.
Location: Castledawson, Deerpark Road
Your New Opportunity: This role operates within a fast‑paced environment and is responsible for the planning and scheduling of job orders, ensuring efficiency and cost‑effectiveness whilst providing a first‑class service to our customers. It requires teamwork and close liaison with all stakeholders to manage targets and workflows effectively on a daily basis.
Key Responsibilities:
- Be the initial point of contact for tenants for urgent, routine, and adaptation works.
- Schedule customer appointments and create events.
- Notify customers on the planned arrival of workers.
- Assign jobs to relevant trade/department within the required job category via computer communication whilst considering cost, customer service, and resource availability.
- Raise survey events on new COTs, Adaptions and Response jobs.
- Monitor progress of all jobs to ensure scheduled works are completed and PDAs are completed correctly.
- Liaise with administration team, supervisor and management to answer queries and review works in progress.
- Liaise daily with client district maintenance officers/administrators.
- Monitor required completion dates and ensure they are met, requesting extensions where required.
- Deal with queries and complaint resolution.
- Maintain standards and processes to reach KPI targets.
- Support other planning areas when required as part of a cross‑functional team environment.
- Review KPI prior to monthly meeting and prepare any documents needed for possible challenges.
- Prioritise customer orders by due date to support the company in meeting target deadline KPI.
- Escalate issues promptly to management and help resolve problems in a timely fashion.
Essential Requirements:
- IT literate, proficient in Microsoft Office.
- Previous experience of scheduling/logistics.
- Experience in customer service and customer excellence.
Preferred:
- Experience operating within a face‑paced construction industry with a focus toward housing maintenance.
- A Degree / HND in a related discipline.
Competencies:
- Excellent communication skills with the ability to manage client relationships.
- Strong planning and organisation skills.
- Ability to work on own initiative and as part of a cross‑functional team.
- Ability to work accurately under pressure and meet deadlines & targets.
- Good understanding of operating costs and productivity levels.
- Knowledge of construction and the skills of the team members.
- Good customer service/customer care skills.
- Ability to deal with the unexpected and good problem‑solving skills.
Skills: Excel, Call handling, Planning & Organising.
Planner in Magherafelt employer: Combined Facilities Management (CFM) Ltd
Contact Detail:
Combined Facilities Management (CFM) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planner in Magherafelt
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their goals. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! As a Planner, you'll need to liaise with various stakeholders. Role-play common interview questions with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Planner in Magherafelt
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Planner role. Highlight your scheduling experience and customer service skills, as these are key for us at CFM. Use specific examples that showcase your ability to manage workflows and meet deadlines.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about planning and how your previous experiences make you a great fit for our team. Don’t forget to mention your IT skills and any relevant qualifications.
Showcase Your Communication Skills: Since this role involves liaising with various stakeholders, it’s important to demonstrate your excellent communication skills. Use clear and concise language in your application, and consider including examples of how you've successfully managed client relationships in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Combined Facilities Management (CFM) Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Planner in a facilities management context. Familiarise yourself with scheduling, logistics, and customer service principles. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves liaising with various stakeholders, be prepared to demonstrate your communication skills. Think of examples where you've effectively managed client relationships or resolved issues. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Highlight Your Organisational Skills
The job requires strong planning and organisation skills, so come ready with examples of how you've successfully managed multiple tasks or projects. Discuss any tools or methods you use to stay organised, especially in fast-paced environments, as this will resonate well with the interviewers.
✨Prepare for Problem-Solving Questions
Expect questions about how you handle unexpected challenges. Think of specific instances where you've had to think on your feet or adapt to changing circumstances. Being able to showcase your problem-solving skills will demonstrate your ability to thrive under pressure, which is crucial for this role.