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- Tasks: Plan and schedule job orders in a fast-paced environment, ensuring efficiency and top-notch service.
- Company: Join CFM, a leading NI Facilities management company with a dynamic workforce.
- Benefits: Competitive salary, supportive team, and opportunities for professional growth.
- Why this job: Make a real impact by ensuring smooth operations and excellent customer service.
- Qualifications: Experience in scheduling/logistics and strong customer service skills required.
- Other info: Work in a collaborative team and enjoy a vibrant workplace culture.
The predicted salary is between 30000 - 42000 £ per year.
Hours of Work: 8am-5pm, Monday-Friday
Position Overview: We are seeking a talented individual to join our Planning Team for a 12-month maternity cover position.
About Us: CFM are a leading NI Facilities management company delivering total integrated building service solutions throughout the public and private sector. The business has grown rapidly over the last 5 years and currently has a 350 strong all trade workforce.
Your New Opportunity: This role operates within a fast-paced environment and is responsible for the planning and scheduling of job orders, ensuring efficiency and cost-effectiveness whilst providing a first-class service to our customers. This role will require teamwork and liaise closely with all stakeholders in the business and assist daily in managing targets and workflows effectively.
Location: Castledawson, Deerpark Road
Key Responsibilities:
- Be the initial point of contact for tenants for urgent, routine and adaption works
- Scheduling customer appointments and creating events
- Notifying customers on planned arrival of workers
- Assigning jobs to relevant trade/department within the required job category via computer communication whilst considering cost, customer service and resource availability
- Raising survey events on new COTs, Adaptions and Response jobs
- Monitoring progress of all jobs to ensure all scheduled works are completed and PDAs completed correctly
- Liaise with administration team, supervisor and management to answer queries and review works in progress
- Liaise daily with client district maintenance officers/administrators
- Monitoring of required completion dates, ensuring they are met, or extension requested where required
- Dealing with queries and complaint resolution
- Maintaining standards and processes to reach KPI targets
- Support other planning areas when required as part of a cross-functional team environment
- Review KPI prior to monthly meeting and prepare any documents needed for any possible challenges
- Prioritise customer orders by due date to support the company in meeting target deadline KPI
- Escalate issues promptly to management and help resolve problems in a timely fashion
Essential Requirements:
- IT literate, proficient in Microsoft Office
- Previous experience of scheduling/logistics
- Experience in customer service and customer excellence
Preferred Qualifications:
- Experience operating within a fast-paced construction industry with a focus toward housing maintenance
- A Degree / HND in a related discipline
Competencies:
- Excellent communication skills with the ability to manage client relationships
- Strong planning and organisation skills
- Ability to work on own initiative and as part of a cross-functional team
- Ability to work accurately under pressure and meet deadlines & targets
- Good understanding of operating costs and productivity levels
- Knowledge of construction and the skills of the team members
- Good customer service/customer care skills
- The ability to deal with the unexpected and good problem-solving skills
Skills: Excel, Call handling, Planning & Organising
Planner (12 Month Maternity Cover) in Magherafelt employer: Combined Facilities Management (CFM) Ltd
Contact Detail:
Combined Facilities Management (CFM) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planner (12 Month Maternity Cover) in Magherafelt
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Planner role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching CFM and understanding their values and services. Tailor your responses to show how your skills in scheduling and customer service align with their needs. We want to see that you’re genuinely interested in being part of the team!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable discussing your experience in logistics and planning. This will help you articulate your thoughts clearly when it’s time to shine in front of the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you on board!
We think you need these skills to ace Planner (12 Month Maternity Cover) in Magherafelt
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Planner role. Highlight your scheduling experience and customer service skills, as these are key for us at CFM.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've successfully managed planning or logistics in the past.
Showcase Your IT Skills: Since being IT literate is essential, mention your proficiency in Microsoft Office and any other relevant software. We want to see how tech-savvy you are!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your application.
How to prepare for a job interview at Combined Facilities Management (CFM) Ltd
✨Know Your Stuff
Make sure you understand the role of a Planner in a facilities management context. Brush up on scheduling, logistics, and customer service principles. Familiarise yourself with CFM's operations and how they align with your skills.
✨Showcase Your Communication Skills
Since this role involves liaising with various stakeholders, be prepared to demonstrate your excellent communication abilities. Think of examples where you've successfully managed client relationships or resolved complaints.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Prepare to discuss situations where you've dealt with unexpected challenges, especially in a fast-paced environment. Highlight your ability to think on your feet!
✨Highlight Your Teamwork Experience
This position requires working closely with a cross-functional team. Share specific examples of how you've collaborated with others to achieve common goals, and emphasise your adaptability in a team setting.
