At a Glance
- Tasks: Support day-to-day operations and oversee Care Navigation teams for excellent patient care.
- Company: Combe Down Surgery, a friendly GP practice in Bath focused on compassionate care.
- Benefits: Leadership development opportunities and potential for management apprenticeship.
- Other info: Flexible hours with a supportive team environment.
- Why this job: Make a real difference in patient experience while developing your leadership skills.
- Qualifications: Experience in administration, strong communication skills, and a positive attitude.
The predicted salary is between 37338 - 44000 £ per year.
The Deputy Care Navigation Manager supports the Care Navigation Manager in the day-to-day coordination and supervision of the Care Navigation and administrative teams, ensuring patients receive an efficient, friendly and high-quality service across both practice sites. This role acts as a deputy to the Care Navigation Manager, providing leadership support and taking a lead responsibility for clinical rota coordination, ensuring the smooth delivery of clinician sessions, appointment availability and on-the-day operational cover. The postholder will also contribute to staff training, performance monitoring, and service development initiatives, helping to ensure consistent delivery of excellent patient care and operational standards.
About us: Combe Down Surgery is a friendly, patient-centred GP practice serving our local community in Bath. We pride ourselves on providing high-quality, compassionate care and maintaining a supportive team environment where everyone plays an important role in improving patient experience.
Job responsibilities:
- Support front-of-house operations and ensure excellent patient experience
- Provide professional patient support in person and via the phone
- Maintain organised, welcoming reception and waiting areas
- Support daily clinical rota coordination and capacity planning, using Tempo
- Communicate rota changes and arrange locum cover when needed
- Provide team leadership, guidance, and support
- Assist with staff rotas, daily huddles, and team meetings
- Manage patient queries and use practice systems effectively (SystmOne, AccuRx)
- Deputise for the Care Navigation Manager when required
- Assist the Care Navigation Manager with staff training
Who We’re Looking For:
- Experience in an administration and ideally a healthcare setting
- Strong organisational and communication skills
- Calm under pressure, able to manage competing priorities
- Confident supporting and guiding colleagues
- Flexible, able to work across both sites
- Positive, proactive, and resilient
This role offers an excellent opportunity to develop your leadership skills and contribute to improving patient access and care. You will have the opportunity, in due course, to undertake a Level 5 Apprenticeship or similar, to underpin your management training.
Qualifications:
- GCSE (or equivalent) in English and Maths (Grade C/4 or above)
- Good standard of general education
- NVQ Level 3 in Business Administration, Customer Service, Healthcare Administration, or equivalent
- Leadership or Management qualification (Level 3 or above)
- Training qualification or experience in coaching/mentoring staff
- Willingness to undertake a Level 5 Management Apprenticeship or equivalent management qualification
Experience:
- Previous experience in an administrative role
- Experience working in a busy, customer-facing environment
- Experience using IT systems and Microsoft Office applications
- Experience prioritising workload and managing competing demands
- Experience working effectively as part of a team
- Experience working in a healthcare or primary care setting
- Experience supervising, mentoring, or supporting colleagues
- Experience using SystmOne
- Experience using AccuRx or similar clinical communication systems
- Experience coordinating staff rotas or workforce planning
- Experience managing patient complaints or complex patient enquiries
- Experience delivering staff training and induction
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Deputy Care Navigation Manager employer: Combe Down Surgery
Combe Down Surgery is an exceptional employer that prioritises a supportive and collaborative work culture, making it an ideal place for those looking to grow in the healthcare sector. With opportunities for professional development, including management training and apprenticeships, employees are encouraged to enhance their skills while contributing to high-quality patient care in the beautiful community of Bath. The practice values each team member's role in improving patient experiences, ensuring a fulfilling and rewarding work environment.
