At a Glance
- Tasks: Lead a dynamic team to drive operational excellence and support Ofcom's mission.
- Company: Join Ofcom, the UK's communications regulator, shaping the future of connectivity.
- Benefits: Flexible working hours, competitive benefits, and a focus on wellbeing.
- Other info: Inclusive culture valuing diverse perspectives and personal development opportunities.
- Why this job: Make a real impact in a role that champions innovation and continuous improvement.
- Qualifications: Experience in operational management and strong leadership skills required.
The predicted salary is between 55000 - 65000 £ per year.
Closing Date: 12/06/2026
Group: Spectrum Group
Management Level: Senior Associate
Job Type: Permanent
About Ofcom
Ofcom is the UK’s communications regulator, delivering vital work to keep the UK connected and shaping the future of how we stay connected.
About the Team
The Spectrum Services Team & PMO operates within Spectrum Operations, providing strategic and operational support that underpins Ofcom’s spectrum management responsibilities.
Purpose and Scope
The Spectrum Services Operations Manager will shape and drive high‑impact support services across a geographically dispersed team. Working closely with the Head of Spectrum Services & PMO, you will define the team’s strategic direction, translate vision into operational excellence, and ensure alignment with Ofcom’s mission. You will lead a multi‑disciplinary support team, fostering innovation, continuous improvement, and high performance across procurement, sanction management, asset & fleet management and governance.
Key Responsibilities
- Develop an understanding of the operational environment you will manage.
- Accountable for operational effectiveness and the delivery of support services, providing leadership, support and guidance to team members.
- Drive Operational Excellence by setting clear plans, monitoring delivery to time and quality standards, and aligning with Ofcom’s strategic priorities.
- Inspire and develop a high‑performing team, using strengths to deliver priorities, seeking feedback and holding people to account.
- Collaborate across the Spectrum Group and wider Ofcom functions to ensure joined‑up delivery and strategic coherence.
- Use data to frame key analytical questions, optimise resources and drive improvement, ensuring data and document accuracy.
- Maintain robust governance across operational activities, proactively identifying risks and implementing mitigation strategies.
- Build trusted relationships with internal and external stakeholders, negotiating trade‑offs and enabling timely, evidence‑based decisions.
- Lead significant improvement and change work, sharing knowledge and best practice to enhance capability, service quality and organisational resilience.
- Champion personal development and embed a culture of coaching and continuous learning to elevate individual and team performance.
- Refine processes, enhance service delivery and ensure consistent adherence to internal KPIs.
- Act as a trusted escalation point for complex or sensitive matters and manage upwards when required.
- Support the wellbeing, flexibility and inclusion of your team, embedding them within Ofcom’s culture and ways of working.
Skills, Knowledge and Experience
- Experience in executing plans, translating priorities into structured operational delivery plans, and ensuring service delivery to agreed timelines and quality standards.
- Strong governance and compliance skills, with the ability to manage operational risk registers and ensure regulatory, audit and assurance requirements are met.
- Demonstrated ability to empower and develop multi‑disciplinary operations teams through coaching, feedback and performance management.
- Effective relationship building skills, influencing decisions and aligning priorities with internal and external stakeholders.
- Proven change management experience, driving process improvements and embedding best practices for service efficiency and resilience.
- Operational service management and process optimisation expertise, applying methodologies such as Lean to increase efficiency.
- Data‑driven decision making, using analysis to optimise resource allocation and improve service delivery.
Inclusive Hiring and Equality
At Ofcom we welcome colleagues of all ethnicities, genders, sexual orientations, faiths, ages and experiences, including those with disabilities or neurodiversity. We value socio‑economic diversity, life experience and a wide range of perspectives. Our recruitment process is designed to be open, accessible and tailored to individual needs. As a Disability Confident Leader, we guarantee interviews for disabled applicants who meet the essential criteria.
Flexibility, Benefits and Wellbeing
Most roles can be adapted for part‑time hours, job shares or other flexible arrangements to support work‑life balance. Additional benefits, rewards and wellbeing support are available on our careers page.
Spectrum Services Operations Manager in Warrington employer: COM1000 Office of Communications
Ofcom is an exceptional employer, offering a dynamic work environment where innovation and operational excellence are at the forefront. As a Spectrum Services Operations Manager, you will have the opportunity to lead a high-performing team while benefiting from a culture that prioritises personal development, inclusivity, and work-life balance. With flexible working arrangements and a commitment to employee wellbeing, Ofcom fosters a supportive atmosphere that empowers you to thrive in your career.
Contact Details:
COM1000 Office of Communications Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Spectrum Services Operations Manager in Warrington
✨Tip Number 1
Get to know the company inside out! Research Ofcom's mission and values, and think about how your experience aligns with their goals. This will help you speak confidently about why you're a great fit during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about examples from your past that showcase your leadership and operational excellence skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Ofcom team.
We think you need these skills to ace Spectrum Services Operations Manager in Warrington
Some tips for your application 🫡
Know the Role Inside Out:Before you start writing, make sure you really understand what the Spectrum Services Operations Manager role is all about. Dive into the job description and highlight key responsibilities and skills. This will help you tailor your application to show how you fit the bill.
Showcase Your Experience:When you're putting together your application, don’t just list your previous jobs. Instead, focus on specific experiences that relate to operational effectiveness and team leadership. Use examples that demonstrate your ability to drive change and improve processes, as these are crucial for this role.
Be Data-Driven:Since the role involves using data to make decisions, make sure to mention any experience you have with data analysis or resource optimisation. Highlight how you've used data in past roles to drive improvements or achieve goals, as this will resonate well with us at Ofcom.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at COM1000 Office of Communications
✨Know Your Operational Environment
Before the interview, dive deep into understanding Ofcom's operational environment and the specific challenges faced by the Spectrum Services Team. Familiarise yourself with their strategic priorities and think about how your experience aligns with their goals.
✨Showcase Your Leadership Skills
Be prepared to discuss your leadership style and how you've successfully managed multi-disciplinary teams in the past. Share specific examples of how you've inspired high performance and fostered a culture of continuous improvement within your teams.
✨Data-Driven Decision Making
Highlight your experience with data analysis and how it has informed your decision-making processes. Be ready to discuss how you've used data to optimise resources and drive improvements in service delivery, as this is crucial for the role.
✨Build Relationships and Collaborate
Emphasise your relationship-building skills and provide examples of how you've effectively collaborated with internal and external stakeholders. Discuss how you’ve navigated trade-offs and made evidence-based decisions that align with organisational objectives.
