At a Glance
- Tasks: Provide hands-on ICT support and resolve tech issues for over 2,000 colleagues.
- Company: Ofcom, the UK's communications regulator, shaping the future of connectivity.
- Benefits: Permanent role with opportunities for growth and a diverse, inclusive workplace.
- Other info: Join a team that values diversity and offers excellent career development.
- Why this job: Be the go-to tech guru and make a real difference in a dynamic environment.
- Qualifications: Experience in front-line ICT support and relevant qualifications like A-levels.
The predicted salary is between 30000 - 40000 £ per year.
Closing Date: 26/07/2026
Group: Corporate | Group Management Level: Administrator | Job Type: Permanent
About Ofcom
As the UK’s communications regulator, Ofcom delivers vital work that helps keep the UK connected and shapes the future of how we stay connected. The organisation covers everything from phones and broadband, through to TV, radio, the postal service, and wireless devices, and tackles making the online world safer.
About the Team
You will join the Local TechHub Support Team, providing hands‑on ICT support for hardware, software, audio‑visual, and telephony services to over 2,000 colleagues across London headquarters and seven regional offices.
Purpose of the Role
As a TechHub Support Analyst (TSA), you will be the face of Ofcom ICT, delivering responsive, high‑quality support by resolving incidents, fulfilling service requests, and championing a positive ICT experience. You will collaborate with Service Management and Programme Delivery teams to maintain service levels, support changing ICT services, and contribute as a technical resource in projects.
Your Key Responsibilities
- Provide specialist advice, training, and support on Microsoft 365, Endpoint Management, meeting‑room technologies, and cybersecurity policies.
- Act as the routine contact point for colleague requests, handling incidents and problems and providing proactive floor‑walking activities.
- Offer ad‑hoc support to national sites and remote support for over 2,000 colleagues via Teams Virtual TechHub chat.
- Review and manage system software updates, maintain mobile device management, install and test new software versions, and troubleshoot issues.
- Maintain application support processes, investigate issues using application management tools, and guide colleagues on approved software suites.
- Prioritise, diagnose, and resolve incidents, escalating unresolved or aged incidents and documenting actions.
- Investigate and manage problems, collaborate with third‑party vendors, and contribute to forums and feedback portals.
- Use ServiceNow or similar CRM systems and apply ITIL and project‑management practices for smooth delivery.
Technical Knowledge & Expertise
- Windows 11, Microsoft 365 (Exchange Online, Teams, Copilot), Active Directory, Group Policy, Windows Server and print server environments.
- Network fundamentals: Layer2/3, DNS, DHCP, TCP/IP, LAN/WAN, firewalls, switch management.
- Audio‑visual support for PA systems, vision/audio mixers, interactive displays and Teams integration for live events.
- Experience with ServiceNow or similar service/CRM platforms.
Qualifications & Experience (Essential)
- Experience in a front‑line ICT support role.
- Level 3 apprenticeship in ICT or an equivalent qualification such as A‑levels.
Desirable Qualifications and Certifications
- SDI Service Desk Analyst (SDA)
- ITIL4/5 Foundation – IT Service Management
- CompTIA A+ (220‑1201/1202)
Inclusive Hiring at Ofcom – Equal Opportunity Statement
At Ofcom, our mission is to make communications work for everyone. We welcome people of all backgrounds, skills, and experiences. We value diversity, equality, and inclusion, ensuring that our workforce reflects the UK’s demographics. Applications and interviews are accessible to all, and we are a Disability Confident Leader guaranteeing interviews for disabled applicants who meet the essential criteria.
TechHub Support Analyst employer: COM1000 Office of Communications
At Ofcom, we pride ourselves on being an excellent employer, offering a unique opportunity for aspiring engineers to develop their skills in a supportive and innovative environment. Our work culture fosters collaboration and continuous learning, with regular training sessions and the chance to gain hands-on experience with cutting-edge technology. Located in the South of England, our team is dedicated to ensuring that you not only grow professionally but also enjoy a fulfilling career path while contributing to the vital work of spectrum management.
Contact Details:
COM1000 Office of Communications Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land TechHub Support Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what COM1000 Office of Communications values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges COM1000 Office of Communications might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at COM1000 Office of Communications!
✨Direct Apply to COM1000 Office of Communications
Let's not forget to apply directly through the COM1000 Office of Communications website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace TechHub Support Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at COM1000 Office of Communications.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at COM1000 Office of Communications. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at COM1000 Office of Communications
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
